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“Great Value, Great Staff, Great Atmosphere” 5 of 5 bubbles
Review of Fireside Inn & Suites Portland

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Fireside Inn & Suites Portland
Ranked #16 of 19 Hotels in Portland
New York City, New York
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great Value, Great Staff, Great Atmosphere”
5 of 5 bubbles Reviewed 19 December 2013

Warm welcome! Personal, professional, just wonderful! Michael made check-in quick and so pleasant. It was my first time there and yet I immediately felt like a regular guest. I'd traveled through a small blizzard to get there and the fireplace in the lobby was like home-coming. The whole place is immaculate and the room was flawless. A mini-fridge and microwave in the room and the location being so close to a supermarket (across the road) made it a pure delight for little snacks that could be warmed and enjoyed without having to travel. The location is super, so close to the interstate. And when I needed directions, Michael knows his town best. You can't beat that. I'm already planning on returning to the Portland/Saco area in the warmer weather and part of those plans include the Fireside Inn. Just wonderful! Very New England even in the midst of all the development around it. So worth the travel, even through the blizzard! I want to thank everybody who maintains the place because they really do a wonderful job! Oh, and the breakfast offerings were fresh and delicious. Even the coffee was wonderful! Most other places serve "tinted water". Here, the coffee was a great way to welcome the day (and there was a Keurig in the room so that was nice but the coffee at breakfast, by the fireplace? can't be beat).

  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LoupNordique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 29 December 2013
Thank you for sharing with us your positive experience at the Fireside Inn and Suites Portland. It sounds like we met our goal to provide you with spotlessly clean rooms, superior service and hospitality. Michael is thrilled to know he made your stay with us a memorable one. We appreciate all the kind words you have to say about your time here, and look forward to seeing you in the future!
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587 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (133)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
1 review
5 of 5 bubbles Reviewed 19 December 2013

Stayed for 2 nights on business after driving for almost 9 hours through a blizzard and the welcome I received was, well, so personal and kind that I felt better than if I'd come to the home of family. The lobby alone is worth the time there; fireplace glowing warmly and there's one in the breakfast area as well! The hallways and the room were all spotless, court-yard where the out-door pool is (though in December there's not much cause to use it) looks like a postcard! The breakfast items were fresh, delicious. And over-all I have to say that I'm not the most pleasant guest/customer because I tend to have high expectations but the Fireside met and even exceeded. If you can't be happy here, best you stay home. I'm thankful to everyone at the Fireside and look forward to going back for vacation time!

  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ChamplainFlatlander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 29 December 2013
Wow, thank you for such kind words regarding your recent stay with us at the Fireside Inn and Suites. We are so happy we were able to go above and beyond your expectations. Our staff is committed to providing exceptional customer service to each and every guest. We are glad to know you enjoyed your time in Portland. Thank you for staying with us, we look forward to welcoming you back in the future!
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Orrtanna, Pennsylvania
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 29 November 2013

We stayed at the Fireside Inn for a summer wedding and enjoyed it. We returned two weeks ago and will return again next week. The place is clean, the staff pleasant and the accomodations quite comfortable. It is an older place, but we were quite pleased. In the summer families seemed to be enjoying the outdoor pool area very much. The lobby is spacious and offers a separate business work area with internet and printers. The staff is very helpful. I got a better price booking directly through the front desk rather than through a booking internet service. The restaurant food was fine, and we were satisfied with the continental breakfast offered. I wish they gave a discount for enthusiasts who return often! We recommend this hotel and look forward to returning for our third stay in six months.

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Trudy6092
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 29 December 2013
Thank you for sharing your positive feedback with us! We really appreciate you letting us know how we’re doing. We are happy to hear you enjoyed all aspects of your stay with us each time you’ve visited the Portland area. We do offer a frequent stayer program for repeat guests that you may be interested in called Welcome Home Rewards. Please ask about it on your next trip so we can qualify you! Thank you for continuing to choose us as your preferred hotel. See you soon!
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Dartmouth, Canada
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 14 November 2013

This is our second stay at this hotel and as expected everything was great
The hotel staff go out of their way to make you stay as comfortable as possible.
The hotel is ideally located at exit 48 of the I-95 for shopping in the local Portland area and the Outlet stores in Freeport and Kittery

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NS_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 20 November 2013
Thank you for choosing our property again while you were in Portland, Maine. We are pleased to hear that you enjoyed your visit and most importantly that you received excellent service. As you mentioned, our location lends itself to premier shopping destinations. Freeport is only 20 minutes north, and Kittery is 30 minutes south. We are also only a 10 minute drive to the downtown “old port” area, which has many restaurants, sights, and more shopping. During the holiday season our hotel offers a shopping package so guests can take advantage of our location. This is something you might be interested in next year. Our staff looks forward to having you stay with us in the future.
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Norwalk, CT
Level Contributor
81 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 bubbles Reviewed 9 November 2013

Just spent one night at this interesting very large hotel. Yes I would return.....
Pros:
Great heated indoor pool and although it was covered up for the season, looks like there is a very nice large outdoor pool and seating area.
Continental breakfast was terrific.....hard boiled eggs, fresh fruit, yogurt and the usual muffins, cereal, sweet breads and bagels, etc. There is even a $10 gift certificate for a sit-down breakfast in the hotel restaurant if you prefer.
A keurig machine with green mountain coffee!!!!
Nice toiletries
Staff helpful
lots of free parking
Nice bed
clean bathroom
Cons:
very weird that the dust ruffles on both beds were only partially tucked in.....
there was an actual dust ring around the room where the vacuum cleaner doesn't go.....gross
The bed linens, although clean were pilled....
Pool towels were the size of hand towels
I could hear snoring from another room! (but heard no street noise!!!!)
Like I said I would return.....but for $100-ish there could be better value elsewhere.

Room Tip: make sure your room is near an entrance. This place is HUGE.
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  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sheg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 10 November 2013
We appreciate your feedback regarding your recent stay with us at the Portland Fireside Inn and Suites. Thank you for taking the time to share your experience with us. Please accept our apologies for some of the Housekeeping issues you encountered. It sounds like you enjoyed the rest of your stay with us and we look forward to having you return!
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York, PA
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 8 November 2013

Stayed at the Fireside Inn while on a group trip to Maine in Mid October 2013. The hotel is older and shows some wear but over all is a decent place to stay. The staff all seamed friendly and eager to make sure that our group was happy and taken care of.
This is an average hotel with the normal wear and tear of a hotel. When booking it remember that it's not shiny and new with 5 star amenities. But it is clean and comfortable and fairly priced. It has a pool and exercise room and comfortable bed.

  • Stayed October 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank temerich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 10 November 2013
Thank you for your feedback about your stay in October. We are glad you enjoyed your time with us during your visit to the Portland area. Hopefully you will come back and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fredericton
Level Contributor
87 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 5 November 2013

We had the pleasure of staying at the Fireside Inn this pass weekend.

Room was clean. We stayed in the room with the Jacuzzi. It was nice to come back to after a long day of shopping. It also came equipped with a massage chair. We were travelling with a 6 month old so the extra room was great as it gave us somewhere to relax after she had gone to bed.

Bed was a king size and comfortable.

We had the breakfast in the restaurant the first morning and it was excellent. Well worth the money. We had the continental breakfast the next morning and it did the trick. It had a pancake machine, bagels, cold cereal, cold hard boiled eggs, toaster & a few other things.

Room Tip: Room with Jacuzzi might be a little more money but well worth it!
See more room tips
  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tscandrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this review, 10 November 2013
Thank you for sharing your positive experience with us! Our hot tub suite is our newest addition to our renovated rooms. We have two other suites with fireplaces in them; sure to be cozy this winter season! We will soon be adding even more fireplaces to more of our rooms. Thank you for staying with us. Can’t wait to have you stay with us again soon!
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Additional Information about Fireside Inn & Suites Portland

Property: Fireside Inn & Suites Portland
Address: 81 Riverside Street, Portland, ME 04103 (Formerly Holiday Inn Portland West)
Region: United States > Maine > Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 19 Hotels in Portland
Price Range (Based on Average Rates): £
Hotel Class:3 star — Fireside Inn & Suites Portland 3*
Number of rooms: 200
Official Description (provided by the hotel):
We offer today’s features with yesterday’s charm. Just minutes from the Portland Jetport and situated directly off I-95 Exit 48, our travel-friendly location is easily accessible. With its comfortable rooms, courtyard views and hospitality, the Fireside Inn & Suites Portland is the ideal choice for you and your family while visiting the Greater Portland Area.While staying with us, we invite you to enjoy Zackery’s Fireside Restaurant for dinner and evening entertainment. Our menus appeal to a wide set of tastes and we are extremely proud of our Staff. Please browse them at your leisure. We serve breakfast, dinner and wonderful desserts! We also have a full bar in Zack’s Club Lounge and offer drink specials for Happy Hour. We are pretty creative with martinis too! Whether you are joining us for business or pleasure, we are waiting for you! While you are here, why not relax by our Lobby Fireplace. Enjoy our late afternoon complimentary fresh coffee right here! Stay with us and each guest will receive a FREE Isamax Snacks Wicked Whoopie Pie! The Whoopie Pie is Maine’s Official State Treat (officially becoming law on September 28, 2011)! ... more   less 
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Also Known As:
Fireside Inn & Suites Portland Hotel Portland
Fireside Inn And Suites Portland
Holiday Inn Portland
Portland Holiday Inn
Fireside Inn & Suites Portland Maine

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