I was planning my family shopping trip with my sister and my 70 year old Aunt and Mother from Canada to South Portland. I booked room 303 at the Best Western Merry Manor Inn months in advance because room 303 is so unique with its four double beds in one suite which is perfect to accommodate my family. I called the hotel directly a few days ahead to confirm the reservation and I was told that it was cancelled and I should call the central reservation number to find out why. I called the central reservation number to find out what happened and they said to call the Hotel directly. I called the hotel back and was put though to the managers voice mail...and I called back again and was put on hold. In the meantime this is not a 1-800 number and I'm paying long distance charges from Canada for all the calls. The bottom line was the reservation was cancelled by the hotel because when the ran my credit card several months after the reservation was made it was declined. The card was declined because they misspelled my last name. However, no one bothered to call and get correct info, a new credit card number or to let me know that the reservation was cancelled. I was treated very poorly and blamed for the problem because my credit card was declined...I ended up making a reservation and the Holiday Inn Express in South Portland. There was no resolution to the problem.
- Official Description (provided by the hotel):
- Our heated, outdoor pool will be closed November 1st through the 13th for refinishing. We apologize for any inconvenience. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Merry Manor Hotel South Portland
- Best Western South Portland
- South Portland Best Western