I reserved 4 rooms for members of my family while attending a birthday party. We had been there 2 years ago and had a positive experience. Things have deteriorated. Everything started with the fact that when we were checking in to what I was told was a "sold out" night a person walked in without a reservation and got a rate $20.00/night lower that that what we had reserved weeks in advance. I was told "that's just the way it is". When my son and his wife checked in they found that their room was dirty and smelly and asked to change room. They were told the hotel was "sold out" and that they couldn't change rooms. They asked whether everyone who had a reservation had checked in so perhaps he could change to one of those rooms. They eventually did move him (twice) and the room was only marginally better.
When we went to our room through the side door, we found empty bottles of beer and cigarette butts in front of the door. When we entered our room we found a dirty, open ironing board in the room and we had to get someone remove it. The comforters had a very bad odor, so strong that we actually had to put them in the hallway. The carpets had a damp, musty odor. When we asked for extra pillows, we were told that they did not have any. There no tissues, no bath mats and the bath tub had mold in the corner.
The two other rooms we had were musty and unappealing as well. We were able to get the manager to agree to lower our room rate and we got a reduction for the terrible state of the room but I will never go back to the hotel again.
- Official Description (provided by the hotel):
- The 100 percent non-smoking BRAND NEW Comfort Inn & Suites hotel is conveniently located off Route 1, just five miles from Portland International Jetport. Old Orchard Beach, Higgins Beach, Pine Point Beach, Scarborough Beach State Park and the University of Southern Maine are all just minutes away from this Scarborough, ME hotel. Guests of this Scarborough, ME hotel are invited to enjoy amenities and features like: * Free deluxe continental breakfast * Free wireless high-speed Internet access * Free local calls * Indoor heated pool * Exercise room. ... more less
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- Also Known As:
- Comfort Hotel Scarborough
- Comfort Inn And Suites
- Comfort Inn Scarborough
- Scarborough Comfort Inn
- Comfort Inn & Suites Scarborough, Maine