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“Wonderful Customer Service!”

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American Inn of Bethesda
Ranked #9 of 11 Hotels in Bethesda
Reviewed 17 September 2012

We recently had a business meeting at the American Inn and were very impressed by the customer service of all the staff there. We worked with Cynthia to book the meeting space and the hotel rooms for the attendees. She is fantastic to work with, quick to reply to e-mails, arrange for a block of rooms for the attendees and help us with anything that came up during our stay.

I have stayed at many of the different hotels in the area before and by far the American Inn had the best rate and customer service.

We will definiately be having future events at the American Inn of Bethesda.

  • Stayed: September 2012, travelled on business
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Thank May T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeauAthia, General Manager at American Inn of Bethesda, responded to this reviewResponded 19 September 2012

Thank you for your taking the time to leave us a review. We look forward to your next visit to Bethesda. Thanks.

Dan Appolonio, CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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211 - 217 of 310 reviews

Reviewed 15 September 2012

Unprofessional staff, room without a closet nor hangers, stains in the bathroom, flimsy towels, one light didn't work. Breakfast was uninspiring, and the restaurant was empty during dinner time. An unimpressive stay and would not recommend it.

  • Stayed: September 2012, travelled on business
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Thank travelerfrompdx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
xxx8310, General Manager at American Inn of Bethesda, responded to this reviewResponded 16 September 2012

Dear Sir or Madam

Thank you for your taking the time to leave us a review. I was disappointed to see that the hotel did not meet any of your needs during your stay. I will share your experience with the entire staff, as we are always appreciative of guest feed back to know how we are, or are not, meeting and exceeding our guest needs. Thank you again for letting us know how we did, so we can improve upon our product and services for our future guests. If you have any further information to share please email me directly at americaninngm@baywoodhotels.com. Thanks.

Dan Appolonio, CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2012

I am an intern at NIH and I actually stayed at this hotel over a period of two and a half months and I can attest to the fact that the staff was very friendly and helpful, the room was kept very clean and the beds were very comfortable. Overall I would recommend this place for anyone to stay.

Pros:
-Clean
-Courteous
-Internet and printing access
-Comfortable
-Complimentary breakfast bar
-Near NIH/Walter Reed facilities
-Bus access right outside and short walk to metro (for commuters)

Con:
-Limited parking

Room Tip: Rooms near the side steps are quiter but rooms near the elevator makes for a shorter walk
See more room tips
  • Stayed: June 2012, travelled on business
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2  Thank Sheba W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
xxx8310, General Manager at American Inn of Bethesda, responded to this reviewResponded 6 September 2012

Thank you again for taking the time to leave your thoughts about your stay with The American Inn of Bethesda. The entire staff appreciates when guests provide feedback, and any that will allow us to deliver a better experience for future guests. If you should have any additional concerns or comments, please email me directly at americaninngm@baywoodhotels.com. Thank you again and we hope to see you in the future!!

Dan Appolonio
General Manager

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Reviewed 23 August 2012

The room was clean, comfortable and truly non-smoking (I can tell, I am asthmatic!). Expect small rooms, this hotel is in a busy city and right next to NIH. Bathroom was clean, however, the shower faucet came off during use. The day clerk was very courteous and helpful. The night clerk was good, though he could have been a little more helpful regarding alternate parking. Parking is extremely limited, so do not arrive here without a "parking plan B." I arrived in the night and had the good fortune of grabbing the only available spot, which, however, was a really tight squeeze for my Lincoln. For a NIH visitor like me, the location was just perfect. Breakfast was sufficient. Lots of places around this hotel to get decent food. I would surely come back here.

  • Stayed: August 2012, travelled on business
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Thank sp354
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2012

Booked a meeting room for a corporate event and guest room and was assisted by Cynthia. Loved everything about this hotel, from the location, customer service and quality. Great restaurant in the lobby (Guapos Mexican). Cynthia was very attentive to our needs both prior to and during our event. Room was comfortable and it was convenient. I plan to use them again when I have events in the DC Metro/Maryland Area. Great overall experience.

  • Stayed: August 2012, travelled on business
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Thank Shalicia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2012

We used the Inn's meeting space for two-day training conference held over a weekend. The location is so convenient for all of our paritcipants, most of whom are local from Northern Virginia and Montgomery, Prince Georges, Howard, Anne Arundel, and Baltimore counties in Maryland. Our attendance ranged from 25 to 40 for our various meetings and we fit comfortably in the space. Our experience was really great! The staff was friendly, responsive and met our every request. All were just superb! Our trainer flew in from the West Coast and found the sleeping accommodations perfect, reminding her of European boutique hotels--compact, clean and efficient. The price point was the best in the area. With new renovations in the lobby and meeting space there's a fresh new feel. We plan to use the space again for our group functions.

  • Stayed: June 2012, travelled on business
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Thank Marilyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2012

The hotel was very clean and nice. However, VERY small. The pictures were very deceiving. No way 4 adults would have been able to function in a room woth 2 beds. The staff was very nice and understood our issues. One night stay was fine but we would not of been ok with our 8 day stay. The breakfast was good, pool was nice as well. Thanks for being understanding!

Room Tip: Consider the rooms are smaller than the normal room. 2/3 adults max in 2 bed room. If more consider...
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  • Stayed: August 2012, travelled with family
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Thank stephanierdh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
xxx8310, General Manager at American Inn of Bethesda, responded to this reviewResponded 6 September 2012

Thank you for taking the time to review your stay. I have shared your comments with both my staff and ownership about your concerns. We appreciate the feedback as it allows us to consistently improve the service and product we deliver. If you have any additional comments or concerns, please feel free to email me directly at americaninngm@baywoodhotels.com. Thank you again for your comments and we hope see you again soon!!

Dan Appolonio
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about American Inn of Bethesda

Address: 8130 Wisconsin Ave, Bethesda, MD 20814-3640
Phone Number:
Region: United States > Maryland > Montgomery County > Bethesda
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Bethesda
Price Range: £56 - £174 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — American Inn of Bethesda 3*
Number of rooms: 76
Official Description (provided by the hotel):
A delight to come home to, our Maryland hotel is designed to keep you comfortable and relaxed with stylish furnishings and a host of contemporary living amenities. Spacious and well-appointed with modern decor, our Bethesda hotel rooms are equipped with work desks, blackout drapes, premium cable television channels, clock radio, hair dryer, iron with ironing board, multi-line telephones and large in-room laptop safes. Free local calls and complimentary high-speed wireless Internet service (Wi-Fi) are provided in all of our accommodations to keep you connected on the go. We offer two different buildings to stay in, and a mini-fridge and rollaway beds are also available upon request. ... more   less 
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Also Known As:
American Inn Of Bethesda Hotel Bethesda
American Hotel Bethesda

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