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“Horrible Service”
Review of The Upper Deck

The Upper Deck
Cuisines: American, Bar, Seafood, Pub
More restaurant details
Restaurant details
Good for: Groups, Local cuisine, Kids, Bar Scene, View, Child-friendly
Dining options: Lunch, Dinner, Full Bar, Outdoor Seating, Parking Available, Seating, Serves Alcohol, Takeout, Waitstaff
Garfield, Arkansas
Level Contributor
42 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Horrible Service”
Reviewed 10 August 2014

Went to The Upper Deck tonight for dinner after driving all day to get to Bass Harbor. Not the best choice for dinner. Should have gone to Beal's Lobster Pier. The last time we were in this area was in 2000, and thought we'd try something different. Sorry we did! The service was horrendous. The appetizer we ordered never made it to our table, although we were charged for it on the final bill. Waited for what seemed forever for our food. We ordered the lobster dinners, and waited at least half an hour. (I know that lobsters don't take half an hour to boil up, we've done it before, ourselves.) One person in our party ordered the clam chowder, and it came, but she never got a spoon. We kept waiting for the waiter to return to our table so we could tell him to bring a spoon. After at least ten more minutes, my husband finally got up and went inside to ask someone for a spoon. By the time, she got her spoon, the chowder was cold. The food was just so-so, although the roasted corn on the cob was excellent. After the meal, we ordered a couple of pieces of key lime pie to go, and ended up waiting at least another half an hour for our final bill. The view from the deck is spectacular. Too bad the food and the service didn't match the view. We won't return.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank ILCubFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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223 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Level Contributor
17 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Crab club sandwich”
Reviewed 6 August 2014

The view is great. Service...meh, ok. Food was average. Bathroom was super gross! Loud obnoxious people sitting all around and some real schmucks harassing the waitress was not cool. Go ahead and skip it. Even if the view is super tempting.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank csweihe .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Fe, New Mexico
Level Contributor
13 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Good food, great setting”
Reviewed 5 August 2014

On the harbor, great view. Good food. Except the clam chowder was thin, not thick. Everything else was great - the taco salad, fish sandwich excellent.

Visited July 2014
Helpful?
Thank melissa g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United States
1 review
common_n_restaurant_reviews_1bd8 4 helpful votes
“poopha”
Reviewed 4 August 2014

Had reservations table not ready. Two out of ten orders were correct all the others were missing something e.g. chicken taco salad missing chicken, three sides of corn lobster in lobster stuffed mushrooms. Waitstaff rude and didn't care,quality and portions stunk,I would rather have a root canal than go back here.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
4 Thank JG2833
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Titusville
Level Contributor
1,620 reviews
420 restaurant reviews
common_n_restaurant_reviews_1bd8 1,306 helpful votes
“About what I expected”
Reviewed 4 August 2014

We stopped for lunch and had a great table overlooking the harbor. Wine and beer were served quickly although there seemed to be a bit of confusion as to who had out station. There was only three tables being occupied at the time. My wife ordered Cobb salad with lobster and I chose the fried clam dinner. Both were well cooked and very large portions. Server was nice and checked on us twice. I did notice another table had trouble getting service due to station confusion. The views of the harbor make this location worth a stop. Hint: don't go during rush hour and I bet you will get the type of service we enjoyed at 1:30. Hint #2: Pass on dessert and take the next left around the cove to Manset to the Little Farm cookie barn. The lady is very nice and the home made desserts are terrific.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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