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Hampton Inn Waterville
Ranked #1 of 6 Hotels in Waterville
Certificate of Excellence
Reviewed 25 August 2014 via mobile

We stayed at the Hampton Inn for college drop off. Clean. Nice and helpful people. Easy location to highway and Colby. I hope they can squeeze us in for Parents Weekend! But booked ahead of time! It's a popular spot.

  • Stayed: August 2014
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Thank co0408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn W, Director of Sales at Hampton Inn Waterville, responded to this reviewResponded 27 August 2014

Dear co0408,
Thank you for being our guest and for taking time to share your experience at the Hampton Inn Waterville with other travelers. We will do our best to squeeze you in for Parents weekend if any cancellations happen. Thank you for mentioning the hotel being clean, nice and helpful people and easy location. Welcome to Waterville and we are excited to be seeing you for the next 4 years. Thank you for being our guest and I am looking forward to seeing you on your next stay in Waterville.
Best Wishes,
Nikki Desjardins-Director of Sales

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Reviews (424)
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265 - 271 of 424 reviews

Reviewed 22 August 2014

We stayed here for one night on the way home from Quebec and while the rooms were average, and the bathroom a little dated the customer service was outstanding. We were treated so well, almost like we were staying at a much more expensive hotel. The breakfast in the morning even adds to the excellent care!

  • Stayed: August 2014, travelled with family
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Thank Amanda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn W, Director of Sales at Hampton Inn Waterville, responded to this reviewResponded 27 August 2014

Dear Amanda L,
Thank you for being our guest and for providing feedback to us. All guest feedback helps us to know what we are doing well and what we need to improve upon. Your comments about the room and bathroom will being average will be undergoing a full facelift. All of the guest rooms and bathrooms will have a full renovation to them this winter. We will have a new Hampton look by end of summer 2015. We are excited for this change. I am so happy to hear that you were treated so well and you found our staff to be amazing. I will be sharing your comments with all management and staff. I thank you again for your sharing of your experience with other travelers and look forward to seeing you on your next stay in Waterville. I think you will love our new rooms.
Best wishes,
Nikki Desjardins-Director Of Sales

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Reviewed 22 August 2014

Clean, nothing complicated about parking, check in, breakfast, etc. Price a Little above the worth of a room, however better than the competition overall. Terrible ATT cell service on the property. Would stay again. Breakfast fresh food good variety. Plenty of staff. Cigarette smokers should have place further from the entrance since the smell is near the entrance affecting the hotel image poorly.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Hampton
Thank BKNYCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn W, Director of Sales at Hampton Inn Waterville, responded to this reviewResponded 27 August 2014

Dear Hborealty,
Thank you for being our guest and taking time to write a review about the Hampton Inn Waterville. We will be undergoing a full room renovation this winter in all guest rooms. Everything in the room will be replaced and changed. I understand the ATT cell service is an issue and I am certainly sorry for that, we have contacted ATT to see if they wanted to provide their guests with better service and unfortunately they have not responded to our request. Some cell coverage with different companies if better than others. I am happy to hear that you would stay again. Thank you for the feedback about the smoking as well, we do have meeting room attendees that That have been instructed that smoking is only permitted 25 feet or better from all the entrances. I do apologize for that happening and I will be making sure that does not happen in the future. Thank again for being our guest and for sharing your experience with other travelers.
Hope to see you on your next stay in Waterville.
Best Wishes,
Nikki Desjardins-Director of Sales

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Reviewed 13 August 2014

Had to be in Waterville for a family thing and stayed at the Hampton nice hotel, little tough paying the rate and not being near a major attraction. The breakfast buffet should stay available a little longer especially on a Sunday. The staff was very friendly.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Hampton
Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn W, Director of Sales at Hampton Inn Waterville, responded to this reviewResponded 15 August 2014

Dear Stephen C,
Thank you for being our guest and choosing the Hampton Inn Waterville. Although tough to believe Waterville is a busy city, especially in the summer months. It does not appear to have any major attractions, although many are hidden. Colby College, Many summer camps, sporting events, weddings and travelers who prefer to stay in Central Maine to be 1 hour away from the major cities and the coast in Maine. I appreciate your feedback on longer breakfast hours on Sunday. Hampton Inn National actually set those hours so all Hampton Inns are uniformed with the same hours. We also serve the same breakfast items in all Hampton Inn’s to provide the consistency throughout our brand. It is through guest feedback that all changes are made at the national level and I will certainly pass this recommendation along to the brand team to be looked at. Thank you for being our guest and I hope to see you on your next stay in Waterville.
Best Wishes,
Nikki Desjardins-Director Of Sales

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Reviewed 10 August 2014

We have stayed here for many occasions and whether it be a sad time such as a funeral or a happy time being a reunion the staff has always been really helpful and friendly. Recently I desperately needed handicap accommodations and they were the most helpful of all the places I have ever stayed in to include an upscale resort. The rooms were always clean and the kitchen are off the lobby is always maintained.

Room Tip: Rooms away from the elevators are quieter.
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  • Stayed: June 2014, travelled with family
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Thank Donna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn W, Director of Sales at Hampton Inn Waterville, responded to this reviewResponded 15 August 2014

Dear Donna H,
Thank you for choosing the Hampton Inn Waterville for all your travel needs. I am sorry you had to stay under such sad circumstances on a few visits and happy to hear you were here for a few pleasant trips as well. I am pleased to hear that my staff have always been helpful and friendly. We are so lucky to have the wonderful staff we have, they work so hard to ensure guest satisfaction and truly make this Hampton Inn stand out. I am happy that we were able to accommodate your needs. We value our guests feedback and I really appreciate the time you took out of your day to share your experiences at this hotel with other travelers.
Thank you for being our guest and I look forward to seeing you on your next trip to Waterville.
Best Wishes,
Nikki Desjardins-Director of Sales

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Reviewed 10 August 2014

After flying into Boston and renting a car for a trip to Maine, we spent the night in Waterville after visiting Kennebunkport. The staff was very friendly, the room clean, and the breakfast was appealing. A very welcome place to stay after a couple of hours of driving in the rain!

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Hampton
Thank Richard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn W, Director of Sales at Hampton Inn Waterville, responded to this reviewResponded 15 August 2014

Dear Richard J,
Thank you for choosing Hampton Inn Waterville and taking time to share your experience with other travelers. I am happy you found the hotel to be inviting, clean place to stay. Thank you for mentioning our very friendly staff and the breakfast being appealing. We appreciate all feedback from our guests to improve where needed and to continue what we do well.
Thank you for being our guest and for taking time to write a review about the Hampton Inn Waterville.
I hope to see you on your next visit to Maine.
Best Wishes,
Nikki Desjardins-Director of Sales

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Reviewed 2 August 2014

Hotel is very clean and staff extremely helpful. Complimentary breakfast was a great way to start the morning. Location was ideal for our trip to checkout colleges for our daughter. Will definitely stay at this hotel for future trips to the area.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Hampton
Thank randyc917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn W, Front Office Manager at Hampton Inn Waterville, responded to this reviewResponded 5 August 2014

Thank you very much for taking the time to review our property. I am glad you enjoyed your stay with us and that you will be staying with us again during future trips to the area. Colby Parents such as yourself make up a large part of our clientelle and we enjoy seeing the same faces for four or more years! I will be passing on your great comments regarding our breakfast and location to our team. Thanks again for being our guest!

Yours in Hosptiality,
Nate Blair
Front Office Manager

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Additional Information about Hampton Inn Waterville

Address: 425 Kennedy Memorial Drive, Waterville, ME 04901-4520 (Formerly Hampton Inn Watervile / Augusta)
Phone Number:
Region: United States > Maine > Waterville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Waterville
Price Range: £87 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Waterville 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Welcome to the Hampton Inn Waterville hotel. From our Waterville, Maine hotel you'll discover a rich history and active outdoor activities throughout the region. Stroll through downtown Waterville, visit the Colby College Museum of Art, or catch a show at the Waterville Opera House. Go boating, fishing, hiking or biking at Belgrade Lakes, or play a round of golf at Belgrade Lakes Golf Course. The shopping and history found in Maine's capital city, Augusta, is only 20 minutes away. Stay in touch with friends, family and the office with free high-speed internet access in all guest rooms and throughout the hotel. Wake up each morning to a complimentary hot breakfast buffet or grab an On the Run Breakfast Bag to eat on the go. Help yourself to tea, coffee or hot chocolate any time of the day or night, and surf the internet for free in the business center. The fitness center and indoor swimming pool offer plenty of opportunities to stay active throughout your stay. With meeting rooms holding up to 50 guests, our Waterville, Maine hotel is ideal for your next business meeting or social event. ... more   less 
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Also Known As:
Hampton Inn Watervile / Augusta Hotel Waterville
Waterville Hampton Inn
Hampton Inn Waterville Maine

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