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“Best Western Plus”

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Best Western Plus Waterville Grand Hotel
Ranked #4 of 6 Hotels in Waterville
GreenLeadersBronze level
Houston, Texas
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Best Western Plus”
Reviewed 29 July 2014

Had a very good stay there, Tony Noonan was very helpful in giving directions. Restaurant, was very excellent and maid service was excellent. Would recommend this hotel to family and friends as an excellent place to stay!

  • Stayed June 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Donald R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review, 30 July 2014
Dear Donald R.,

Thank you so much for your wonderful review of our hotel! We are glad that you enjoyed your stay. Your comments about Tony have been passed along! Thanks again and we hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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376 reviews from our community

Traveller rating
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    62
    34
    28
See reviews for
159
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75
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
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  • French first
  • German first
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English first
alstead, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2014

We mad a reservation at this hotel and received a confirmation number. After traveling 6 hours, we arrived and were told there was no availability, even with a confirmation number and a hold on my credit card. There were other parties that were told the same thing. I showed them my confirmation email and still was told there were no rooms available.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Dolores L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review, 30 July 2014
Dear Delores L,

Our sincere apologies for the inconvenience you encountered on your recent trip to our hotel. We value your feedback and the time you took out of your schedule to write this review. We do hope you will give us another try when in the Waterville area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2014

- dirty rooms - rude staff - room door open when we came back to room no one around - smelly hot tub Restaurant mgr was very rude to us,when it say commentary breakfast it is not, there is a value for the room of $14.00 very hard for 4 people to each for $14.00. Waitress was good, friendly but the restaurant mgr was very rude, should not be working with the public. I had booked 4 rooms for 3 night for 12 people, room were not made up each day not even the beds, we had to call for towels twice in a 3 day stay. Internet keep dropping. Best Western is normally a good place to stay but this one is one I would never stay again.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Carolyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review, 30 July 2014
Dear Carolyn H,

Thank you for taking the time to write this review of your recent stay. We value your feedback as a way to better train our employees. I'm sorry that your experience didn't meet your expectations. We certainly try every day to do our best! Thank you again for your time and feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
1 review
Reviewed 27 July 2014

Recently took a trip to Maine and stayed at this hotel. The stay was incredible. Friendly service (Darlene and Tony) were wonderful. The pool is awesome and the grounds are immaculate Will recommend this place to my family and friends. I will definitely be back!

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Calli G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review, 30 July 2014
Dear Callie G.

Thank you so much for your wonderful review of our Waterville property. I am so glad you enjoyed your stay. Your comments have been passed along to Darlene and Tony! We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marthas Vineyard, MA
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 July 2014

We had a terrible experience at this ......hotel tonight. We had a reservation for tonight and we reconfirm it and when we arrived, they were sold out!!!! They didn't give us the hotel room that we paid for 3 weeks ago, or any room at all! Patricia at the Front Desk didn't even try to look or do anything, they just told us that they are sold out, and that Expedia didn't send them the reservation, even when we called in the afternoon to reconfirm.

So right now we are in the middle of Maine with no hotel room, even when we already paid for one, and the people from Expedia and this hotel blaming each other.......

I will never go to any Best Western in the world!

Stayed July 2014, travelled with family
Helpful?
Thank Ralph27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review, 30 July 2014
Dear Ralph 27,

Thank you for your recent review of our hotel. I sincerely apologize about the experience you had and the inconvenience it caused for you and your family. We value your feedback and will use it to better train our employees to keep this from happening again. Again, thank you for your time and our sincere apologies!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dartmouth, Canada
Level 4 Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 22 July 2014

Our girls softball team (consisting of 11 and 12 yr olds) along with parents and some grand parents stayed at Best Western Plus for a weekend in June and again in July.

Hotel management were excellent to deal with in relation to our booking rooms for all and insuring our reservations were completed in a professional manner.

The rooms were clean and spacious with comfortable beds. Our girls loved the pool!

Staff are friendly and willing to accommodate you with any problem big or small.

Our next trip to the Waterville area will include a stay at the Best Western.

  • Stayed July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank 667Paul007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review, 25 July 2014
Dear 667Paul007,

Thank you so much for your review of your recent stays here in Waterville. We appreciate the time you took out of your schedule to write this. We will certainly look forward to hosting your team again in the future! Thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jefferson City, Missouri
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 July 2014

Best Western continues to provide good accommodations for travelers. This motel had spacious rooms, thick towels, and a breakfast with plentiful choices. It was a little pricey, but that may be because of the area.

Room Tip: We always ask for a first floor room for easy access.
See more room tips
Green Features: As far as I could determine they are practicing good evironmentally-friendly practices.
  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review, 25 July 2014
Dear Ruth D,

Thank you so much for the wonderful review. We are glad that you enjoyed your stay with us! We will hope to see you again on your next trip!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Waterville Grand Hotel

Property: Best Western Plus Waterville Grand Hotel
Address: 375 Main St, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
Phone Number:
Region: United States > Maine > Waterville
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Waterville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus Waterville Grand Hotel 3*
Number of rooms: 138
Official Description (provided by the hotel):
Spring is upon us, and the Best Western Plus Waterville offers comfortable and convenient accommodations for your Maine getaway. We are a pet friendly hotel, so there’s no need to leave your furry friends behind! This centrally located, Director’s Award-winning hotel is a great stopping point if you are traveling to Bangor, Bar Harbor or the Moosehead Lake region. Enjoy Maine’s splendid crossover weather while Spring skiing, whitewater rafting, hiking, and Maple season! The Belgrade Lakes region is just a short drive away and provides ample activities for the outdoor adventurer. Our 138 guest-room property has been upgraded; check out our new rooms and meeting space! We are sure to meet your needs with refrigerators and microwaves in every room. Free high speed Wifi and HD TVs will bring you one step closer to feeling like you’re at home. Relax in our indoor, heated, saltwater pool and hot tub, or burn some calories in our fitness center. Our friendly staff will take that extra step to make your feel like this is your home away from home! Now included in the rates is a discounted Hot Breakfast for up to 2 people. That's right; eggs the way you like, bacon or sausage, home fries and coffee! Start your day off at O'Brien's Irish Restaurant and end it at O'Brien's Irish Pub!!! Visiting a loved one at Colby, Thomas or Unity College? Colby is a short 2 miles, Thomas only 5 miles, and Unity College is a mere scenic thirty minute drive from our door. Our central Maine location will be sure to offer comfortable accommodations for wherever your travels take you! ... more   less 
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Also Known As:
Holiday Inn Waterville
Waterville Holiday Inn
Best Western Plus Waterville Grand Hotel Maine

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