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“Not the usual excellent Embassy”

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Embassy Suites by Hilton Portland Maine
Ranked #3 of 20 Hotels in Portland
Certificate of Excellence
GreenLeadersBronze level
Reviewed 24 June 2014

This Embassy Suites is not the usual Embassy we have encountered in our travels. Check in was fast and easy as expected. We were a bit surprised (as were other guests I spoke with at breakfast) as to the layout of the room - enter into the "living room but completely pass thru and turn right into the bedroom. There was a door separating the bathroom from the living area and the shower/water closet but no door closing off the bedroom. It was an awkward configuration for getting luggage in and out - not to mention the lack of privacy to the bedroom. The lobby was small and doubled as seating for the breakfast area. The layout of the food area did not flow well - somewhat of a separate hallway for coffee/beverages with omelet station at end that was not connected to the rest of the food layout. My omelet was delicious - felt for the singular cook who was preparing everyone's special requests - he did a great job keeping up with it all - even noticed he remembered some second night's guest orders from the day before. Everything was clean - only complaint is the floorplan.

  • Stayed: June 2014, travelled with family
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4  Thank DBexplorers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyPortlandGM, Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded 29 June 2014

Dear DBexplorer,
I'm sorry you were not entirely satisfied with your stay. Our property was not originally constructed as an Embassy Suites, which is the reason the room configuration and Atruim are not the same as you are used to seeing. There is very little we can do, regarding the room layout but I will take a look at the breakfast set-up, to see if that could be done more efficiently. Thank you for sharing these thoughts with us, we truly appreciate it.
Best Regards,
Tim Prosser
Assistant GM

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874 - 880 of 1,412 reviews

Reviewed 23 June 2014

Great, clean hotel. Complimentary hot breakfast, and happy hour were really appreciated. With two children under six, being selected as the customer of the day with an upgrade to a double suite was a dream. Great rooms and accomodating staff.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Andrew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyPortlandGM, Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded 29 June 2014

Dear Andrew,
Thanks for taking the time to post your positive feedback on Tripadvisor, we appreciate your support. The "Guest of the Day" is a feature we launched a few weeks ago and it has been very popular and fun for the guests (who doesn't like getting a little something extra for free?). We're happy that your family enjoyed the extra space in your accommodations and we hope you'll be able to come see us again!
Best Regards,
Tim Prosser
Assistant GM

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Reviewed 22 June 2014

This hotel could be anywhere USA. Big room, good bed, very friendly staff. Free happy hour with good music. Very Friendly. Good breakfast--complimentary. This was a great start to a six day road trip. If you drink here, you don't get to town.

  • Stayed: June 2014, travelled as a couple
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Thank blue95476
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyPortlandGM, Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded 29 June 2014

Dear Blue 95476,
Thank you for taking the time to post your thoughts on Tripadvisor, we appreciate your support. Romance is not an easy thing to pull off and I'd love to hear any suggestions you may have, we are always looking for ways to enhance our guest's experience.
All the best,
Tim Prosser
Assistant GM

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Reviewed 21 June 2014

The Noritake Collectors Society recently held their annual convention at the Embassy Suites, Portland, ME this past June. There were 42 members who attended and all had nothing but positive comments for this Embassy and Staff. Everything from check-in to departure was nothing but a positive experince. All enjoyed the breakfasts in the AM and the managers cocktail event in the PM. We had dinner and lunch at the hotel during the convention and all members had positive comments about the taste and quantity food provided, one night we had a lobster dinner and it was the 1st time some members ever had a Maine lobster! All were impressed with the meal provided. The rooms were typical Embassy, bedroom and an additional sitting area and were appointed very nicely, the closeness to the airport was a positive note for those who travelled from other parts of the country. I would have to say Kimberly and her staff provided the Noritake Collectors Society a very memorable event. I would recommend that if you are in the Portland area, consider the Embassy at the airport for your place to stay, you will not be disappointed.

Room Tip: No tips to offer........all are good rooms
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  • Stayed: June 2014, travelled with friends
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Thank IslandDogg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyPortlandGM, Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded 29 June 2014

Dear Island Dogg,
It was a pleasure to host your convention, we hope you will keep us in mind for your future events, as well. Also, thank you for posting your kind words on Tripadvisor, we appreciate them. I will pass them on to Kimberly and all of our Group Sales and Food & Beverage staffs.
Best wishes to all of your collectors,
Tim Prosser
Assistant GM

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Reviewed 20 June 2014

We have stayed at many Embassy Suites and this one stands out. The entire staff was friendly, courteous and attentive. There was a nice assortment of snacks for the manager's reception-something more than chips and dip.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank 107louisef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PWMGM, Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded 1 July 2014

Dear 107louisef,
Thanks so much for taking the time to post your positive comments on Tripadvisor, we truly appreciate your support. We emphasize friendly and caring service to our guests, above all else and I'm pleased to hear that was what you experienced, during your stay.

All the best to you!
Timothy Prosser
Assistant GM

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Reviewed 19 June 2014

Always a warm welcome making you feel at home during travel, I cannot express how important this is. Live music on Monday night is a very nice touch! This hotel is pet friendly as well. Hotel resturant is wonderful!

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank anthonymY6194ST
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PWMGM, Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded 1 July 2014

Dear Anthonym,
Thank you for posting your positive comments on Tripadvisor, we truly appreciate your support. A friendly, caring staff is what it's all about in the hospitality business, and I'm pleased that was what you have experienced at our property. We hope you will make Embassy Suites your hotel of choice whenever your journeys bring you to the Portland area!

Kindest Regards,
Timothy Prosser
Assistant GM

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Reviewed 17 June 2014

Nicely updated hotel on the airport property. Friendly staff, very nice breakfast, and an enjoyable evening social. This is a quiet airport! minimal traffic. The price is good and it's just a 10 minute drive to downtown Portland and the waterfront. Really enjoyed the stay here.

Room Tip: We liked the upper floors for a bit of a view.
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  • Stayed: May 2014, travelled with family
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Thank BikeMore5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PWMGM, Manager at Embassy Suites by Hilton Portland Maine, responded to this reviewResponded 1 July 2014

Dear Bikemore5,
Thanks for taking the time to post your positive comments on Tripadvisor, we are so pleased that you enjoyed your stay. We are also delighted that you participated in our laundry reuse program, which helps us minimize our energy and water consumption, as well as, our use of detergents and choline. We are proud to be the only Tripadvisor Greenleader in the Portland area, and appreciate your conservation efforts. Thank you for your support!

Timothy Prosser
Assistant GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Portland Maine

Address: 1050 Westbrook Street, Portland, ME 04102-1915
Phone Number:
Region: United States > Maine > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Portland
#2 Family Hotel in Portland
#3 Green Hotel in Portland
#4 Romantic Hotel in Portland
Price Range: £91 - £249 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Portland Maine 3.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Embassy Suites Portland
Portland Embassy Suites
Embassy Suites By Hilton Portland Maine

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