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“3 night stay in Portland”

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Fireside Inn & Suites Portland
Ranked #16 of 19 Hotels in Portland
Ulverston, United Kingdom
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“3 night stay in Portland”
4 of 5 bubbles Reviewed 28 October 2013

This is a clean and comfortable hotel with very helpful and friendly staff. Although on the outskirts of Portland, a bus stop is just across the road so access to the city is easy. Breakfast is adequate for the price. We left our passport in the room when we left and the great staff posted it on to our next stop. Fantastic service.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David499564
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 1 November 2013
Thank you for taking the time to share your positive experience at the Fireside Inn and Suites in Portland, ME. We are happy to hear you enjoyed your stay with us and hope to see you again soon!
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591 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
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  • French first
  • German first
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  • Any
English first
Vancouver, Canada
Level Contributor
57 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 bubbles Reviewed 27 October 2013

We opted for the Fireside based on our experience of another hotel in the chain and were disappointed. Both had friendly and helpful staff but where the first had been very clean, this one was grimy, with stained carpets and a bathroom door with so much greasy dirt around the door handle that I washed it with a facecloth before using it. The breakfast in the first was of much better quality with more options. Yes there is a popcorn machine in the lobby, but given the level of housekeeping it meant the floor was littered with popcorn. Both hotels had pools, and this one had two, but the indoor pool, while find on the surface, had litter on the bottom of the pool. Had the place been clean, the cost would have been reasonable. The best thing about the experience was the recommendation the desk staff gave for supper nearby. This place has potential but needs a lot of attention and a lot of cleaning.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank S L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 1 November 2013
Thank you for giving us feedback about your stay with us in Portland, ME. We appreciate you taking the time to evaluate us and let us know what went well as well as what we can improve on. Please accept our apologies for the issues that you had related with cleanliness; this will be passed onto our Housekeeping Department. We are happy to hear the customer service that you received was top notch at this property and one of our sister hotels. We hope you will continue to stay with our family of hotels in the future.
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Halifax, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 25 October 2013

Stayed at this hotel thanksgiving weekend 2013. I would not recommend this hotel to anyone. It is dirty, smells and needs many repairs. The bathroom was so bad we would not even shower in it. The cost was $189. for the night which was outrageous. We went back to Bangor the next evening and stayed in a beautiful hotel for half the price. DO NOT STAY AT THIS PLACE, You would be better off sleeping in your car. It is disgusting and should be closed for much needed repair and cleaning.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Milvena R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 1 November 2013
Thank you for your feedback and for choosing our hotel during your visit to Portland, Maine. It is troubling to hear the issues you experienced, and we apologize for the inconveniences these issues caused during your stay. Your review does not mention if our hotel staff was aware of your concerns during your stay. Our front desk can be helpful in these types of situations when made aware and we would have been happy to move your room for you or offer a discount. Our hotel is comparable in price to the rest of the competition. October is still considered a busy month for the hotel industry, so all hotels in the area are priced according to the raised business levels. Thank you again for your feedback.
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Montreal, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 18 October 2013

Originally we were going to book in downtown portland, but they were full, so we decided to look just outside and found this place.

We took one of the fireplace rooms, and enjoyed our time. The location was perfect because we were exploring Maine, and it is right at the I95. There's a bus (1.5$) that comes every 30 min across the street going downtown portland.

The room was clean, the service was good. The free breakfast was a little below average as there was very little selection, but it wasn't horrible. If you want, they have a restaurant for breakfast (they gave us 1 free breakfast at the restaurant when we checked in and we ate quite a bit for free).

I have stayed at a lot of hotels, and I would say this was pretty good, and would recommend it to my friends and family.


A silly thing, but they should really change the carpets of their hallways upstairs. They are really really long red hallways with red doors and I seriously was waiting for the twins from the Shining to come out and ask me to play any moment. I saw other visitors taking pictures of the hallways and mentioning how freaky they were. Not a big deal at all, but what were they thinking???

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank jkatz18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 1 November 2013
Thank you for taking the time to review us, we appreciate your feedback. We are glad you enjoyed one of our newly renovated fireplace rooms. We are in the process of adding more! Please come back and visit us the next time you’re in the Portland area.
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Derby, United Kingdom
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed 17 October 2013

Stayed here for one night as part of a coach tour. This was one of the worse hotel rooms I have ever been in, there were holes in the curtain, the area around the window was absolutely filthy and the carpet was very well worn and not clean. The beds had unironed sheets but these seemed at least to be clean and the bathroom was ok apart from a very rusty plughole in the bath, not nice! The best thing about this hotel was the restaurant, great atmosphere, friendly, helpful and informed waiting staff and very good service, plus the food was really good, plenty of choice and hot and tasty - it was hard to believe we were in the same hotel really. The swimming pool was great too.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GrannyChocolate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 1 November 2013
Thank you for sharing your feedback with us about your stay at the Fireside Inn and Suites. We are sorry to hear about the problems you experienced with the cleanliness and condition of your room. Your review does not mention if the staff was made aware of your concerns during your stay. Our front desk staff can be helpful in relocating your room so your stay is a more pleasant one. Thank you for the compliments of our restaurant, Zackery’s, and the customer service you received there. We are glad this was the highlight of your stay.
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Ulverston, United Kingdom
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 6 October 2013

We stayed in Fireside Inn in early September this year.
We found the hotel to be clean and staff helpful.
In fact very helpful as I left my passport in the room on the day we left and only realised a couple of days later.
I phoned Fireside Inn and spoke to a very helpful receptionist who arranged for it to be sent to my next destination. Unfortunately I didn't get her name but if she reads the reviews, thankyou so much!
The one complaint I did have is the breakfast set up was rather chaotic as it was so busy but all in all a good stay.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lindawood232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 1 November 2013
Thank you for sharing your experience with us on Trip Advisor. We are happy to hear you enjoyed your stay with us. Carrie, our Front Desk Manager, was more than happy to assist you with your passport. We hope to see you the next time you’re in the Portland area!
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Orlando, Florida
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 19 September 2013

We stayed in this hotel for one night after arriving on a (very) late flight, and then heading out early the next morning to pick up our rental car and head on to Bar Harbor. I would definitely recommend it! Because we arrived so late (after midnight), the front desk suggested that it would be quicker for us to get one of the cabs sitting at the airport, for which we were reimbursed immediately upon check-in which was great. After a long day and long flights, we appreciated just how comfy the beds were! The hotel was also convenient to the Hertz off-airport lot (saved $200 on our rental by going off-airport, and we could return it to the airport for no extra charge), close enough that Hertz came and picked us up from the hotel for free. There was a free continental breakfast, but it was more what I consider dessert breakfast (muffins, pancakes, yogurt, etc) so we also stopped at the Panera across the street for some egg sandwiches on the way out. Overall we loved it and would definitely recommend it!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wanderingpanda86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 1 November 2013
Thank you for sharing your positive experience with us about your stay at the Fireside Inn and Suites. We are happy to be a part of your trip to the Portland area. Please stay with us again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fireside Inn & Suites Portland

Property: Fireside Inn & Suites Portland
Address: 81 Riverside Street, Portland, ME 04103 (Formerly Holiday Inn Portland West)
Region: United States > Maine > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 19 Hotels in Portland
Price Range (Based on Average Rates): £
Hotel Class:3 star — Fireside Inn & Suites Portland 3*
Number of rooms: 200
Official Description (provided by the hotel):
We offer today’s features with yesterday’s charm. Just minutes from the Portland Jetport and situated directly off I-95 Exit 48, our travel-friendly location is easily accessible. With its comfortable rooms, courtyard views and hospitality, the Fireside Inn & Suites Portland is the ideal choice for you and your family while visiting the Greater Portland Area.While staying with us, we invite you to enjoy Zackery’s Fireside Restaurant for dinner and evening entertainment. Our menus appeal to a wide set of tastes and we are extremely proud of our Staff. Please browse them at your leisure. We serve breakfast, dinner and wonderful desserts! We also have a full bar in Zack’s Club Lounge and offer drink specials for Happy Hour. We are pretty creative with martinis too! Whether you are joining us for business or pleasure, we are waiting for you! While you are here, why not relax by our Lobby Fireplace. Enjoy our late afternoon complimentary fresh coffee right here! Stay with us and each guest will receive a FREE Isamax Snacks Wicked Whoopie Pie! The Whoopie Pie is Maine’s Official State Treat (officially becoming law on September 28, 2011)! ... more   less 
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Also Known As:
Fireside Inn & Suites Portland Hotel Portland
Fireside Inn And Suites Portland
Holiday Inn Portland
Portland Holiday Inn
Fireside Inn & Suites Portland Maine

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