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“Doubletree, Doubleprice” 2 of 5 bubbles
Review of DoubleTree by Hilton Hotel Portland

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DoubleTree by Hilton Hotel Portland
Ranked #3 of 12 Hotels in South Portland
Keene, New Hampshire
Level Contributor
166 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Doubletree, Doubleprice”
2 of 5 bubbles Reviewed 8 July 2014

Before even arriving, I received a torrent of abuse from SWMBO because of the price for the two rooms -- twice what any of the other hotels on the same strip were charging, but it was too late to cancel. Yes, they gave us warm cookies. We were told by the desk girl that to get adjoining rooms we would be in the West tower. Found after the lengthy walk that the rooms were nearby but not adjoining. Rooms feature a motion-detector in the thermostat, not sure how it is triggered but it took quite a while to get the kids' room down to habitable level.
Our room featured torn wallpaper, with some crayon illustrations; hairs of at least three different people in the bathtub, mildew in the corner of the shower tiles. Also despite being (now) a non-smoking property there was a faint smell of stale smoke in the room.
Greatest irony: having a $50 charge for incidentals for each room put on my credit card, only to find that the only possible "incidental" charge would be the $3.50 for the solitary Poland Spring bottle of water.
There is a bar between the towers but it was never open. No food service apparently available (but there was a fellow in an office with signage indicating that he was director of food services; maybe his salary explains the rack rate?).
Bottom line: don't let brand affinity steer you into this place unless you are desperate for a room near the airport.

  • Stayed July 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank LDWG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review, 9 July 2014
I'd like to start by offering my sincere apologies for the experience that you had at our property. I certainly will make sure to share your feedback with the management team, especially those related to our guest room, to see if we can improve upon our product. We have an owner committed to improving the hotel!

With that said, I would also like to share a few things. You indicated that our property had rates twice the amount of any other hotel in the area. I'll assure you that our property does daily rate checks with the competition and we are ALWAYS competitively priced with our competition. We have to compare our property with others that include the same amenities, services etc.

I'd also like to add that our restaurant is open 7 days a week for breakfast, lunch and dinner. Monday through Saturday the restaurant opens at 6am and the bar area doesn't close until 11pm. On Sunday's the only difference is that our bar closes at 10pm.

Lastly, while it is standard for properties to take credit cards for incidentals, I can truly understand your frustrations if you were not told what incidentals there could be. You could have gone to our restaurant or bar and charged to your room. You could have had room service and done the same, or gone to our gift shop as well. There are many other add on possibilities to your guest room where a credit card is required, so it certainly is much more than I bottle of water!

I thank you again for staying with our property. Hopefully with sharing some of this feedback, you will make the choice to give us another chance.

Warmest Regards,

Nick Shumate
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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888 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (99)
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English first
White Plains, New York
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

We were driving to Bar Harbor from New York and decided to stay overnight in Portland. Very nice and clean room with a decent size fridge. We drove to downtown Portland and took a Casco Bay boat tour. Had a delicious dinner at The Street restaurant and back to the hotel. Had omelette for breakfast at the the hotel and was very very good. Ingredients are fresh. Highly recommend.

Room Tip: Stay in the Honor floor.
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ProArtWork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review, 8 July 2014
Thank you for staying with us during your trip from New York to Bar Harbor. Certainly not a short drive, so I'm glad you made a pit stop and stayed with us! I'll certainly share your feedback with our management team, especially with food and beverage!

Come and visit us again someday soon! Whether here for 1 night or a week, this area has plenty to offer!

All the best,

Nick Shumate
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 7 July 2014

The staff at DoubleTree in Portland are the nicest & friendliest staff you could ask for. They are courteous & respectful at all times. They truly make a difference when you stay at this hotel. I would recommend staying here to anyone looking for a friendly & helpful staff who know how to make a difference when you are in Portland, Maine

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 248bernadetter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review, 8 July 2014
Thank you for taking the time to share your feedback regarding our staff. I will certainly share your kind feedback with everyone on our management team. I hope you decide to think of us again the next time you are in the Portland area.

Best Regards,

Nick Shumate
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Presque Isle, ME, United States
1 review
5 of 5 bubbles Reviewed 7 July 2014

Stay was excellent and met our expectations. Close to the shopping venues we expected to visit during our stay. Room clean and fresh, very inviting. Room furnishings were outstanding. Staff were friendly and helpful.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Larry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review, 8 July 2014
Thank you for sharing your thoughts from your visit this past weekend. It is nice to hear that you enjoyed our location as well as our service and amenities. I hope you decide to think of us again the next time you are in the area.

Warm Regards,

Nick Shumate
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toms River, New Jersey
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 4 July 2014 via mobile

Stayed here as a stopover before traveling farther north. The hotel is in a great location right off 95 with lots of restaurants nearby & a Starbucks steps away. The staff was very courteous & the room was comfortable & clean. Would stay here again.

Stayed June 2014
Helpful?
Thank JMC062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review, 8 July 2014
Thank you for choosing our hotel during your stop in Portland, Maine. It is truly nice to hear that you enjoyed your visit and you will be back to see us again! Please feel free to reach out to me directly if there is anything that you need during your next stay!

All the best,

Nick Shumate
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, ME, United States
1 review
3 of 5 bubbles Reviewed 4 July 2014

My husband and I stayed 2 nights at the hotel. We were disappointed that it didn't come with a complimentary breakfast, at least a continental breakfast. The coffee machine in the room was substandard. The air conditioner was very loud and there were children in the next room who screamed and carried on for hours. No refrigerator unless we wanted to pay an extra fee of $10. A bottle of water left in the room was overpriced at $3.50. The bar and grill off the lobby was overpriced.

  • Stayed July 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Eileen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review, 8 July 2014
Thank you for choosing to stay with our hotel while you were in the Portland area. While I'm sorry to hear that our hotel wasn't 100% to your liking, I appreciate you sharing the feedback with us, so I know what to share with our management team.

I'd like to mention that while our hotel doesn't come with a complimentary breakfast, we do have a lot of other complimentary things. These include free WIFI, parking, pool and fitness center access. There are also other complimentary items for those guests who are our loyal Hilton HHonors members!

For future reference we do have rooms that include a refrigerator and microwave. These rooms book quickly, so certainly mention this during the next visit!

Thank you again for staying with us. Please come see us again soon!

Best Regards,

Nick Shumate
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 2 July 2014 via mobile

Start with the good. Beds wonderful. Front desk for the most part good. Breakfast was good The rest is frustrating. Housekeeping is horrible they refused to take our room service tray and our dirty glasses and leave us a fresh bag for our ice, also we only got one cup for coffee in the morning. We talked to the front desk twice about it. Third day it happened it was a joke. We piled 6 glasses on our breakfast tray. I could go on but won't, the housekeeping crew needs Help!

Stayed June 2014, travelled with family
Helpful?
Thank Pam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review, 8 July 2014
I'd like to first thank you for taking the time to share your feedback with us. I truly apologize for the lack of housekeeping that you received during your stay, and I would like to make sure that I address this with our housekeeping management team. Please reach out to me when you get some time, I'm hoping to get some more information from you (room number, dates of stay etc.).

I thank you again for choosing to stay with our property. I look forward to hearing from you soon.

Warmest Regards,

Nick Shumate
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Portland

Property: DoubleTree by Hilton Hotel Portland
Address: 363 Maine Mall Road, South Portland, ME 04106
Phone Number:
Region: United States > Maine > South Portland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in South Portland
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Portland 3.5*
Number of rooms: 219
Official Description (provided by the hotel):
The newly renovated DoubleTree by Hilton® Portland Maine is ideally located just minutes from Portland's International Jetport, historic downtown Portland, and situated right next door to Maine's largest mall, The Maine Mall. Make yourself comfortable in our newly renovated guestrooms with thoughtful amenities including Sweet Dreams Beds, complimentary high-speed internet, and ergonomic workstations. Enjoy a dip in our refreshing indoor heated pool or get a great work out in our Fitness Room featuring Precor® exercise equipment. Stop by the Blue Wave Grille to enjoy a savory meal for breakfast, lunch, or dinner. Unwind after a long day at our bar and lounge. Also, offering 10 versatile meeting spaces, on site catering, AV rental, and a devoted team, the DoubleTree by Hilton Portland Maine is the ideal space for your business meeting or event. We look forward to welcoming you to our property with our signature warm chocolate chip cookie upon arrival. ... more   less 
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Also Known As:
Wyndham South Portland
South Portland Wyndham

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