First let me say, the rating of "Terrible" was assigned by the website and I was unable to choose my own ratings for the areas of cleanliness (4), location (3), rooms (2), service (3), and value (2). I would say it was "Disappointing".
My husband and I are veteran B&B-ers. We have stayed in many different inns and homes over the past 25 years and consider ourselves to be very flexible and tolerant. That said, our experience at Harbour Cottage Inn was a disappointment.
As a previous reviewer stated, we were asked for payment of the balance upon arrival. We were staying 5 nights. Our deposit had been carried over from the year before when we had to cancel due to my husband's mother dying. The deposit was non-refundable even in that instance. So, we made plans to come this year.
After looking over the rooms on the website, we called to talk to the owner and reserve the room. He talked me out of the room I wanted and gave us a room that was much to small for a 5-night stay. When we arrived, after inspecting the room we were given (The Yawl) I did ask to be moved to the room I had originally wanted which was next door. It was much larger and had a small sitting room. (It was vacant the evening of our arrival and one other night during our trip.) However, we were told that due to current bookings, another room was not possible.
After our third night in the Inn, we decided it would be best for us to leave a day early. However, when we approached the innkeeper with our request we were told that was not possible as refunds were not made. If he could let our room, he assured us that he would credit our account. We grudgingly decided to stay the fifth night since we had already paid the $175.
During our stay, we had two occasions that the shower water was unacceptable. Once it was cold. We later found out that the hot water heater is turned off every night and it had not been turned back on at the proper time. Another time, it was barely warm enough for a comfortable shower. Additionally, the water in our tub did not drain properly and we were standing in 2-3 inches of water during our showers. Also, the pressure in the sink was so light that my husband found it difficult to shave at the sink and instead, shaved in the shower.
Breakfast should be a very special event at a B&B but like several other reviewers, we were disappointed with this as well. It wasn't terrible, but it seemed to me that they were trying to make the entrees too "fancy" for lack of a better term. A hearty breakfast of simpler foods would've been much more welcome. The chime-ringing for the 8:00 seating time was quite annoying for us. I felt like we couldn't go into the dining room until the bell rang. It reminded me of being called into homeroom in school. Breakfast should be a more leisurely event when on vacation, not a strict call-to-order feeling. If breakfast is served between 8 and 9, then one should be able to come at one's leisure during that time. The problem is their dining room is too small for the number of rooms they have, even with the porch included. Unfortunately during our stay, the weather was bad and sitting on the porch was not an option the two mornings we ate breakfast there.
To their credit, I did enjoy the coffee and tea service which was available 24 hours a day. There was a nice selection of teas, creamers, sugar and honey to suit one's taste, and their coffee was good. I didn't, however, like having to get up from the breakfast table and go into the adjoining room to make my second cup of coffee or tea. I really feel like at breakfast, they should do refills. The space is crowded enough without several people trying to get up and get their own refills.
The furnishings and decor were quite lovely and comfortable. I enjoyed sitting in the lounge area with my coffee and reading a book. They have many interesting items from their travels and a bookcase full of unusual reading materials.
The students they had working there from Macedonia were very nice, pleasant and interesting.
Our saving grace during the trip (which was 5 days of rain), was a local restaurant, Eat-a-Pita. After our second breakfast at the Inn, we began having breakfast, lunch and dinner at Eat-a-Pita, which at night is Cafe 2. The food is exceptional, the service delightful, and the wine selection more than adequate. Don't miss patronizing this restaurant if you are in Southwest Harbor.
- Official Description (provided by the hotel):
- Welcome to Harbour Cottage Inn, a premier bed and breakfast providing very private and elegant lodging in the quiet and historic village of Southwest Harbor, Maine. Our beautiful location is steps away from a picturesque working harbor, near Acadia National Park and Bar Harbor, which makes many great adventures possible. The inn is furnished with museum quality art and antiques, and all of our 11 incredible guest rooms and suites offer cozy, comfortable and well-appointed spaces to relax, refresh and renew. Choose from a 1, 2 or 3 bedroom suite offering relaxing accommodations for 1 couple 2 couples or even a family of 6. Unlike most bed and breakfasts, some of these suites have private living areas, decks and kitchens. Imagine starting your day over a lovingly prepared breakfast on the porch, or in the living room by the fireplace. Explore restaurants, shopping, marinas and lobster wharves near our Mount Desert Island lodging. ... more less
- Reservation Options:
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- Also Known As:
- Harbour Cottage Hotel Southwest Harbor
- The Harbour Cottage Inn Southwest Harbor, Maine