We recently had a very disappointing experience at The Anchorage. We've travelled a fair amount and I know good service and good value when I see it. Unfortunately I did not see that at The Anchorage. I'm not a complainer. The Anchorage has earned the distinction of being the only hotel for which I've ever felt a need to post a negative review in a public forum. I really have better ways to spend my time, but if I can help even one person from wasting their money on this place then it is time well spent.
I assume that most of us here work hard for our money. We hope to be able to simply enjoy a few days away here and there and not worry about feeling like we wasted our time or money. I think this point is lost on the people who run The Anchorage (or perhaps they just don't care).
I'll attempt to summarize our experience. Upon checking in, we went to our room to discover that our magnetic key cards wouldn't open the door. Back to the front desk. Later that evening, at 10pm, we discovered that our room's air conditioner didn't work. This required the interruption of two visits from the maintenance staff to get it corrected. Once settled in, we noted that the paint is peeling from the woodwork, there was rust on the ceiling, the bathroom blinds were broken, and the room just felt worn and tired. "Good value" was not the phrase that came to mind. We also discovered that the hotel's free wifi is severely overtaxed - it was sporadic and unreliable in the evening and in the morning. As the evening progressed, the hotel's age revealed itself by allowing us to hear the floor creaking as the guests above us walked back and forth (which for some reason continued for most of the night). On the bright side, I was able to finally access the wifi at 3am as I lied awake from the creaking.
The next day, discouraged and tired, we left our room and went for a late lunch and a brief walk and a drive. By mid afternoon we decided that our vacation was being ruined by our experience at The Anchorage and we just didn't want to spend another night there, so we decided to check out and go home. It was just the combination of all the factors I mentioned above.
The front desk clerk coldly but dutifully reminded me that we would not be entitled to a refund, so I decided that I'd take up the matter with the hotel's manager.
A few days later I called and spoke to Patty, the manger. She was aware of our situation. I *very* politely tried to explain our situation to Patty. Patty was not rude, but she was most certainly not overly friendly either. She refused to consider my request for a refund, and I was offended by her implication that we had "spent the day at the beach" before deciding to check out. That implies dishonesty on my part, and her attitude was unacceptable. Patty's opinion was that we should have come to the front desk by the 11:00 checkout time, and then she might have considered a refund. I understand that now - but I only wish i had been aware of that policy at the time. When I asked her, again politely, to at least consider a partial refund, she flatly and abruptly refused. Game over.
So there you have it. As I mentioned previously, most of us work hard to earn enough money to take a vacation now and then. I can't help but think that the owners and management of The Anchorage could care less about that fact, and they view their customers as nothing more than dollar signs.
We had a bad experience, it's as simple as that. The Anchorage is clearly a very successful establishment. Honestly, would it really hurt their bottom line to concede to even a partial refund as a gesture of goodwill in the interest of excellent customer service? Unfortunately we know the answer to that question. We and other family members had stayed at The Anchorage previously over many years. Never again. Had the outcome been different we might have returned for another stay.
Oh and as for the shabby room condition, as soon as I post this message I will be uploading some photos of the room on this site so you can see for yourself.
I don't expect everyone to agree with my experience. There are many good reviews on this site of The Anchorage (puzzling...). I would only encourage you to make your choice very carefully. I wish mine had been different.
- Official Description (provided by the hotel):
- 202 Room Ocean Front Hotel with 2 indoor, 1 outdoor seasonal pool with slide. ... more less
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- Also Known As:
- Anchorage Hotel York Beach
- Anchorage Resort York Beach
- Anchorage Inn York, Maine - York Beach