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“Good location, friendly staff and uncomfortable beds.”

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Residence Inn Portland Scarborough
Ranked #4 of 13 Hotels in Scarborough
Mesa, Arizona
Level 6 Contributor
273 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Good location, friendly staff and uncomfortable beds.”
Reviewed 22 May 2014

I liked the location; away from downtown Portland, yet close enough to easily get there. The staff gave us excellent dinner recommendations and were quite helpful throughout the stay. The room was clean but the beds were miserable for my back. My wife complained, too. This is not an isolated problem with Residence Inn. Overall, I found this property to be about as good to slightly better than most.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DreamSeeker94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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283 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
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English first
Denver, Colorado
Level 5 Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 April 2014 via mobile

Stayed for a long weekend , staff fairly indifferent was not greeted and recognized as a gold marriott rewards member . Breakfast was ok but the one staff member on duty was overwhelmed and items remained empty for far to long .
Rooms were clean and well maintained but the towels were worn and bit thin
Overall ok but better options are available in the area including a much better residence inn in the downtown area of Portland

Stayed April 2014, travelled as a couple
Helpful?
Thank HarleyTraveler2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 April 2014 via mobile

We had a great visit to Maine and one of the reasons was our stay here. The staff were very friendly and helpful. The amenities were as listed. The pool could have been 5-10 degrees warmer. Otherwise, it was all good. Would definitely stay there again

Stayed April 2014
Helpful?
Thank Rick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 6 April 2014 via mobile

The Hotel has what you'd find in typical Residence Inn by Marriott. Free breakfast, kitchenettes in the rooms with a fridge, microwave and range, an indoor pool and a basketball court outside.

Overall the room was fine. The floors were a bit worn in the room and a little dated in the bathroom, but that's expected somewhat in most hotels unless they've had recent room renovations. Also they claim to have a heated pool, but my kids didn't want to swim in it for more than a few minutes because it was too cold. Indoor heated pools that aren't warm is a big pet peeve of ours. Hotels are looking to keep costs low and unfortunately keeping the water warm adds expense, so they neglect to keep it warm enough for guest enjoyment. This pool was really small too, so how much could heating it to a desirable temp really cost?

Anyhow, here's our true gripe with this hotel. We are Marriott Elite Gold members and pretty dedicated to Marriott overall. As Gold members, one of the benefits listed on the Marriott website is a 'Complimentary Room Upgrade' upon availability at check in.

For some reason, you are NEVER proactively offered an upgrade by the front desk. We've never once been offered an upgrade upon checking in by any Marriott brand hotel, instead, we always have to ask if an upgrade is available and almost every time you hear the same excuse. This time was no different. We checked in early around 2pm, and literally one minute before walking in the door to check in, we looked at the available rooms on the Marriott app on our iPhone. The room we reserved was a studio suite, but as of 2pm there was a one bedroom suite available on their website. So we asked the front desk if an upgrade was available since we are Gold members and we were told 'the hotel is almost sold out, there are no upgrades available.' So we explained to her on the website it shows a one bedroom suite is still available, and her response was 'they oversell the rooms so if someone books that particular room, we would have to give them a studio when they checked in.'

I'm sorry, but I'm not buying it. As I write this review at 11:00pm the same day we checked in, not only does the website show a 1 bedroom suite is STILL available, but a 2 bedroom suite is also available.

So if someone booked either the 1 bedroom or 2 bedroom suite right now (11pm) and they came to check in, are you telling me you wouldn't be able to give them that room? If that's the case, then you are misleading your customers by showing those rooms as being available. If that's not the case, then you lied to one of your Gold Elite guests.

Overall, the hotel is fine, just don't expect to get any special treatment by being loyal Marriott guests. In fact, I'm starting to wonder why Marriott even has a loyalty program since a Gold status seems to mean, just another customer.

Stayed April 2014
Helpful?
1 Thank Skiz77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Agatha, Maine
Level 5 Contributor
81 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 26 March 2014

Traveled south from northern Maine to Scarborough for "mental health days" for the wife, which of course included much shopping!
Residence Inns have always been great and this one did not disappoint. Asked for and received a first floor room, which was perfect for our needs. Got the Queen bed suite, although a king would have been a little roomier.
Quiet room, away from the street. Used the pool every day. Breakfast and "social hour" were fine as well.
A snowstorm was in the works north along our travel route home so we elected to stay an extra night.
Absolutely no complaints.

Room Tip: First floor all rooms are quiet.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fred H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Global
Level 4 Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 February 2014

Very convenient to get to, and close to shops and restaurants. Rooms are clean (though need updating, wall paper in bathroom was pealing off).
Staff dis a fantastic job of keeping the place reasonably clean with the heavy snow and ice.

Watch out for the corridor on the 3rd floor, smells as if a skunk went past. The smell is contained only to the corridor and did not extend to the room.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank m m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salem, New Hampshire
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 February 2014

I usually stay at Residence Inn when ever possible while traveling. I asked for a room NOT against the highway and was informed that was how the rooms are set up, might just as well have slept on the side if the road it would have been the same noise level. Both bath rooms had foreign hair, one in the sink they other on the floor and tub. The kitchen had food crumbs on the stove and floor and there was some dried up food on the floor in front of the couch. Maybe they need to hold training classes for the employees on what cleaning entails. I will continue to stay at Residence Inn but NEVER this one.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 61sarge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Portland Scarborough

Property: Residence Inn Portland Scarborough
Address: 800 Roundwood Dr, Scarborough, ME 04074-8219
Region: United States > Maine > Scarborough
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Scarborough
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Portland Scarborough 3*
Number of rooms: 78
Official Description (provided by the hotel):
The Residence Inn by Marriott Portland/Scarborough hotel is the perfect place to lay your head when visiting the greater Portland Maine area. Our suites are designed to keep you comfortable and connected to all of the fun things to do in Portland, Maine. Whether you are here for business or pleasure or a fine mix of both, we can help you go exploring. Our luxury apartment hotel is conveniently located near Maine’s scenic beaches, breathtaking state parks, historic lighthouses, or destination shopping areas including World Famous Outfitter Cabela’s or Maine’s own L.L. Bean. For a truly unique experience, enjoy harness racing at Scarborough Downs or auto racing at Beechridge Motor Speedway. Our Portland/Scarborough hotel is just minutes away from Portland’s downtown district and historic old port area. Whether you are looking for a uniquely Maine dining experience or a national chain restaurant, there is something nearby to satisfy even the most selective palate. ... more   less 
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Also Known As:
Residence Inn Portland Scarborough Hotel Scarborough
Residence Inn Scarborough
Scarborough Residence Inn
Residence Inn Portland Scarborough Maine

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