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“Old & tired ...”

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Fireside Inn & Suites Portland
Ranked #16 of 19 Hotels in Portland
Newburyport, Massachusetts
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Old & tired ...”
Reviewed 21 October 2012

Needed a room for one night while attending a workshop in Portland and didn't want to spend much. Did a Hotwire and wound up here for < $100. Received a room with 2 doubles ... didn't know places still used doubles. Room was clean, bath small but clean. Hallways are really dingy. Breakfast was ok. Did a Hotwire last year and wound up at HoJo's down the road which was a much better room. Like another recent reviewer I too got hit with a $10,000 preauthorization on my credit card. Looks like they need some training at the front desk. We lived through one night but were glad it was only one. This was a classic case of you get what you pay for.

  • Stayed October 2012, travelled as a couple
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Helpful?
1 Thank ccninports
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 24 October 2012
Thank you for your feedback regarding your stay at Fireside Inn Portland. We are glad to hear your room was clean and comfortable, and you took advantage of our complimentary continental breakfast. We apologize for any extra authorizations you may have experienced on your card by booking online through a third party website. You were checked in by the front desk manager and she explained to you that she did not cause this to happen. Our hotel has no record of these authorizations. This is not an issue with front desk training; it is an issue with booking online and your bank should be called immediately to rectify what seems to be some sort of glitch.
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593 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
  • English first
  • French first
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English first
Los Angeles, California
Level Contributor
103 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed 21 October 2012

Our room (#1117) was a good size and the lighting was excellent. The furnishing was in "mid-life" condition. While clean, the bathroom was in need of renovation. Our bed was comfortable. Having had many cold continental breakfasts, it was a pleasant surprise to find warm muffins included in the continental breakfast. We were greeted with "whoopie pies," Maine's official state treat, when we walked into the hotel.

The hotel is not close to Old Port. But, there are restaurants within walking distance.

  • Stayed October 2012, travelled as a couple
    • Value
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Helpful?
Thank SDAG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 21 October 2012
Thank you for taking the time to share your experience. We are glad to hear you enjoyed the room as well as our complimentary amenities. Our muffins are made fresh in our kitchen each day, and the whoopie pies are made locally too. Please keep us in mind on future travels, we hope to see you again soon!
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Dallas, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 October 2012

To start, I made a very very bad mistake with booking through a terrible travel site called Hotwire...I requested a room with a king size bed on the waterfront. You must prepay and then Hotwire chooses the hotel. As stated, on the website I specified king in the waterfront area and received a double double 15 minutes from the waterfront. When checking in, I was told this hotel is by no means considered a waterfront hotel. It is also rated a 3 star property on the website, but I would maybe give it a 1 star property. This hotel stinks and is extremely dingy. It was so bad between the noise from he interstate and filthy ness of the hotel, I would NOT recommend this hotel...as a matter of fact I left the hotel early because it was so terrible...even with a prepaid room the next night. By the way, be careful when you give them your credit card for preauthorization for incidentals....make sure they don't preauthorize $10,000 as they did me....I was told by the hotel if I didn't book through Hotwire, they could have refunded the monies for the nights I would not be staying and Hotwire stated that it is my fault that I received such a bad hotel and the location although it was verified that it was a waterfront hotel and that requested a king. The Hotwire clerk stated that although requests are noted the reservation made basically only guarantees a hotel room and not any of requested items I.e. waterfront hotel nor a king size bed. My only hope is I won't get charged the $10,000 charge that was preauthorized. Buyer be warned.....

  • Stayed October 2012, travelled as a couple
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Helpful?
Thank Marc B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 21 October 2012
While we appreciate your feedback regarding your recent stay, we are disappointed that you have chosen to rate the Fireside Inn poorly based on the errors you encountered with Hotwire. The details you’ve shared about your experience booking through their website show you are dissatisfied with that service rather than that of our hotel. We are sorry to hear Hotwire was not able to handle your reservation correctly. We can guarantee errors like these are not found when booking direct with our property. However we will try to work with Hotwire to prevent this from happening again. Thank you.
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New York City, New York
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 15 October 2012

We booked this hotel on Priceline for a good price, but not sure it was really worth it. The hotel is far from the city center, close to the highway in a not-so-interesting area. It takes approximately 10-15 minutes to the city center and parking is an issue.

Our room was very close to the highway and rather noisy. Otherwise it is a standard, clean, average hotel room.

Pluses included the free breakfast and indoor and outdoor swimming pools.

Room Tip: Ask for a room away from the highway
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  • Stayed August 2012, travelled as a couple
    • Value
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Helpful?
Thank JuPel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 19 October 2012
Thank you for taking the time to give us your feedback, we appreciate it! While our hotel is located within 5 miles of the downtown area, parking can be an issue there during peak season (May – Oct). Downtown Portland does offer metered street parking as well as a few parking garages. We are happy to arrange taxis for our guests downtown and have money saving coupons!
We're glad to hear you found your accomodations clean and inviting. We hope the next time you stay you’ll ask for one of our upgraded rooms that faces our interior courtyard, which tend to be quieter. We also have brand new suites available which offer a great value!
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Bangor, Maine
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 October 2012

This hotel has every thing you need want on a trip! There's an indoor and outdoor pool for the kids, a lounge and a restaurant, free coffee and continental breakfast every morning and the staff is great. I have stayed here numerous times and keep coming back because of the excellent value. The hotel is right off the highway and very close to shopping and downtown Portland and while I started coming here because it is close to my company's Portland office, I now almost exclusively stay here with my family and friends when in town. You really cannot beat Fireside Inn for the service and value, I really feel they go out of their way and excel in the service industry!

  • Stayed October 2012, travelled on business
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Helpful?
Thank mdunphy800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 15 October 2012
Thank you for sharing your experience regarding your stay at the Fireside Inn & Suites in Portland. Our goal is to provide spotlessly clean rooms, superior service and hospitality. We are pleased to hear you’ve become one of our many frequent guests and enjoy staying with us on business and on pleasure. The greatest compliment we can receive is to have you return to us in the future. We look forward to seeing you again soon.
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Franklin, Massachusetts
Level Contributor
70 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 October 2012

I booked this hotel on hotwire and thought we were getting something within walking distance of the center of Portland, it is a few minutes by car (7-10) and the only things close to it are a Ruby Tuesdays, Dunkin Donuts, Shaws all in a little strip mall with some other shops.

I thought I booked a king room through hotwire and when we arrived we had two beds, instead of one. The rooms are older, nothing special and upon inspection when leaving, we found a sock from a previous traveler under the bed skirt. Luckily we found it at the end of our stay or I would have been questioning their cleanliness throughout the stay.

The beds were solid as a rock.

We did not eat the continental breakfast or use the amenities.

If you are looking for something in Portland, I would spring the extra money to stay in the city center, within walking distance to the attractions.

Room Tip: We didn't see any elevators and were on the second floor, not sure if this hotel has one.
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  • Stayed October 2012, travelled as a couple
    • Value
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Helpful?
Thank SBJW2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 12 October 2012
Thank you for sharing your feedback with us. While our hotel is not in the immediate downtown Portland area, we are located easily off the highway and it’s a quick 10 minute ride away. We are sorry to hear Hotwire was not able to guarantee you a king room. Hotwire offers “blind” bookings at a low price because they do not give a room type option when booking with them; they can only guarantee that a room is reserved is for you. We always recommend travelers to book directly with us so we can ensure you get exactly the room you are expecting. We hope you will consider booking with us directly next time you’re in the area as we have some lovely new rooms available.
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Moncton, Canada
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 9 October 2012

We don't think my money worth it for the stay. The bathroom was not clean. I saw hairs still hang on the door. The water did not flow down when we took showers. Don't know what is in the hole in the tub, seems a lot of hairs or .... stucked there, very gross.
We stayed in Oct. The air condition was still on when we entered the room. We tried to turn heat on, but we didn't get any heat, still got cold air. We have to turn it off.

  • Stayed October 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Snowflower999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 12 October 2012
Thank you for letting us know about the maintenance issues you incurred during your stay with us. We are sorry to hear you did not enjoy your stay. We agree that everything in your room should be in perfect working order. Please remember there is always someone available on our staff to remedy any problems you may experience.
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Additional Information about Fireside Inn & Suites Portland

Property: Fireside Inn & Suites Portland
Address: 81 Riverside St, Portland, ME 04103-1045 (Formerly Holiday Inn Portland West)
Region: United States > Maine > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 19 Hotels in Portland
Price Range (Based on Average Rates): £
Hotel Class:3 star — Fireside Inn & Suites Portland 3*
Number of rooms: 200
Official Description (provided by the hotel):
We offer today’s features with yesterday’s charm. Just minutes from the Portland Jetport and situated directly off I-95 Exit 48, our travel-friendly location is easily accessible. With its comfortable rooms, courtyard views and hospitality, the Fireside Inn & Suites Portland is the ideal choice for you and your family while visiting the Greater Portland Area.While staying with us, we invite you to enjoy Zackery’s Fireside Restaurant for dinner and evening entertainment. Our menus appeal to a wide set of tastes and we are extremely proud of our Staff. Please browse them at your leisure. We serve breakfast, dinner and wonderful desserts! We also have a full bar in Zack’s Club Lounge and offer drink specials for Happy Hour. We are pretty creative with martinis too! Whether you are joining us for business or pleasure, we are waiting for you! While you are here, why not relax by our Lobby Fireplace. Enjoy our late afternoon complimentary fresh coffee right here! Stay with us and each guest will receive a FREE Isamax Snacks Wicked Whoopie Pie! The Whoopie Pie is Maine’s Official State Treat (officially becoming law on September 28, 2011)! ... more   less 
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Also Known As:
Fireside Inn & Suites Portland Hotel Portland
Fireside Inn And Suites Portland
Holiday Inn Portland
Portland Holiday Inn
Fireside Inn & Suites Portland Maine

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