My husband and I recently stayed at the York Harbor Inn. We checked-in but the room was not ready yet, so we went out to do some shopping. When we returned we got our keys and headed to the Chapman Cottage where our room was. When we went to open the door, we found another couple in the room that had been given to us. We promptly returned to the front desk to correct this. The other couple was happy to move thankfully. Jason, at the front desk was more concerned with who had made the mistake of giving us both the room then actually solving the problem. Once we sorted out that the other couple was going to another room and we would have our original room, we asked if housekeeping could change the sheets. We were told that housekeeping had gone home for the night, and Jason handed us linens in a trash bag and told us that we could change the bed ourselves. We also were also only offered 2 free drinks for all the confusion.
Overall, we were very disappointed with the customer service at the front desk and thought that this problem could have been solved in a much better way. We have stayed here many times before, as well as many members of our family, but I am not planning to return anytime soon.
- Official Description (provided by the hotel):
- Luxurious Historic Oceanfront Inn has been featured on the Travel Channels "Great Country Inns". Award winning gourmet ocean view dining plus casual fireplaced Ship's Cellar Pub. Outdoor hot tub open year round. Many rooms with fireplaces, Jacuzzi spa tubs, decks and ocean vistas. Free Wireless Internet Access. Exquisitely decorated, fine dining, the perfect place to stay in Southern Maine. Complete conference facilities. One hour north of Boston. Near beaches, golf & shopping. Open year round. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Hotels.com, Ebookers and Agoda so you can book your York Harbor Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- York Harbor Hotel York Harbor
- York Harbor Inn Maine