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“Our stay at Doubletree”

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DoubleTree by Hilton Hotel Portland
Ranked #3 of 12 Hotels in South Portland
Fort Myers, United States
1 review
“Our stay at Doubletree”
Reviewed 16 June 2014

The room was very clean, the service was excellent, the staff was friendly. I love the warm cookies they give each night. It was a great location with the mall across the street, a movie theater and numerous restaurants to choose to eat from.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Wendy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review, 18 June 2014
It is very nice to hear that you enjoyed your recent stay at our hotel! Thank you for taking the time to share your feedback, I'll be sure to let the staff know what you said! Please think of us again the next time you are in the Portland area.

Warmest Regards,

Nick Shumate
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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918 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Granite Falls, Washington
Level Contributor
66 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 June 2014

Had a great experience staying at this hotel. The rooms are spacious and well appointed. The beds are extremely comfortable. The property is located directly across the street from the Maine Mall where there are plenty of restaurants. There is a Starbucks across the parking lot from the hotel.

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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank TracyWfromWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review, 14 June 2014
Thank you for taking the time to share your thoughts from your recent trip to our property. It is very nice to hear that you had a pleasant stay with us! It is also nice to hear that our guests are already enjoying the convenient location of the new Starbucks! Think of us again the next time you are in the area.

Warm Regards,

Nick Shumate
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 6 June 2014

And they truly mean it. I have stayed at 2 other hotels in the area that claim they are pet friendly. One really wasn't friendly at all. the other just wasn't very clean. This hotel while it needs updating in the rooms, the lobby and restaurant area are nice. It's located right across from the Mall. There are many restaurants within walking distance although they are all chain restaurants. there is a local brew pub about a mile south of the hotel. The staff was extremely friendly. I would recommend this hotel.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mainely K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review, 7 June 2014
Thank you for evaluating our property from your recent stay at The DoubleTree Portland, Maine. It's so nice to hear that you had an enjoyable experience, and yes we are truly pet friendly!

As you noticed our hotel has been undergoing a lot of exterior renovations. I wanted to let you know that ownership has future plans to the rooms as well. These will include our bathrooms, and updating the rooms in general.

With that said, I hope you choose us again the next time you are in the Portland area.

All the best,

Nick Shumate
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Rapids, Michigan
Level Contributor
267 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 6 June 2014

We spent one night here recently and had an OK experience: the staff was very friendly, the room nice and the location quiet; although it overlooks the interstate we heard no noise whatsoever -- of course we were on the backside so that might have made a difference.

The pool was small but OK, and while the breakfast was mediocre the in-house cafe is a Starbucks and opens at 6am.

Parking was convenient and chain food handy: Chipotle and Starbucks next door and a Panera two blocks away. For more interesting food options you have to go downtown

Of course the mall is across the street.

One final observation: although a shuttle would have been nice, it's a quick and easy 10 minute drive into downtown Portland. And getting onto I-295 or I-95 is a breeze so that's something to consider.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank Paris-Cemeteries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review, 7 June 2014
Thank you for taking the time to let us know about your recent experience at our property. While it sounds like your stay was a pleasant one, it also sounds like you wish the experience had gone better.

Our location near the Maine Mall and all of the shops and restaurants is terrific for those who don't want to deal with being downtown, but are only a few minutes away! Yes a lot of the restaurants nearby are chains, but guests can also enjoy breakfast, lunch or dinner at our restaurant the Blue Wave Grill.

Thank you again for choosing our property. I do hope you think of us again in the near future!

Warmest Regards,

Nick Shumate
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterford, Connecticut
Level Contributor
69 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 5 June 2014

Friendly Staff. Good amenities (bar, swimming pool, gym, wifi). The rooms were standard, but lacked what you would expect from a Hilton Hotel chain. The tubs were small with standard shower heads. There was no fridge in room and ice was only on odd floors. We were placed by the elevator and had a noisy party in the room beside ours. It was a week day, but that staff said that they could not get us another room unless we wanted to down grade to double beds (no thanks). The walls are very thin and sound carries. Don't do anything you don't want your neighbor to hear. The rooms were clean and in good repair.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Meghan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review, 6 June 2014
I want to thank you for taking the time to share your feedback about our property, It's nice to hear that you had good service and you bring up some very valid points on things that we can improve on,

There are future plans to our bathrooms, which will update the look, feel and even possibly the size of them. We also do have rooms that have microwaves and refrigerators in them, but they may have been sold out the night that you were here.

I truly appreciate the feedback that you have shared, and I will be passing it along to our management team. The next time you are in the Portland area, I hope that you think of us again!

All the best,

Nick Shumate
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cranston, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 June 2014

The hotel is very beautiful and the room was clean and comfortable. I would not recommend the room service but the bar downstairs was great. They had a limited menu but the food was very good. It is in a very good location with alot of businesses around.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michelle O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review, 6 June 2014
Thank you for choosing our property during your trip to Portland, Maine. It's always nice to hear what went well and just as importantly what we can improve on. I will share your feedback regarding our room service with our Food and Beverage Manager. The next time you visit us, I do hope that you will have a better experience with it!

Thank you again for sharing your thoughts about our hotel.

Warm Regards,

Nick Shumate
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
brockton, United States
1 review
Reviewed 4 June 2014

stayed 5 days for a business trip. Staff were exceptional, food was good but limited, room was nice and i slept like a baby. The location was convenient, everything i needed with close by. Had a chance to check out old port, the hotel staff gave me some great recommendations! I would stay here again.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review, 6 June 2014
Thank you for taking the time to evaluate our property from your recent stay. I'm happy to hear that you had the chance to see what Portland has to offer! I will be sure to pass along your nice feedback to our staff as well. The next time you are in the area, please think of us.

Warmest Regards,

Nick Shumate
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Portland

Property: DoubleTree by Hilton Hotel Portland
Address: 363 Maine Mall Rd, South Portland, ME 04106-3214
Phone Number:
Region: United States > Maine > South Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in South Portland
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Portland 3.5*
Number of rooms: 219
Official Description (provided by the hotel):
The newly renovated DoubleTree by Hilton® Portland Maine is ideally located just minutes from Portland's International Jetport, historic downtown Portland, and situated right next door to Maine's largest mall, The Maine Mall. Make yourself comfortable in our newly renovated guestrooms with thoughtful amenities including Sweet Dreams Beds, complimentary high-speed internet, and ergonomic workstations. Enjoy a dip in our refreshing indoor heated pool or get a great work out in our Fitness Room featuring Precor® exercise equipment. Stop by the Blue Wave Grille to enjoy a savory meal for breakfast, lunch, or dinner. Unwind after a long day at our bar and lounge. Also, offering 10 versatile meeting spaces, on site catering, AV rental, and a devoted team, the DoubleTree by Hilton Portland Maine is the ideal space for your business meeting or event. We look forward to welcoming you to our property with our signature warm chocolate chip cookie upon arrival. ... more   less 
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Also Known As:
Wyndham South Portland
South Portland Wyndham

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