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“Friendly Service, but Room and Furnishings need Refurbishment”

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Acadia Sunrise Motel
Ranked #1 of 3 Hotels in Trenton
Certificate of Excellence
Northampton, United Kingdom
Level 6 Contributor
102 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Friendly Service, but Room and Furnishings need Refurbishment”
Reviewed 17 October 2013

My wife and I toured New England for the two weeks September 23rd to 7th October 2013 to view the fall foliage. We travelled from Boston up to Bar Harbor, across to the White Mountains, down through Vermont, the Adirondacks and onto the Berkshire Hills. We selected our accommodation and eating places from Trip Adviser Reviews. We have reviewed each of the hotels, motels and bed and breakfast places that we stayed in and also many of the places we ate and drank in along the way. If you would like to view our reviews for the rest of the places on this trip click on my screen name on the left.
We stayed at the Acadia Sunrise Motel at Trenton, just outside the Acadia National Park for two nights. The Motel is within easy reach of the Acadia National Park, which we toured for a day. The Motel is very reasonably priced. The manager Roy is very welcoming and helpful. We had a problem with the rental car and he allowed me to use the office phone to call Alamo as the phone in our room did not work.
Good points:- The Motel is quite cheap, is located near to the Acadia National Park, the manager was friendly and helpful and it appears that there had been some refurbishment to the bathroom. The room and sheets were clean and there was a fridge and microwave supplied. Free Coffee is available from the office.
Negative points:- We had room 23, which despite the numerous notices indicating that it was a Non Smoking Room, the carpets and soft furnishings in the room reeked of smoke and made my wife cough. Roy informed me that the carpets and bedding were old and had probably been there since before it became a non smoking room. The blanket on the bed had cigarette burns in it. Some of the furniture was in need of replacement. (See photos) Despite being near to the National Park the Motel itself is a good 10 minutes drive from any eating places.
Despite the good service, we have given the Acadia Sunrise Motel a low rating because of the problem with the smoke residue and the need to replace the furniture.
We would not stay at this motel again.

Room Tip: Ask for a Non-Smoking Room and check that it does not smell of smoke before unloading your suitcases...
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  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
5 Thank TravellerCymruWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine B, Owner at Acadia Sunrise Motel, responded to this review, 19 July 2014
We would just like to let this customer know that this spring all of the rooms in the building they were staying in, including Room #23, have had new carpets installed, along with additional rooms in our larger building. We have also removed all the old desks that are pictured in their photos and replaced a number of TV's with flat sceens. We have made a great many improvements to the property both in the rooms, like the addition of Keurig coffee makers in the rooms replacing the traditional coffee makers that were previously there, all new linens and beige towels, new queen beds in our upstairs kitchenettes and also outside with additional outside seating, enlarged lawn, perennial garden and a new sign. Not to mention the new roof on the queen building which probably means more to us then to our customers. We have had a busy season making improvements and will continue to do so now that the owner is back on the property full-time. We hope to see you again.
If anyone has any questions about this review or my comments please call the office at the Acadia Sunrise Motel and I will be happy to discuss any concerns.
Katherine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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165 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
London, United Kingdom
Level 5 Contributor
64 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 6 October 2013 via mobile

At the time of this review the Sunrise Motel had 4 out of 5 stars. How that is even possible given the horrendous experience we had is beyound me (unless the night manager put us in the worst room in the motel and all the others are excellent, which I doubt).

Let me cut to the chase: the room was filthy. The first thing I did was check the sheets having read other reviews claiming that the sheets were covered in hair. And sure enough, our sheets clearly hadn't been changed (even though the cleaner had made the bed - in other words they just hadn't bothered to replace the old sheets). When I promptly told the night clerk he was very apologetic and came to change the sheets right away. Are you still with me? Because that's the even the worst part. The real horror came when the clerk removed the old sheets to reveal stained brown pillows (I'm not joking - see the photos I uploaded) and a mattress circa 1970. Well no wonder the the pillows and mattress were disgusting, it's because nothing was lined - everything was single layered so no mattress protector, double sheet or pillow protectors. I was so grossed out we should've just left then and there but we didn't (maybe we're suckers for punishment? Or just really stupid?) so to remedy the sheets we put ones over the top that we'd brought ourselves.

To add insult to injury the carpet was stained and faded (again, see the photos), the bed cover and pillows smelt like sweat/grease, and the blanket and stains and holes in it.

By far the worst establishment I have ever stayed in.

  • Stayed October 2013
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
4 Thank Punchy_but_accurate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine B, Owner at Acadia Sunrise Motel, responded to this review, 19 July 2014
I am sorry to hear this customer had a bad experience. I cannot comment on the room he is referring to or the conditions as I didn't see the room or receive the complaint until seeing it on Trip Advisor.
I can say that we no longer have old carpets like the ones shown nor do we have any white bedding as shown in the photos. We do however have fitted mattress covers on all of our beds so I am not sure why his did not have one. We also have always used pillow protectors so I am not sure why his had none. We have gone through all our bedding and blankets to be sure that nothing has holes or stains and I'm sorry they came across one in poor condition.
We do our best to please all our guests and we hope to have another opportunity to show this guest that his experience was unusual.
If anyone has any questions about this review or my comments please call me at the Acadia Sunrise Motel and I will be happy to discuss this with you.
Katherine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
canada
Level 3 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 17 September 2013

We booked this motel 3 days prior to our arrival, priced right, pet friendly an added bonus as we like to travel with our 4 legged kid. Another couple were meeting us a day later. We arrived late Friday afternoon and were quickly checked into our room. The room was clean, large with a well equipped small kitchenette. There is also a BBQ at the back area for guests to use, which we did, we had a lovely BBQ for 4 on Sunday. The Airport was an added surprise as we all love to Plane watch, we enjoyed the Air Traffic during our down times. Toured the Bar Harbor area by day and relaxed at the Motel by night…we had a great weekend, thanks to the staff at Acadia Sunrise!!! We will return…...

Room Tip: Kitchen units on the Back of the Motel are great, views of the Mountains and the Airport.
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  • Stayed September 2013, travelled with friends
    • Value
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Helpful?
2 Thank sunlovingcdn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belchertown, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 September 2013

We flew in last minute for the weekend and the Motel staff was very understanding of our weather constraints. Making our reservation flexible was very appealing. The Motel room had everything that we needed for a night or two: bed, plenty of extra blankets and pillows, mini-fridge, microwave, in room coffee maker, A/C and heaters. The room was clean. There was ample storage for our luggage and snacks. The bathroom had storage, hair dryer, extra towels and the best yet: HOT showers. No lack of hot water or water pressure.

I noticed a great pirate ship jungle gym in the back yard for my kids to explore when they come with us next time. There was also a great view of the airport and Cadillac Mountain from there.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank LisaJafra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hillsboro, Oregon
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 September 2013

Stayed here for one night during the Labor day weekend,2013.Room was ok but the bedspreads were not clean.The towels in the bathroom were hanging from the rod instead of its place in the towel holder and they had stains on them. Probably they were not cleaned after the previous guest vacated. When we informed the person incharge about the stains, he replied "They are not unclean, they are just stained". Ha ha!! The coffee machine looked horrible,as though it was cleaned ages ago! Beware while using the hot water, its extremely hot.The taps and the door handles work in the opposite way, so make sure you don't stand under the hot shower, turning the knob in opposite side. Also, the water in the flush tank gets filled slowly, so you might have to wait a bit longer to flush the toilet. Wifi was decent, no complaints about that.

Room Tip: Rooms in the front are very close to the road and are a bit noisy.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Varshnya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 September 2013 via mobile

We visited after Labor Day without a reservation. The room we were going to rent wasn't available for the length of our stay, but were offered a larger unreserved room for the same price. Great deal! Nice large room with two double beds, clean and convenient to the Harbor and Acadia. Wonderful service. I have no complaints with this motel. We had a wonderful stay.

  • Stayed September 2013
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank DLP55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterloo
Level 5 Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 3 September 2013

We booked this motel as it was the only place that would allow us to book one night on the long weekend. The park and scenery were nice and the staff was courteous. Unfortunately, that is the only positives. The bed was full of (dog) hair and we had to get new bedding. The toilet leaked and the towels were horrible.

  • Stayed July 2013, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank JackieWaterloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Acadia Sunrise Motel

Property: Acadia Sunrise Motel
Address: Route 3, 952 Bar Harbor Road, Trenton, ME 04605
Region: United States > Maine > DownEast and Acadia Maine > Trenton
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #1 of 3 Hotels in Trenton
Price Range (Based on Average Rates): £
Hotel Class:2 star — Acadia Sunrise Motel 2*
Number of rooms: 23
Official Description (provided by the hotel):
Acadia Sunrise Motel is family-owned and operated right here in Trenton, ME. Since our family purchased it in 2009, we've treated every customer like they were a part of our family. The Acadia Sunrise Motel offers four variteties of rooms. - One queen size bed suitable for one or two guests. - Two double beds and a futon couch for up to six people. - Efficiency rooms on the first floor have two double beds and a fully equipped kitchen for four.- Efficiency rooms on the second floor have two queen sized beds and a fully equipped kitchen for four. We have a furnace heated swimming pool and guest laundry for long staying customers.Our family has been in the motel business for 16 seasons and we like what we do, offering people quality accommodations at very affordable prices. Our customer base spans the entire 16 years we have been running motels with families coming back every year to see us and moving from each motel we have owned to stay with us. For that we are truly thankful. ... more   less 
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Also Known As:
Acadia Sunrise Hotel Trenton
Sunrise Hotel Trenton
Sunrise Motel Trenton
Acadia Sunrise Motel Trenton, Maine

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