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“Nice hotel; great people”

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DoubleTree by Hilton Hotel Portland
Ranked #3 of 12 Hotels in South Portland
Sugar Land, Texas, United States
Level Contributor
52 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Nice hotel; great people”
Reviewed 16 July 2012

We stopped at this great hotel for one night on a trip from Boston to Freeport, ME. While it's not the newest hotel in the chain, the rooms were comfy and the staff was great. Special kudos to Roland in the Executive Lounge who went out of his way to recommend restaurants, give directions and share his insights about the area. The two ladies who were there the next morning for breakfast were equally helpful. Gave us a great first impression of Maine.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beverly F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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893 reviews from our community

Traveller rating
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    285
    178
    83
    41
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 July 2012

This has to be one of the worst stays I have ever experienced in the Portland area. Check in was horrific the girl at the desk did the bare minimum. No friendly chitchat basically took my credit card and through the keys at me. We proceeded up to the room and opened the door to a thrown together room. The beds were made poorly, there was hair all over the bathroom floor, and one of the windows had a crack in it. Not very safe in my book that one of your floor to ceiling windows has a crack in it. Thank goodness I wasn't traveling with my three year old son. Anyways to sum up this rant, you can clearly see that I was very dissatisfied with my stay. Extremely poor service all around.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KRL0113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 July 2012

We stayed for 2 nights. The bed was comfortable and the shower was great! The only problem we had was with the water glasses in the room. One was dirty and had not been replaced when the room was cleaned prior to our arrival. We put the "refresh" lid on it to receive a new one the next day but that didn't happen.
We did enjoy the warm cookies at check-in. The staff was very accommodating. Our room was quiet and we were able to relax after our "touristy" activities. I would definitely recommend this hotel to others!

Room Tip: Our room was in the west tower which was great--it was quieter than those in the main tower (which a...
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NLBor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madison, wiscosnin
Level Contributor
153 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 3 July 2012

Stayed one night before our flight home. Staff was super accommodating. Stayed on the concierge floor. Room was at Doubletree's standard and very clean. Internet fast. Location was convenient to restaurants, the airport and expressways.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 35islandgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
73 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 30 June 2012 via mobile

Ce to Portland on a quick work trip to the Maine Mall. The hotel was good, but the location was just okay. For my work it was perfect, but if coming to Portland on vacation, I would stay closer into town. There is a complimentary shuttle to and from the airport, though! And a warm cookie!!!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grifftx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NH
Level Contributor
357 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 421 helpful votes
Reviewed 27 June 2012

Location - location is directly in front of Maine Mall. Its conveneient to the highway and restaurants.

Rooms - rooms were a bit small, bathrooms were in need of a little help. The a/c was great. The bed was comfy. The room service was solid.

Pool - good size, the setup is strange, right in front of the bar!!! Right. The towels ran low. The jacuzzi was warm. The pool was a bit cool.

Restaurant - the server was sloppy, the food setup was weird where the buffet was made to order (what)? The food was not hilton quality, bread hard, hot food sat for a while, pancakes a little hard too. Better of going somewhere else unless its free.

Bar - bar is cool. Bartender was very cool. She has been working there a long time. Good drinks.

Overall good value if you pay $100 a night otherwise your overpaying. The hotel is dated, you cant get Marriot rates if you dont update every 10 years.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank snmurphy07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Maine
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 June 2012

we just stayed three nights at this hotel. We booked two rooms. They charged us an extra 10.00$ a night for a small fridge for each room....an extra $60.00! I lost most of the food I put in it, because it froze it. Hilton advertises a fridge in every room. NOT HERE! I also have never had to call in my fifty one years front desk twice to complain. I called the first time because when they cleaned the room, they did not leave more coffee, shampoo, soap, toilet paper, or new clean glasses, and did not take out the garbage. I had pre cleaned so this as not much of a chore. After I called and complained, they brought an armload of towels, one small shampoo (we booked the rooms for four guest each), no toilet paper (we ran out) and still did not leave a refill for the coffee machine, or clean glasses and left dirty pizza boxes which I placed right beside the garbage can. I had to call back for toilet paper, and they did bring a coffee refill and toilet paper, but STILL did not take out the pizza boxes, or leave clean glasses. I gave up. They ran out of cookies on check in, which is no big deal, but they advertise it. You also had to pay for what they called the continental breakfast. A pot of coffee was $8.00! Not very impressed and will not advise friends to stay there. nancy rovito....lovesapenguin@yahoo.com

Room Tip: plan on paying for your "continental breakfast", and room fridge. be careful what you put...
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nancy r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Portland

Property: DoubleTree by Hilton Hotel Portland
Address: 363 Maine Mall Rd, South Portland, ME 04106-3214
Phone Number:
Region: United States > Maine > South Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in South Portland
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Portland 3.5*
Number of rooms: 219
Official Description (provided by the hotel):
The newly renovated DoubleTree by Hilton® Portland Maine is ideally located just minutes from Portland's International Jetport, historic downtown Portland, and situated right next door to Maine's largest mall, The Maine Mall. Make yourself comfortable in our newly renovated guestrooms with thoughtful amenities including Sweet Dreams Beds, complimentary high-speed internet, and ergonomic workstations. Enjoy a dip in our refreshing indoor heated pool or get a great work out in our Fitness Room featuring Precor® exercise equipment. Stop by the Blue Wave Grille to enjoy a savory meal for breakfast, lunch, or dinner. Unwind after a long day at our bar and lounge. Also, offering 10 versatile meeting spaces, on site catering, AV rental, and a devoted team, the DoubleTree by Hilton Portland Maine is the ideal space for your business meeting or event. We look forward to welcoming you to our property with our signature warm chocolate chip cookie upon arrival. ... more   less 
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Also Known As:
Wyndham South Portland
South Portland Wyndham

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