Reservations were made by phone months in advance. We called a week before our stay to confirm, and were told that we'd booked a smoking room. We were confused, but they reported the hotel was full and promised the room would be "deep cleaned", which was not the case. The room smelled strongly of stale smoke and made us queasy immediately. We asked the manager if he could "make it up to us" with free parking ($30), but he insisted that the fault was ours and the hotel would make no concessions for OUR mistake. He audibly complained to a coworker about us while we were still in the lobby. I woke up coughing with a sore throat and itchy eyes. I left as early as possible and will never stay at a Holiday Inn again. Smoking inside a hotel room is a health and fire hazard. I am shocked they continue to operate smoking rooms and fill them with non-smokers who've made it clear they don't want to spend a night in a room full of carcinogens and toxins.
- Official Description (provided by the hotel):
- When you visit the historic, exciting and alluring waterfront City of Portland, why not stay in the midst of it? Award-winning hotel with elegant decor and spectacular views. Just steps away, the Old Port thrives with unique shops, diverse restaurants and a working waterfront. Turn the corner and Portland's new Arts District surrounds the Hotel with the art museum, Children's Museum, galleries and historic homes. The L.L. Bean Factory Outlet Store and Civic Center are only a block away! Jetport is 10 minutes away; courtesy vans are available. Choose from Executive Rooms, Suites and Double/Double Rooms. For your meetings and conventions, let us show you our 14,510 sq. ft. of meeting space and our 12,500 sq. ft. exhibit hall. Our convention coordinators will handle all of your meeting details, including spouse tours and island lobster bakes! Let us show you the pleasure of business in Maine, BY THE BAY. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Portland By The Bay Hotel Portland
- Portland Holiday Inn
- Holiday Inn Portland By The Bay Maine