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“Memorial day weekend 2014 at Double Tree by Hilton Hotel”

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DoubleTree by Hilton Portland, Me
Ranked #3 of 13 Hotels in South Portland
Certificate of Excellence
Reviewed 28 May 2014

I stayed at this hotel while attending Toastmasters District 45 conference. The room was very comfortable. I wish there was a radio by the bed. There was just an alarm clock. Only one sore point about the room.. a street light shined straight into the window and currents didn't block the light. They should put up heavy curtains that cover the entire window, not just the sides. I loved the free wifi! Hotel food was good though not extraordinary. The Maine Mall is right next door.. literally across the street!

  • Stayed: May 2014, travelled solo
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Review collected in partnership with DoubleTree by Hilton
Thank DavidM1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick S, Manager at DoubleTree by Hilton Portland, Me, responded to this reviewResponded 3 June 2014

Thank you for staying with us during the Toastmasters convention this year. We truly enjoyed having your group with us, and hope to see you again someday soon. I'll be sure to pass along your feedback regarding our guestrooms to our owner. We are always looking for ways to improve our guest experience!

Warmest Regards,

Nick Shumate
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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713 - 719 of 1,024 reviews

Reviewed 27 May 2014

I stayed one night to catch an early morning flight. Front desk was hospitable and informative, and the free cookie was nice. Room was clean and well laid out (pie shaped since the building was round). Food at the grill was very good. Be sure to tell front desk if you need the shuttle service early in the AM.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Walter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick S, Manager at DoubleTree by Hilton Portland, Me, responded to this reviewResponded 3 June 2014

Thank you for sharing your thoughts from the recent visit to our property. I'm happy to hear that you enjoyed the accommodations and the service. That is a nice tip regarding our van service in the morning. From the hours of 5am-7am the van is pretty well non-stop!

Come see us again soon!

All the best,

Nick Shumate
Rooms Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2014

Everything went well - room was clean and quiet. Service was very good. Location was great. The bar in the lobby was a great place to meet others at the conference, and the wait staff was very friendly.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank PhyaRI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick S, Manager at DoubleTree by Hilton Portland, Me, responded to this reviewResponded 27 May 2014

Thank you for taking the time to share your thoughts on your trip to our property. I'm very happy to hear that overall you had an enjoyable visit. I will be sure to pass along your feedback regarding our service and cleanliness to the rest of our team. Hopefully we will see you again someday soon!

Warmest Regards,

Nick Shumate
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2014

Hotel & rooms were great. Restaurant service was slow. Food was very good. I think that, with the two conventions going on at the same time, that the restaurant was not staffed properly to handle the demand. Other than that, it was a great experience. Would recommend the DoubleTree.

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Earl R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick S, Manager at DoubleTree by Hilton Portland, Me, responded to this reviewResponded 27 May 2014

Thank you for staying with us during the HUZZAH convention. We have had your group here for a few years now, and it is always nice to have you! I have passed along your feedback regarding our restaurant staffing to our Food and Beverage Manager. I know he will be sure to make this better for next year’s convention!

All the best,

Nick Shumate
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2014

Hotel and hotel staff are excellent, restaurant and dining staff quite a bit less so. They were slow and inattentive. Food is average at best. I think they were running short-staffed the weekend I was there, but that is inexcusable since I was there attending a convention which you would think the restaurant would have up-staffed for. The location isn't exactly scenic, but it is very close to a lot of shopping and dining, and the airport of course. Easy access off the highway and to downtown Portland.

  • Stayed: May 2014, travelled solo
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Review collected in partnership with DoubleTree by Hilton
Thank Adrian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick S, Manager at DoubleTree by Hilton Portland, Me, responded to this reviewResponded 24 May 2014

Thank you for evaluating our property, letting us know what went well and what could have gone better. It is our goal to make sure each and every guest experience is a positive one, whether the guest is using our dining facilities or just enjoying a relaxing stay at our property.

With that said, I truly apologize for the experience that you had at our restaurant. I will be sure to pass along feedback to our Food and Beverage team. I assure you that they will take your feedback and use it as a tool to get better.

Thank you again for staying with us. Please think of us again the next time that you are in the Portland area!

Warmest Regards,

Nick Shumate

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Reviewed 22 May 2014

All the staff is very friendly and helpful. Hotel itself is well kept and very clean. The food was very good - it was a buffet for 40+ people and the presentation was very good too. They really do need to get a better selection of draft beer in the bar.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Paula C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick S, Manager at DoubleTree by Hilton Portland, Me, responded to this reviewResponded 24 May 2014

I appreciate you taking the time to evaluate our property from your recent visit. I'm happy to hear that overall you felt the accommodations and service went well! I will also share your feedback with our Food and Beverage Manager regarding the draft beer selections. Those are always easy fixes! Please come see us again!

Warmest Regards,

Nick Shumate
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2014

The hotel is rather dated but the room was nice and clean and the bed very comfortable. The parking lot is a disaster! They are under construction and driving thru the parking lot was like a roller coaster. There are many nearby restaurants and the mall is across the street.

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Debi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick S, Manager at DoubleTree by Hilton Portland, Me, responded to this reviewResponded 24 May 2014

Thank you for choosing our property during your trip to Portland, Maine. I appreciate you letting us know what went well, and more importantly what we can improve on.

I would like to apologize for our parking lot construction. I know what a burden this can be on our guests, and I can assure you that the construction is in the final stages!

Thank you again for staying with us. I look forward to seeing you again someday soon!

All the best,

Nick Shumate
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Portland, Me

Address: 363 Maine Mall Rd, South Portland, ME 04106-3214
Phone Number:
Region: United States > Maine > South Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in South Portland
Price Range: £69 - £173 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Portland, Me 3.5*
Number of rooms: 220
Official Description (provided by the hotel):
The newly renovated DoubleTree by Hilton® Portland Maine is ideally located just minutes from Portland's International Jetport, historic downtown Portland, and situated right next door to Maine's largest mall, The Maine Mall. Make yourself comfortable in our newly renovated guestrooms with thoughtful amenities including Sweet Dreams Beds, complimentary high-speed internet, and ergonomic workstations. Enjoy a dip in our refreshing indoor heated pool or get a great work out in our Fitness Room featuring Precor® exercise equipment. Stop by the Blue Wave Grille to enjoy a savory meal for breakfast, lunch, or dinner. Unwind after a long day at our bar and lounge. Also, offering 10 versatile meeting spaces, on site catering, AV rental, and a devoted team, the DoubleTree by Hilton Portland Maine is the ideal space for your business meeting or event. We look forward to welcoming you to our property with our signature warm chocolate chip cookie upon arrival. ... more   less 
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Also Known As:
Wyndham South Portland
South Portland Wyndham

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