My husband and some co-workers stayed at the Marriott. The room was put on the company tab. When the guys got there they were told they needed a credit card on file for movies, use of phones and etc. The guys asked if they could just block those items like most hotels do. They told them no they still needed a C.C. Understandable. Were told the card would have a hold for 24 hours on it for 120. The next day every single one of the guys had 120 charged to there c.c twice. (7 guys 7 rooms) This is ridiculous. I have been a manager at two brand name hotels and this I can tell you is a lack of training your front desk. This should never have happened. When it did happen and the guys went back down two days later they were told by other employee they could have blocked the services with out putting on the c.c. Then when one of the guys asked to pay cash for dry cleaning he was told no he needed to use a new c.c (since the one they pulled 240 was now maxed) The gentleman asked if they were only going to pull out the amount for dry-cleaning was told yes. Next day there is other charge for 120 on the card from the company. I then became upset on behalf of these guys (all military veterans) and called the hotel to get a line from the front desk they were looking into it and these matters take time. That is when I told the front desk clerk that I use to manage a hotel and that is a line that I am not taking. Then she started back tracking I asked her if she was the manager because I know only a manager can get into the system to look at the financials the way they needed to be. Was informed no the manger is out would you like his VM. SERIOUSLY! I can understand if it was a weekend that I was calling, but I was calling on a Thursday at 11am. I would highly recommend they retrain their staff. I am also going to talk to my husband and the other guys and encourage them to talk to the manager about finding other accommodations in the future.
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- Also Known As:
- Springhill Suites By Marriott Edgewood Aberdeen Hotel Bel Air
- Springhill Suites Bel Air
- Edgewood Aberdeen Springhill Suites