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“A Five Star Budget Hotel?”

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Fairfield Inn Portland Maine Mall
Ranked #2 of 13 Hotels in Scarborough
Certificate of Excellence
Wiscasset, Maine
Level 6 Contributor
123 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“A Five Star Budget Hotel?”
Reviewed 22 September 2013

Apparently everyone at the Fairfield Inn in Scarborough is laboring under the impression that they're working at a Ritz-Carlton. Well, actually, the level of friendly service, attention to detail and an enterprise-wide commitment to customer service we experienced here is what the Ritz-Carlton aspires to be.

From the moment we walked in to the moment we left, we were greeted with a uniformly friendly and helpful staff. From the front desk to maintenance to housekeeping to the hospitality staff, everyone went out of their way to make their guests feel welcome.

One of the great things about staying with Marriott, is that you know what each brand represents. Whether it's the Ritz-Carlton, the J.W. Marriott, the Renaissance, the Residence Inn... or the Fairfield Inn, you have certain expectations. Not so with this particular Fairfield Inn. They are not happy to stay between the lines... they went far and above what we expected, and frankly, what we paid for! If you're travelling around Portland, Maine, don't miss this opportunity to be amazed.

Room Tip: Pretty quiet area all around, so front of back, the rooms will be quiet.
See more room tips
  • Stayed September 2013, travelled as a couple
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Helpful?
2 Thank Fish4Stripers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alisha S, Manager at Fairfield Inn Portland Maine Mall, responded to this review, 24 September 2013
Dear Fish4Stripers, thank you so much for your kind comments concerning your stay with us! We are so pleased that our friendly and attentive staff made your stay so enjoyable and that you thought we went above and beyond! Our goal is to be as customer service oriented as possible and to exceed every guests expectations. Please come back and see us soon!
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579 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 September 2013 via mobile

We stayed one night at this Fairfield Inn. Upon arrival, the front desk staff, especially Kristin, were efficient and most helpful with directions to the downtown area. We were asked what floor of the hotel we wished for a room. We appreciated having the choice. All staff members were welcoming and frequently offered assistance. The room was clean with a comfortable bed, tv, refrigerator, and plenty of linens. The lobby had coffee, tea, lemonade, apples and bananas. Upon returning that evening, we found fresh cookies, right out of the oven, as well as coffee and tea still available at 9 pm. The morning breakfast included: pancakes, scrambled eggs, yogurts, cereals, milk, juices, muffins, bread, English muffins, fruit as well as coffee and tea. Again, staff members circulated the room inquiring about our stay and serving additional coffee!
We would definitely return.

Stayed September 2013
Helpful?
2 Thank J T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alisha S, Manager at Fairfield Inn Portland Maine Mall, responded to this review, 24 September 2013
Dear JT, thank you so much for your kind comments concerning your stay at the Fairfield Inn Portland! We are so pleased that you found our front desk staff welcoming and Kristin will be so happy that you mentioned her! We are happy that you found our rooms clean with plenty of amenties and that you enjoyed our freshly baked cookies and breakfast. Come back and see us soon!
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Chestnut Ridge
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 September 2013

I have only wonderul comments about our stay at the Fairfield Inn- Portland/Maine Mall. Rooms were spotlessly clean and we enjoyed two delicious breakfasts. Each and every employee was extremely accomodating. What a wonderful staff. Truly an "Inn" in every sense of the word. Particular accolades to Jay (Asst. Mgr., I believe) and Brad (engineer). Highly recommend!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank Leonard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alisha S, Manager at Fairfield Inn Portland Maine Mall, responded to this review, 24 September 2013
Dear Leonard K, thank you so much for your kind comments concerning your stay at the Fairfield Inn Portland Maine Mall! We are so pleased that you enjoyed our spotlessly clean rooms and breakfast. Thank you for mentioning Jay and Brad, they will be happy to know that they took care of you! Come back and see us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 September 2013

I left my book in my room and the Manager mailed it to my home. Very comfortable bed, clean, wonderful staff who could not be nicer. Do not turn your nose down because it is a Fairfield Inn, it is a secret gem. Highly recommend !

  • Stayed September 2013, travelled on business
    • Value
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Helpful?
1 Thank Ann R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alisha S, Manager at Fairfield Inn Portland Maine Mall, responded to this review, 24 September 2013
Dear Ann R, thank you so much for your kind comments concerning your stay at the Fairfield Inn Portland! We are happy that we found your book and were able to return it to you. Please come back and see us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 September 2013

Stayed here for two nights and found the rooms comfortable - good beds and pillows. What made our stay so enjoyable were the warm and friendly staff. Beverley provided a warm smile and great service and Jay spent some quality time with us advising on places to visit at our next stop which was Boston.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
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Helpful?
1 Thank Car0lAnn58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alisha S, Manager at Fairfield Inn Portland Maine Mall, responded to this review, 24 September 2013
Dear Car01Ann58, thank you so much for your kind comments concerning your stay at the Fairfield Inn Portland Maine Mall! We are so pleased that you found our rooms comfortable and our staff warm and friendly and able to help you out with your travels. Please come back and see us soon!
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Pasadena, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 September 2013

Nice, clean hotel. Beds were very comfortable, room was clean and the staff was wonderful! We arrived late at 10:30 pm and needed a restaurant that was still serving. They had a good recommendation (Sebago) and called us a cab that provides a discount for hotel guests. From the front desk to housekeeping, everyone was very pleasant to deal with. (Jessica in housekeeping was especially accommodating and friendly.) The breakfast included was quite substantial - eggs, sausage, cereals, yogurts, bagels/muffins, & fresh fruit. I would definitely stay at this hotel again!

  • Stayed September 2013, travelled with family
    • Value
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Review collected in partnership with this hotel

Helpful?
1 Thank michelle m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alisha S, Manager at Fairfield Inn Portland Maine Mall, responded to this review, 24 September 2013
Dear michelle m, thank you so much for your kind comments concerning the Fairfield Inn Portland! We are so pleased that you found our rooms clean and comfortable and that we were able to help you out with restaurants when you arrived. We are so happy that Jessica was able to please you and that you enjoyed our hot breakfast. Please come back and see us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, Pennsylvania
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 September 2013

We have stayed at this property twice a year for at least the last five years when visiting our son and his family, most recently in September. We have always been satisfied with the comfort level and location of this motel. The rooms, lobby and dining areas are all attractively decorated and, more importantly, always clean. The entire staff is professonal, friendly and helpfull. There are always enough breakfast choices to satisfy most guests, although the breakfast sandwiches were missing at our last visit. If breakfast is not too crowded, it's enjoyable to have a second cup of coffee, read the free newspapers provided and watch the news on the big screen TV's in the dining area. They also serve a light diner (free), which is usually something like hamburgers, pizza or a pasta dish. There are a few tables outside in the pool area, pleasant to sit out there in warm weather. There is one room to avoid - the room on the first floor next to the breakfast prep room - the noise starts there pretty early. We do prefer first floor rooms to avoid using the small elevator or climbing the stairways. Cost-wise, you could probably spend less but have a lot less enjoyment.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HWSG2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alisha S, Manager at Fairfield Inn Portland Maine Mall, responded to this review, 24 September 2013
Dear HWSG2, thank you so much for your kind comments concerning your stay at the Fairfield Inn Portland Maine Mall! We very much appreciate your repeat business! Our kind and professional staff always aims to please! We are so happy that you enjoyed our hot breakfast and lobby and dining areas. When you return we will certainly ensure that you are on the opposite side of the hotel! Please come back and see us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn Portland Maine Mall

Property: Fairfield Inn Portland Maine Mall
Address: 2 Cummings Rd, Scarborough, ME 04074-8924
Region: United States > Maine > Scarborough
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 13 Hotels in Scarborough
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn Portland Maine Mall 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
Our hotel in South Portland is only two miles from Portlaind International Jetport (PWM) and 1/2 mile from Portland Maine Mall. Guests enjoy comfortable guest rooms, free high speed internet and complimentary hot break buffet during every stay at our South Portland hotel. Between 4:30pm and 7pm daily, join us in the lobby for an evening reception featuring light fare and non-alcholic beverages. We provide a local shuttle within a 5 mile radius and complimentary roundtrip airport transportation from 4am to 11pm. Visit us in the warmer months and enjoy the only heated outdoor pool in the area. ... more   less 
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Also Known As:
Fairfield Inn Portland/ Maine Mall Hotel Scarborough
Fairfield Inn Scarborough
Fairfield Scarborough
Scarborough Fairfield Inn
Fairfield Inn Portland Maine Mall Scarborough

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