I stayed at the hotel 6/25-6/29. When I arrived at the hotel at 2:00 a.m. (about 15-20 minute drive from the airport) 6/26, I was given a choice of 2 rooms (I had placed my reservations more than 1 month earlier), one was Room 245, and the other was a handicap accessible room. I chose room 245. BIG mistake. The hotel is located next to I-205 and Room 245 was located in the part of the hotel closest to the interstate. When I opened the door to the room, the old joke "The room was so small I had to go outside to change my mind!" certainly applied here. This room appeared to be an afterthought. The queen-size bed took up almost all of the available space. A small coat rack was located on a wall next to the bed (no closet or alcove), the combination dresser/TV stand was badly scratched and falling apart (the drawers were stuck and ill -fitting) and was located at the foot of the bed. You almost had to turn sideways to get between the bed and the TV stand. TV had no sound and there was no response to the remote, and the one chair (no table) in the room completely blocked access to the nightstand where the phone and radio were located.
The AC unit cover was cracked and falling apart, there was wood chips all over the floor, (the hotel is in the middle of laying new carpet throughout the hallways and stairwells, thus the debris in the room).
Being next to the interstate - there was constant noise from outside - very little noise baffling if any).
In the bathroom, the vent fan cover was off and missing, exposing a dirty/dusty fan, and they installed a wet-bar type sink with no stopper to plug the drain. Not exactly the hotel's "best foot forward".
In the morning I went downstairs to the front desk to advise them of the conditions I found requested another room. The desk clerk's response was "Did you call maintenance?" I advised him these were conditions the maids should have reported and again requested another room. The Clerk then suggested I could go ahead and check out and find another room elsewhere. It became apparent to me the clerk had no idea regarding the conditions of his room, nor did he seem concerned about my situation.
During our conversation the day manager was nearby and acknowledged my dissatisfaction and offered to find me another room. Within about 30 minutes I was offered another Room (#215), which had much more room and contained a King bed. After inspecting the room I thanked the manager (she was most accommodating).
The furniture in Room 215, though clean and functional, was showing years of wear and tare and looked like was thrown together out of leftover pieces from other rooms.
The guest laundry is located in hotel's workout room. 1 washer and 1 dryer serves all guests. You need your room key to access the workout area to get to the washer/dryer.
It should be noted that this hotel appears to be undergoing renovations. Stated earlier, new carpet was being installed in all the hallways and stairwells, refrigerators and microwaves were being replaced (new shipments were coming in every morning).
The hotel's wi-fi, though free, was rudimentary and had several week areas. Room 215 was located halfway down the hall from the front of the hotel and the signal was week to mediocre and was often lost. The signal itself cuts off as soon as you walk outside.
It should also be noted this hotel received AAA's Diamond Award for 2014 - an award I question given the condition of the rooms and the general attitude of the desk staff.
I give this hotel a year before I'd consider returning.
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- Also Known As:
- Days Inn South Portland Hotel South Portland
- South Portland Days Inn