We've stayed at the Garrison many times and have usually had a very enjoyable time, which is why we keep returning. The rooms are clean, rates reasonable and the location is perfect for our needs.
Unfortunately, three things happened that kept this from being a great visit. The first was minor...after being gone for 4 hours our room had not been cleaned in spite of leaving a "housekeeping request" on the door. A disappointment for my partner who was looking forward to a vacation snooze in a cool room.
The second thing was more annoying. There was a group of 9 women who felt the pool was their private party venue. I was the only guest at the pool when they encamped with booze, coolers, inflatable toys, a boom box playing full blast and using loud, vulgar language. Unable to enjoy a leisurely swim or a peaceful spot in the sun, I returned to our room. In the past the Garrison has been a wonderful place to relax, enjoy the pool and the beautiful view of the Rachel Carson preserve. Not this time, it was more like a party at a frat house.
When I checked out the next day Angela, one of the new owners, asked about our stay. I told her what had occurred. Her response was more upsetting that the two incidents. Angela told me that they don't guarantee a specific time that rooms will be cleaned. Which I took to mean that you pay only to sleep here, not use of the room during the day. Evidently I was also wrong for not complaining to the person at the front desk about the pool incident when it occurred. Angela said the desk person would have spoken to the party gals, after which I'm sure they would have welcomed me back to the pool area after realizing I was the reason for their party was ended.
The pool is in close proximity to the office which makes it difficult to believe the front desk person couldn't hear the frat party and didn't intervene to enforce their rules without a guest "complaining."
The final and most important issue that contributed to a less than pleasant stay at the Garrison was Angela's responses to a long-time customer's complaint.
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- Also Known As:
- Garrison Suites, Motel And Cottages Hotel Wells
- Garrison Hotel Wells
- Garrison Motel Wells
- The Garrison Wells, Maine