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“Won't stay there again”

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Fireside Inn & Suites Portland
Ranked #16 of 19 Hotels in Portland
Southgate, Michigan, United States
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Won't stay there again”
Reviewed 7 November 2012

We booked a room at Fireside Inn & Suites through one of the websites like Travelocity, don't remember which one I used. When we got to the hotel, we were given a room on the first floor, next to the ice machine and exit door to the parking lot. Not an ideal location, but we didn't plan on using the room for anything than a place to sleep and shower. However, the room also had an unpleasant smell to it that I couldn't tolerate. So, back to the front counter we went to request a different room. We were told that the rate we paid only went for rooms in that area of the hotel and if we actually expected a quiet room it would cost us another $25. It wasn't expressed in those exact words, but the sentiment came across anyway.

We paid the extra money and were given an interior room on the second floor. Somewhat better, the unpleasant smell gone and it was quieter. So, I was happy and we went off to explore Portland.

After a day of sightseeing, we came back to our room after 10. Got inside, watched the news for a bit, then turned down the bed for the night only to find that the sheets were very damp. The feeling was disgusting, like being wrapped in plastic. I can only surmise that this hotel employed the practice of putting sheets on the beds still damp from the laundry to keep the wrinkles out. They need to stop that right away. Too tired to go back to front desk to ask for dry sheets, we tried to get comfortable enough to sleep in a wet bed. It didn't happen and we got very little rest.

Next morning, we got up to shower before heading down for the continental breakfast. I will give kudos for the bathroom there. The shower had plenty of water pressure, a well placed shower head and almost instant hot water. There was complimentary toiletries from Bath & Body Works in a very pleasant scent.

Showered and dressed and feeling a little better, we went down to the free breakfast, which was a little disappointing. I expect lots of breads, pastries and fruit at most hotels, but they will also throw in small amounts of proteins such as peanut butter or scrambled eggs. Not this place. Wall to wall sugary carbs. Not diabetic friendly. We chose milk, coffee and buttered wheat toast. They did have a restaurant on site that serves breakfast, but we decided to skip that. I think we made a mistake.

I would not stay at this hotel again if they paid me.

Room Tip: Ask for an interior room rather than a parking lot view.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carolyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 13 November 2012
We appreciate your feedback regarding your stay with us at the Fireside Inn & Suites Portland. We are sorry to know you summarized this stay as your last. We are glad to hear you were able to get an upgraded, quiet room, and enjoyed our Bath and Body Works products. In response to the dampness you felt in your room, sometimes the humidity in the air can cause this when the air conditioning unit is not on the proper temperature. We apologize as it seems this could have been the case; we have staff on property who are able to fix this immediately if they are made aware of such a problem. Rest assured, we have laundry facilities on property and our housekeeping department washes, and dries, all linens before servicing our rooms. We are planning on adding more to our complimentary continental breakfast in the near future, in effort to provide more variety and value to our guests. Our restaurant is available, as you noted, for breakfast and dinner items, too. We are always looking for ways to improve so thank you for your comments.
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593 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
London, United Kingdom
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 31 October 2012

Visiting from England with my wife and daughter, we managed to get lost in the dark motoring around Portland looking for a hotel and became anxious.
We asked for accommodation advice from a kind lady who recommended the Fireside Inn close by.We were received with a warm welcome at the very large and well equipped Inn.
Our room was excellent and clean, the evening meal delicious, breakfast plentiful.Coffee great.
Swimming pool also very welcome.
This is a friendly place and good value.
We recommend Fireside for travellers. Very good location.

Room Tip: The rooms are spacious. Go for rooms not facing the road.
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 1 November 2012
We appreciate your feedback, and thank you very much for the kind words. We are happy to hear we met all your expectations and made you feel at home. Our goal at the Fireside Inn and Suites Portland is to provide superior service and hospitality, as well as good, clean rooms. We try to provide the best value with our complimentary breakfast, Wi-Fi, shuttle service, and friendly faces. Our restaurant staff will be pleased to know you enjoyed your meals while staying here, we all hope you will choose to stay with us again in future travels!
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Portland, Maine
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 October 2012

Staff is great Place is neat and clean

Breakfast is nice - better than eggs and bacon that others try to do, but fail.

Swimming pool is a nice feature. Very convenient to 95. Mall is a quick trip two exits - one dollar toll.

Nice to have king bed, rather than two doubles

Nice Sunday newspaper at front desk

Kohl's, Shaws, Panera right across the street. Everything you need is nearby. CVS is very close,

Room Tip: Phone book is outdated Has been several years since they took over from the previous hotel.. They...
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  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigronaldo40827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 29 October 2012
Thank you for sharing your feedback regarding your stay at the Fireside Inn & Suites Portland. We are happy to hear you were able to take advantage of our amenities and location. We have a wonderful restaurant on property serving breakfast and dinner. The indoor swimming pool is heated and during the summer months our outdoor pool is open too! Our friendly staff will be here to welcome you on your next trip to the Portland area. Thanks for your business!
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2 reviews
Reviewed 27 October 2012

The fireside inn is a good value for the Portland area, about half of the cost of hotels in the old port section. The hotel itself is OK, just time for a remodel. The staff was friendly except for the one young female manager who was a [--].
The free breakfast is pretty sad, but the restaurant onsite is pretty good.
The hotel is located across the street from a grocery and a department store, which was nice for us.
Cab fair to the old port area is about $20.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jlrith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 25 October 2012

I have been traveling for over 25 years, and I have yet to have a good cup of in room coffee (outside of ordering room service). Then, I skirted the franchises in Portland Maine and stayed at the Fireside Inn. Finally, a great cup of coffee! It was hard to believe. It was a Keurig brewer with Green Mountain Coffee. It was wonderful! I have ended my search.
I realize that it is such a little thing, but you would think that other hotels could get this right.
Other than that, everything else was fine. I checked stopped by the indoor pool, and didn't have a chance to try the restaurant for breakfast to dinner.
They also use nice soaps and such. It's Bath & Body Works.

Room Tip: I heard that they have fireplace rooms. My room was on the inside and was very quiet.
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  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank H2OGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 27 October 2012
Thank you for sharing your feedback with us about your stay at the Fireside Inn & Suites Portland. We’re delighted to hear you enjoyed your stay. We appreciate the kind words and happy to know we impressed you with our coffee selection, as well as our use of Bath & Body products. Our Keurig machines are brand new and have been very popular! These are standards you will come to find in all our Fireside Inns in Maine and New Hampshire. Thank you for staying with us and hope to welcome you back soon.
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1 review
Reviewed 24 October 2012

My wife and I stayed on a business trip recently and had a wonderful experience. Maggie was great in the lounge and the front desk staff were top notch. Clean, comfortable, and appealing guest rooms too!! Thank you

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LucerneInn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 1 November 2012
Thank you for sharing your positive experience on TripAdvisor about your recent stay with us at Fireside Inn and Suites Portland. We are glad to hear you stayed with us comfortably while on business. Maggie is our full time bartender and will be thrilled to know she could help contribute to your wonderful experience. We appreciate the kind words and look forward to seeing you again soon.
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Danforth, Maine
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 October 2012

We had no place to stay as the motel we originally book was substandard and we refused to stay there. We google on the GPS and we arrived at the Fireside. They had a double room with two double beds, with a very reasonable price, last minute on a Saturday night. Staff were pleasant, polite, and very helpful. The place was well lit, clean and very comfortable. The room was spacous, clean, comfortable, and well taken care of . the Bed was comfortable. I would recommend this inn. I didnt see any of the other "negatives" the other reviewers wrote about. It wasnt noisey or dirty. It was a plus that it wasnt located in the middle of downtown. I was pleased.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TMBNewcAstleMaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 24 October 2012
Thank you for your review of the Fireside Inn and Suites in Portland. We are happy to hear you found us and we could accommodate you last minute. We appreciate the compliments of our staff and the rooms. We hope to see you again on future travel!
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Additional Information about Fireside Inn & Suites Portland

Property: Fireside Inn & Suites Portland
Address: 81 Riverside St, Portland, ME 04103-1045 (Formerly Holiday Inn Portland West)
Region: United States > Maine > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 19 Hotels in Portland
Price Range (Based on Average Rates): £
Hotel Class:3 star — Fireside Inn & Suites Portland 3*
Number of rooms: 200
Official Description (provided by the hotel):
We offer today’s features with yesterday’s charm. Just minutes from the Portland Jetport and situated directly off I-95 Exit 48, our travel-friendly location is easily accessible. With its comfortable rooms, courtyard views and hospitality, the Fireside Inn & Suites Portland is the ideal choice for you and your family while visiting the Greater Portland Area.While staying with us, we invite you to enjoy Zackery’s Fireside Restaurant for dinner and evening entertainment. Our menus appeal to a wide set of tastes and we are extremely proud of our Staff. Please browse them at your leisure. We serve breakfast, dinner and wonderful desserts! We also have a full bar in Zack’s Club Lounge and offer drink specials for Happy Hour. We are pretty creative with martinis too! Whether you are joining us for business or pleasure, we are waiting for you! While you are here, why not relax by our Lobby Fireplace. Enjoy our late afternoon complimentary fresh coffee right here! Stay with us and each guest will receive a FREE Isamax Snacks Wicked Whoopie Pie! The Whoopie Pie is Maine’s Official State Treat (officially becoming law on September 28, 2011)! ... more   less 
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Also Known As:
Fireside Inn & Suites Portland Hotel Portland
Fireside Inn And Suites Portland
Holiday Inn Portland
Portland Holiday Inn
Fireside Inn & Suites Portland Maine

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