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“Disappointed this time”

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BEST WESTERN Merry Manor Inn
Ranked #2 of 12 Hotels in South Portland
Certificate of Excellence
Halifax, NS
Level Contributor
69 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Disappointed this time”
3 of 5 bubbles Reviewed 16 October 2013

Have stayed at this hotel numerous times and had a good experience but this year despite having 4 guests registered and paying158.00 a night we only received 2 breakfast vouchers. They should tell you that when you book.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank jughead9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review, 23 October 2013
We apologize for any error on our part. Our rates are based on 2 adult occupants and any children under the age of 12. This is also how we provide breakfast to our guests. I am not sure of the details of your reservation but apologize for the inconvenience. There is an additional charge of $10.00 for each additional adult. Also, guests who book through certain 3rd party sites do not receive breakfast.
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1,234 reviews from our community

Traveller rating
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    170
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (147)
Date | Rating
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  • French first
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English first
Fresno
Level Contributor
90 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed 15 October 2013

Sept 25 2013, after a long day touring our bus pulled up to the Best Western Merry Manor. Welcome cookies and a friendly staff greeted us. I found my room and opened the door, oh the smell. I went to the front desk and asked for help, sorry the hotel is full, So I went back to the room to see if I could make do, the bed was made and the floor had been vacuumed. So I cleaned the bath, fresh clean towels and all the supplies too. The counters (yes counters the room had 2 sinks one inside the bath one outside)(room did have a frig and microwave) were not wiped down and ring around the tub. No this will not do. So back to the front desk and asked for cleaning supplies or a maid. No on the maid yes on the supplies, so after 2 trips for supplies the room now smelling of cleaners was ok and I had a hot bath plus and good nights sleep. In the morning the hotel had breakfast for our bus in a banquet room. The food was good hot and tasty. Overall not to bad, I like cleaning. The staff made it all ok in the end.
PS would I stay here again, Yes.

  • Stayed September 2013, travelled solo
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fatkoalabear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review, 16 October 2013
I apologize that we did not meet all your expectations. Unfortunately we do not have maid service 24 hours a day but our front desk is always willing to do what they can to make your stay enjoyable. I am glad you enjoyed the All-American breakfast buffet and found the room to be comfortable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 October 2013

Had a really great stay here, we extended our one night to 2 as the national parks were closed. Glad we did as we had a really nejoyable stay. The rooms were clean and comfortable. At breakfast there was a huge choice which no one could complain about as there was something for all. We ate in the restaurant and had drinks at the bar, Dan the person was very friendly and informative. Thanks Dan for making our last night very enjoyable - we hope to come back soon

Room Tip: Could have done with a smaller pillow, other than that a perfect stay
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elliemay13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review, 16 October 2013
Thank you Ellie May for your recent stay to the Best Western Merry Manor. I am so pleased that you found the hotel to your satisfaction and extended your stay with us. Our restaurant, Maine Table offers fresh Maine dishes at dinner and an All American breakfast in the morning. We try to offer a wide variety of items to satisfy everyone's appetite. Thank you for recognizing the great service that Dan provided at the bar. He will be happy to hear that he helped make your stay enjoyable. We hope to see you soon! Thank you for the nice review of the "Very Merry Manor!"
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London, United Kingdom
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 14 October 2013 via mobile

Conveniently situated and easy to find. It's quite close to the interstate, but really not far into Portland itself either. The staff were all very welcoming and friendly. The rooms were clean and comfortable. I would recommend it to anyone. The restaurant across the car park does a really good breakfast too.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheshire_Cat19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review, 16 October 2013
The Best Western Merry Manor is conveniently located. We are just minutes away from Portland which offers many great dining and shopping options. We are also just miles away from the Maine Turnpike and I-295. This makes it easy to take day trips to Boothbay Harbor, Freeport, Kittery, or even North Conway to see the foliage this time of year. Our wonderful staff is always available to provide directions or recommendations for dinner or things to do in the area. One of the things that anyone visiting the area should plan on is a visit to the Portland Headlight that is just a 15 minute drive from the hotel. This lighthouse was commissioned by George Washington and is one of the most photographed lighthouses in the area. We appreciate your recent stay and hope you will come back soon!
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Washington DC, District of Columbia
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 14 October 2013

This hotel is ideally situated for exploring Maine beaches and the city of Portland. The service was good and the room, though it was older, was comfortable. The breakfast was adequate with eggs, bacon and sausage available every day. Overall, a very pleasant experience

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank robandlaura2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review, 16 October 2013
Thank you for your recent stay with us. Our hotel is an older hotel and we are working at renovating the rooms. This winter we will be replacing all the bathrooms to granite. We strive for great customer service and a clean and comfortable hotel room for our guests. Thank you for sharing your review with others and we appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hanksville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 October 2013

I love the comfortable rooms. They are great to my dogs. Have the best service and caring helpful people. They usually can find a room for me. The Hot tub with the waterfall is wonderful after a long day on the road. the indoor/outdoor pool is great especially in the winter with the snow coming down and your in the pool

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Theresa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review, 16 October 2013
Theresa we are so pleased that you and your dogs enjoyed your stay with us. We are a pet-friendly hotel but also have rooms that we have set aside for those guests with severe allergies, with Pergo flooring that helps eliminate any dander from carpets or carpets. We are happy that you had a chance to relax in the hot tub and pool. It is open year-round! We keep the pool at 89 degrees so that our guests can swim outside even when the snow is falling! Thank you for your continued business. We can't wait for your return!
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Fine
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 11 October 2013

The lay out of the hotel was not very good for a handicap person! The food and the prices were not at all to what I was told that it would be. We had a very nice room and all the staff was very friendly and helpful. The chair in the room worked very well and it was very much appreciated.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Eldon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review, 16 October 2013
Thank you Eldon for your recent stay. I apologize that the layout of the hotel did not meet your expectations. We do have handicap rooms that are easily accessible to the front entrance of the hotel, restaurant, and pool area. Anytime you stay with us, let us know if you have any special requests or needs and we are happy to accommodate. We want to make your stay enjoyable and comfortable every time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Merry Manor Inn

Property: BEST WESTERN Merry Manor Inn
Address: 700 Main Street, South Portland, ME 04106
Phone Number:
Region: United States > Maine > South Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in South Portland
#1 Family Hotel in South Portland
#2 Business Hotel in South Portland
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Merry Manor Inn 2.5*
Number of rooms: 151
Official Description (provided by the hotel):
Our heated, outdoor pool will be closed November 1st through the 13th for refinishing. We apologize for any inconvenience. ... more   less 
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Also Known As:
Best Western Merry Manor Hotel South Portland
Best Western South Portland
South Portland Best Western

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