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“Another wonderful Marriott experience!”

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Residence Inn Portland Scarborough
Ranked #5 of 13 Hotels in Scarborough
Plainville, Connecticut
Level Contributor
94 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Another wonderful Marriott experience!”
5 of 5 bubbles Reviewed 9 August 2014

This was my first visit to Maine. I always choose the Marriott Residence Inn because of the homey atmosphere and what I have come to expect when I stay at the Marriott. My family was not disappointed. We wanted to be located close to Portland, and this was ideal. The location was excellent. There was a grocery store right across from the hotel, and a Walmart Superstore down the street. This main street had every store/restaurant imaginable. We were less than 10 minutes from Portland, the ocean front, and 20 minutes away from the outlet mall in Freeport.
The 2 bedroom suite was roomy, clean and comfortable. The staff was first rate, and were extremely helpful with all our needs. Jeanie Cohen was the best ever. She came and introduced herself to my sister and asked what she could do to make our stay enjoyable. She gave us great tips on what beach to go to, (less tourists) and mapped out all of our destinations. When I was lost in Portland, I called her and she talked me from downtown over to the Lighthouse. She offered to stay on the phone with me. I could not believe how dedicated she was. She loves her job and she showed it. This woman deserves a raise!
The breakfast buffet, social hour snack and warm chocolate chip cookies were also first rate!
My only disappointment was the indoor pool was very small to swim in. The whirlpool was great. Other than that, this hotel was wonderful!

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank LouAnn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abraham R, General Manager at Residence Inn Portland Scarborough, responded to this review, 12 August 2014
Dear LouAnn R,

Thank you for taking the time to review our property. We are delighted that your stay with the Residence Inn Portland Scarborough was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Truly yours
Abraham Rivas
General Manager
1-207-883-0400
portlandmegm@ih-corp.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

281 reviews from our community

Traveller rating
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    50
    13
    11
See reviews for
111
85
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37
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Central Mass
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 6 August 2014

This is a good hotel choice. We stayed in a queen studio and it was adequate. Large and clean with a decent bathroom. The vanity counter with the sink was lower than most places (maybe for handicapped accessibility?). The bed was a typical hotel bed, lumpy and uncomfortable. Breakfast was very good. The staff was very friendly. I would stay here again if ever in the area.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Al A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abraham R, General Manager at Residence Inn Portland Scarborough, responded to this review, 12 August 2014
Dear AL A

Thank you for taking the time to review our property. I'm glad that you enjoyed your stay at our hotel.
Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future travels to the area.

Best Regards

Abraham Rivas
General Manager
1-207-883-0400
Portlandmegm@ih-corp.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Agawam, Massachusetts
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

Location is great to get some time at the beach, hit the outlets in Freeport, and spend some time in Portland. Grocery store across the street is very convenient.

Hotel was clean and rooms have adequate space. Front Desk and Breakfast staff very friendly. Breakfast was great.

There is some highway noise if you are on the back of the building. So if you think this will be a problem ask for a quiet room.

They have some table outside that I would have liked to sit at, but there were always smokers out there. I wish they would extend the non-smoking policy to that area as well.

Room Tip: There can be highway noise on the back of the building. If this is a problem for you, request a quie...
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank niko9969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abraham R, General Manager at Residence Inn Portland Scarborough, responded to this review, 12 August 2014
Dear Nikko9969
,
Thank you for taking the time to review our property. I'm glad that you enjoyed your stay at our hotel.
Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future travels to the area.
Best Regards
Abraham Rivas
General Manager
1-207-883-0400
Portlandmegm@ih-corp.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 15 July 2014 via mobile

My stay was decent enough I suppose, except when I took a shower I noticed that whomever stayed before I did left dog hair all over the shower and the bathroom floor. The stay is a 3 because the complimentary breakfast was good and the front desk staff was very friendly.

I left a note for the cleaning staff to please clean the shower walls as well as mop the floor needless to say it was not completed. I also requested the bed linens be changed that also was not done. This hotel may appear clean but it is not and it is outdated. The wallpaper in my bathroom was peeling.

I am a marriott rewards member and I will not stay here again. I simply couldn't believe the dog hair all over the bathroom. It was a short stay of only two nights. Perhaps my biggest mistake was not alerting the front desk, but I thought a nice simple note to the cleaning staff would suffice. Happy travels!

P.S. I would like to mention here that my stay was free as a result of rewards earned, and hopefully Marriott doesn't place members with earned rewards into dirty rooms as a practice.

Stayed July 2014
Helpful?
Thank Octavia5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abraham R, General Manager at Residence Inn Portland Scarborough, responded to this review, 21 July 2014
Thank you for taking the time to review our property. I apologize that your recent stay was not satisfactory and appreciate your feedback.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate corrective steps to avoid such problems in the future.

If you would like to discuss your experience further, please feel free to contact me directly at the phone number listed below. Once again, please accept my apology.

Thank you

Abraham Rivas
800 Roundwood Dr
Scarborough, Me 04074
T 1-207-883-0400
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beverly, Massachusetts
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

Was able to check in early and given keys to the room however we were told that weren't able to enter the room until 3pm when it would be clean. Wasn't a problem, we went off to the beach for the day. Easy access to the Old Port, Maine Mall, and Cape Elizabeth. Room was spacious and clean and quiet even though it was on the first floor. The beds were so comfortable (we overslept our alarm). Unfortunately we didn't have time to have breakfast so I can't rate on that. I would definitely stay here again!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bdeve073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abraham R, General Manager at Residence Inn Portland Scarborough, responded to this review, 12 August 2014
Dear BDeve073

Thank you for taking the time to review our property. I'm glad that you enjoyed your stay at our hotel.
Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future travels to the area.

Best Regards

Abraham Rivas
General Manager
1-207-883-0400
Portlandmegm@ih-corp.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, New York
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

Over the last 2 weeks I have been staying agh the Residence Inn in Portland Scarborough, Maine.

The staff is very friendly and the rooms are spacious.
Having a full size fridge, cups, plates and silverware you can feel like you are home while you are on the road.
I try not to eat at restaurants when I am traveling for work, and the hotel provides enough comfort for me to spread out and relax.

The only down side is the bedding could use some updating. The mattresses in both rooms I have stayed in were a little worn out.
Other than that it's a great place to stay.

Room Tip: All rooms (2) that I have stayed in are nice.
See more room tips
Green Features: Very good, they reuse towels. There are little signs that tell you what to do if you want to use the same towel.
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FreqTravel1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abraham R, General Manager at Residence Inn Portland Scarborough, responded to this review, 12 August 2014
Dear FreqTravel1969

Thank you for taking the time to review our property. I'm glad that you enjoyed your stay at our hotel.
Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future travels to the area.

Best Regards

Abraham Rivas
General Manager
1-207-883-0400
Portlandmegm@ih-corp.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 23 June 2014

If it were during cooler weather I'd give this a 4 star review. The AC can't be put below 68 degrees so it was a little warm for sleeping. They have to keep it at that as the AC units freeze up otherwise. (Multiple staff told me, though who I assume was a manager denied it. Honestly is really the best policy, so that was annoying.) Otherwise the 1 bedroom suite was twice the size of the rooms at the hotel next door. They're also pretty updated, so don't judge by the hallways that are a bit dim. There's no oven, but I didn't need one. There's a microwave & two burner stove. Only negative is you can't boil a big pot of water for pasta which I wanted the first night. Beyond that everything worked great. You do need to buy your own detergent to use the disgwasher or to wash dishes on your own. Breakfast had hot and cold items both, so that was good. Room was clean. The bed is hard as a rock though. I was in a lot of back pain every morning. Some of the staff really went out of the way to help me, including helping me change rooms as my AC was frozen when I got here. They're all very friendly though, from housekeeping to front deak to maintenance, etc. they also serve food in the evening, though I don't know if it's every night. Good to ask when you arrive.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dogtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Portland Scarborough

Property: Residence Inn Portland Scarborough
Address: 800 Roundwood Dr, Scarborough, ME 04074-8219
Region: United States > Maine > Scarborough
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 13 Hotels in Scarborough
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Portland Scarborough 3*
Number of rooms: 78
Official Description (provided by the hotel):
The Residence Inn by Marriott Portland/Scarborough hotel is the perfect place to lay your head when visiting the greater Portland Maine area. Our suites are designed to keep you comfortable and connected to all of the fun things to do in Portland, Maine. Whether you are here for business or pleasure or a fine mix of both, we can help you go exploring. Our luxury apartment hotel is conveniently located near Maine’s scenic beaches, breathtaking state parks, historic lighthouses, or destination shopping areas including World Famous Outfitter Cabela’s or Maine’s own L.L. Bean. For a truly unique experience, enjoy harness racing at Scarborough Downs or auto racing at Beechridge Motor Speedway. Our Portland/Scarborough hotel is just minutes away from Portland’s downtown district and historic old port area. Whether you are looking for a uniquely Maine dining experience or a national chain restaurant, there is something nearby to satisfy even the most selective palate. ... more   less 
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Also Known As:
Residence Inn Portland Scarborough Hotel Scarborough
Residence Inn Scarborough
Scarborough Residence Inn
Residence Inn Portland Scarborough Maine

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