We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fine hotel for a visit to Portland”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Embassy Suites by Hilton Portland Maine
Ranked #3 of 21 Hotels in Portland
Certificate of Excellence
GreenLeadersBronze level
Reviewed 10 June 2014

We enjoyed a nice weekend here, and most likely will stay here again when on a trip that includes Portland.

We wondered whether the proximity to the airport would be a problem, but it was quiet and comfortable throughout our stay. The desk staff was very friendly, the room was nicely furnished and quite comfortable. (Bad weather led to spending more time in the room than we had planned, but that was more a pleasant experience than in many hotels.) The location is quite convenient, close to both the historic downtown and waterfront and the Maine Mall.

The breakfast was notable for its variety and quality, especially the omelet station. The friendly and skillful chef on duty there cheerfully fulfilled everyone's request for a personalized treat, and his showmanship in preparing his delectable product made the whole process a pleasure to watch.

The only negative: an over-eager attendant cleared our table before we had completed our meal, including unfinished coffee, and butter that had just reached a nice spreadable state for the toast we were preparing...

Room Tip: We asked for a room facing away from the airport; those facing it could be noisier.
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank OldCTProf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyPortlandGM, Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded 12 June 2014

Dear UConn Traveler,
Thanks for posting your positive review on Tripadvisor. We are very proud of our guest service at Embassy Suites, and not just on the front desk but all of our staff. I would like to mention the fact that, while all of our King Suites face the airport, we receive virtually no complaints about noise. I think this is due to a combination of planes being routed over water on their approach and take off, and double-paned glass in our windows. Maybe you can give that side a try on your next visit!

Best Regards,
Tim Prosser
Assistant GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,448)
Traveller rating
Traveller type
Time of year
Language

922 - 928 of 1,448 reviews

Reviewed 5 June 2014

The Portland ES is a shining example of the brand. They have won awards for their customer service and it was very clear that they earned them. From the front desk to the restaurant to the cleaning service, the staff was friendly, attentive and genuine. The gym and pool were clean and well kept. The Happy Hour bar and service staff interacted with the guests in a very positive way. The service at breakfast was over-the-top great! The entire place had a warm "home" atmosphere, very hard to pull off when you are away from home. The management at the Boston Logan ES should come here to learn how it's done.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Louise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyPortlandGM, Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded 7 June 2014

Dear Louise,
It was so nice to read your review, we really appreciate your praise. We seek out employees who genuinely enjoy taking care of people and try to emphasise service above all else, and I'm glad you noticed and appreciated it. I'm also glad you mentioned your experience with the towels, so we can review the reuse program with the room attendants. Hotels can have an enormous impact on the environment and we are trying our best to minimize ours, so thank you for your information. We look forward to hosting you again whenever your journey brings you to our area again.

Kind Regards,
Tim Prosser
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

This hotel has everything that you could want...and then some. The staff were all pleasant, our room (a two bedroom suite, thank you!) was lovely. The evening reception was most welcome after a nine hour drive and the breakfast was excellent. The omelette, crispy bacon, fresh fruit and yoghurt hit the spot and set us up for the day. The overall ambience of the hotel is calming and the location is ideal, both for downtown Portland (10 min) and the mall (5 min). We didn't eat in the restaurant but the menu looked good and prices were certainly in line with restaurants in the area.My only regret is that we couldn't stay longer but this will be our go to hotel for future stops. In fact, I am going to book it now for August. Thank you Embassy Suites Portland!

Room Tip: We chose the airport side but I am sure all rooms would be fine
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Katchapuri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyPortlandGM, Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded 7 June 2014

Dear Katchapuri,
Thank you so much for you positive response on Tripadvisor, we all appreciate it. We look forward to your return in August . It's very rewarding to have earned the loyalty of another satisfied guest, so thank you.

All the best,
Tim Prosser
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

Great staff, very clean, great restaurant. Highly recommend it. The managers' reception is great and everyday. On Mondays, during the manager's reception, there is a band playing. Rooms are great very spacious. If you ask for recommendations for restaurants, the staff have plenty of excellent places. Also, on places to see.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Roberto O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyPortlandGM, Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded 7 June 2014

Dear Roberto,
I would like to thank you for taking the time to post your kind words on Tripadvisor, it was a pleasure to have you. I'm pleased that our staff were able to help you, in finding the best dining choices and in ways to spend your time. We hope you'll make Embassy Suites your home whenever your travels bring you to the Portland area.

Best Regards,
Timothy Prosser
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

Tim the manager really took care of us on this trip. We needed a late checkout and Tim accommodated us. In the breakfast area, Andrew was great behind the grill and Yana did an excellent job out front.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyPortlandGM, Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded 7 June 2014

Dear John G.,
Thank you for taking the time to post your positive review on Tripadvisor. We were all happy to help you out and glad that everything went smoothly with the graduation and your departure. We hope you'll be able to visit us again very soon.

Best wishes to you and your family,
Tim Prosser
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

We stayed at the Embassy Suites hotel this weekend... and have stayed here a few times before over the last 5 years. This hotel is getting very outdated - AC was so loud in our room (wall control not unit controlled) and the suite was extremely small for a family of 4, 2 small boys. Movie charge was $15 for the Wolf of Wall Street (??)...that seems a little high. Our boys stayed on the pull out sofa bed and the blanket was completely pilled and old, actually pretty gross. The shower area is super tight - cleanliness was ok. The complimentary breakfast was excellent and service was great... however dining room upholstered chairs are so beat up and GROSS... very dirty looking. Pool water was cloudy. Overall ok value for what it is but I do think we will consider another location next time we are up visiting family in Portland.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Chris1086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyPortlandGM, General Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded 4 June 2014

Dear Chris,

Thank you for taking the time to share your feedback on your stay last weekend wtih us. I'm glad we were able to connect this morning via phone and really do appreciate you letting me know how we can improve. As I mentioned, some improvements we can do immediately and some will take a little longer.

I look forward to welcoming you and your family back on your next trip to Portland and showing you that we can do better!

All the best,

Stacy OReilly
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

Hotel is an "old-school" Embassy Suites that has been renovated. Room configurations have not changed, but everything is reasonably modern. Check in was easy, and the staff were quite friendly. The rooms were comfortable and clean. Breakfast was standard fare, but was well done. Made to order omelettes were made with care, and buffet items seemed above average quality,

Beds were comfortable, and surprisingly so were the sleeper/couches at least to sit on. TV includes a number of premium channels in full HD. Bathrooms are a little tight, but were fine.

A few very minor gripes...no make-up mirror, some rust on the bottom of bathroom doors, drapes/shades are 1 inch too short allowing bright light in after sunrise. More of an issue; ac/heaters were finicky and loud in one of our two rooms.

Two tips - the hotel is less than 1/4 mile from baggage claim and no need to wait for a van or rent a car if the weather is nice. You can see the hotel when you exit the airport. Just walk to it. If you want to sleep late in summer, ask for a room facing away from the airport to avoid 5am sunrise. Kids may get a kick out of rooms facing the airport with a full view of the runway. No worries about noise - the relatively limited plane traffic and insulated windows the keep noise to a minimum.

Room Tip: If you want to sleep late in summer, ask for a room facing away from the airport to avoid 5am sunris...
See more room tips
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank just2ovUs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyPortlandGM, Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded 3 June 2014

Dear him-and-her19335,
We appreciate you taking the time to post your positive review on Tripadvisor and also for pointing out the concerns you had. I will certainly take a look at that room and get those issues resolved. We do have a few make up mirrors which can be requested, so if you do plan a return trip, we would be happy to have one in the room for you, upon arrival. Thank you for mentioning our close proximity to the Airport terminal, I'm not sure if you were aware, but we also offer complimentary shuttle service to the airport, available 24-hours per day. Thanks again for your feedback and for choosing Embassy Suites.

Best Regards,
Timothy Prosser
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Portland hotels
3.1 mi away
Hampton Inn Portland Downtown - Waterfront
3.1 mi away
Hilton Garden Inn Portland Downtown Waterfront
2.4 mi away
The Westin Portland Harborview
Show Prices
Show Prices
Show Prices
2.8 mi away
Portland Harbor Hotel
Portland Harbor Hotel
#5 of 21 in Portland
1,506 reviews
2.8 mi away
The Press Hotel, Autograph Collection
2.5 mi away
Holiday Inn Portland By The Bay
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Portland Maine? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Portland Maine

Address: 1050 Westbrook Street, Portland, ME 04102-1915
Phone Number:
Region: United States > Maine > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Portland
#2 Family Hotel in Portland
#3 Green Hotel in Portland
#4 Romantic Hotel in Portland
Price Range: £79 - £242 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Portland Maine 3.5*
Number of rooms: 119
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, TripOnline SA, Hotels.com, 5viajes2012 S.L., Ebookers, Evoline ltd, HotelQuickly, HotelsClick, Cancelon and getaroom.com so you can book your Embassy Suites by Hilton Portland Maine reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Portland
Portland Embassy Suites
Embassy Suites By Hilton Portland Maine

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing