I have written reviews, some good, some bad and I have always waited until I return home! This review will have to be the exception. I am currently staying at this hotel and I have never received the service that I have received since I arrived this afternoon! I ordered room service and it was here within 15 minutes! The food was VERY good. The front desk employees were welcoming, friendly and professional. The room is quiet, even though it is very close to the airport. It is clean and comfortable.(I AM SO HAPPY THEY STILL HAVE SMOKING ROOMS AVAILABLE)!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I had requested prior to my stay to have extra pillows and coffee. The pillows were on the bed but the extra coffee was not. I called the front desk and within 5 minutes there was my additional coffee, extra cream and sugar just like I asked for!!! Then, I called later (I'm sure the front desk was probably very tired of me by now) and asked where the snack machine was located. They don't have snack machines but do have a gift shop downstairs. I made the comment that I would have to get dressed to come down there and MUCH TO MY SURPRISE, the lady at the front desk asked me what I wanted, I told her and within 2-3 minutes my candy bar was being delivered (NO additional charge) I love the set up at the Embassy Suites and stay at them when ever there is one available. I have had mostly great experiences with Embassy and some not so great (The Embassy Suites in San Juan is HORRIBLE) This Embassy is top notch and they should be given an award for their customer service!!! Unmatched even in the 5 star hotels I haven't experienced this kind of service! Thank you Embassy Suites Portland Maine...YOU ROCK!!!!
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hilton Hotels Direct, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, HotelsClick, HotelQuickly, 5viajes2012 S.L., Cancelon and getaroom.com so you can book your Embassy Suites by Hilton Portland Maine reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Embassy Suites Portland
- Portland Embassy Suites
- Embassy Suites By Hilton Portland Maine