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“Cutting back on amenities” 3 of 5 bubbles
Review of Doubletree Hotel Bethesda

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Doubletree Hotel Bethesda
Ranked #4 of 11 Hotels in Bethesda
GreenLeadersSilver level
St. Petersburg, Florida
Level Contributor
3 reviews
3 hotel reviews
“Cutting back on amenities”
3 of 5 bubbles Reviewed 17 March 2014

Gone is the complimentary bottle of water of last year. It's a nice enough place and bedding is okay. There was no chair other than the desk chair in my room and when I asked about it was told that not all rooms have chairs (I believe that I was supposed to feel that at least I had a bed.) No chair was provided on request. No luggage rack in room but one was provided when I asked. Housekeeping never disposed of anything that wasn't in the trash basket. This might be by design, I suppose, but at least to me it was obviously litter. Towels didn't get replaced on day prior to checkout. Things were better the last few times I stayed here. Good news is that it's close to NIH and it a nice walk. I'll stay there again, I suppose, but I hope they get their act together again before I return.

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lincoln S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBernard, General Manager at Doubletree Hotel Bethesda, responded to this review, 19 March 2014
Hi Lincoln, thank you for your feedback. We do still offer in room bottled water along with other special amenities to our Gold and Diamond Hhonors members; not sure why you did not receive this, but I will investigate. Regarding the soft chairs in the guest rooms, we have been replacing them in phases and should be completed within the next month. Luggage racks should be in every guest room, I will check into this for consistency. Thanks again for your willingness in giving us another opportunity to satisfy you in the near future.
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1,139 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (114)
Date | Rating
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English first
martinsville, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 13 March 2014

We have stayed at this hotel many times over the pasr few years. What started out as a nice hotel, has deteriorated each year; now we wouldn't consider going back. The hotel is understaffed and the staff they have, for the most part, are unkowledgeable, and some actually are incompetent. The physical facility is badly worn, carpets, furniture, etc.; our "deluxe" room didn't have a clock and the toilet didn't function properly. The hallways were dirty when we arrived and were exactly the same when we left two days later, one day earlier than we wanted. The term "Hilton Hnors Room" was a non-entity.

  • Stayed March 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Leonard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBernard, General Manager at Doubletree Hotel Bethesda, responded to this review, 19 March 2014
Hello Leonard, we always appreciate the great feedback as well as the unflattering ones. Your feedback will be used to assist in continuous improvement efforts in our hotel. Your feedback happens to be quite unusual for us; the capital dollars that we continue to invest in our product has kept us in the top choices for great hotels in our area. For each unflattering feedback we received 20 great comments from guests who are totally blown away by our staff, service levels, condition and cleanliness. Thanks again, I hope you see the great value if you decide to try us again.
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Bethesda, MD, United States
1 review
4 of 5 bubbles Reviewed 13 March 2014

Advance payment resulted in a very good hotel rate for staying in Bethesda. Elevators - being worked on - were sluggish. Some delays in checking in and room readiness. Overall, a very good experience. Great location to DC Metro and Restaurants.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBernard, General Manager at Doubletree Hotel Bethesda, responded to this review, 19 March 2014
Hello Michael, thank you for your feedback. It is always good to know that our guests are satisfied with their experience with us. We should be able to turn your next visit from a good experience to a great experience especially since we are on the verge of wrapping up our elevator refurbish project.
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Ellicott City MD, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 7 March 2014

The room and exercise room were very nice. The breakfast was good. However, the food at the dinner buffet was cold. Also, the toilet in the room did not flush and the thermostat was not working. Most of the people at the front desk were rather nasty. Barry, the man who checked us in, was the exception. He was vey nice and friendly.

  • Stayed March 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Marlene R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBernard, General Manager at Doubletree Hotel Bethesda, responded to this review, 11 March 2014
Hello Marlene, we appreciate your feedback. I am glad you enjoyed the sleeping room, your breakfast and our Roof Top Fitness Center. We have taken note of your feedback regarding some of our staff members and your dinner experience. As a hotel we have always been able to set ourselves apart with our staff’s “can do” attitude and our food quality; we will use this feedback to help us maintain focus in these areas. Thanks again, and we hope to see you again soon.
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Raleigh, United States
1 review
4 of 5 bubbles Reviewed 5 March 2014

Stayed at this hotel because of its handiness to NIH. Clean, comfortable, very handy shuttle service. Not the fanciest hotel, but perfectly nice. The food was good at the restaurant, although they seemed to be understaffed, and the kitchen was slow. Coffee in the lobby was handy. The price was average for DC area.

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sally T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBernard, General Manager at Doubletree Hotel Bethesda, responded to this review, 6 March 2014
Hi Sally, Thank you for choosing to stay with us. We appreciate that you pointed out our convenient location to NIH, our shuttle convenience and our hotel cleanliness. It is great to see that you were satisfied overall. Regarding our restaurant; we will use your feedback for continuous improvement efforts in this area. Thanks again and we hope to serve you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 3 March 2014

The service, value, cleanliness and room are excellent. I love the convenience of coffee machine in the bedroom. The only disturbance I have was the horn sound during the night and da. It seems to be a piping issue from the bathroom. It has some rooms for improvement.

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank SingaporeGirl58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBernard, General Manager at Doubletree Hotel Bethesda, responded to this review, 4 March 2014
Dear Guest, I am delighted to know that you enjoyed your experience with us. You mentioned Service, Value and Cleanliness as excellent; these three words pretty much summarize our daily initiatives as we strive to satisfy every guest who stays with us. The plumbing noise you mentioned is quite unusual; we will certainly investigate this to prevent a reoccurrence. Thanks again for taking the time to give your feedback.
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West Covina
2 reviews
4 of 5 bubbles Reviewed 27 February 2014

We checked in late Thursday night and spent the weekend, leaving Monday morning. Unfortunately, we are HHonors members, but the Honors rooms were all booked, so we stayed on a lower floor. The staff was always very pleasant and helpful. Rooms were clean and comfortable. Good location - seemed like there were 100 restaurants in walking distance. Our only disappointment was that it did not have an indoor pool!

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank maryanglin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBernard, General Manager at Doubletree Hotel Bethesda, responded to this review, 3 March 2014
Hi Mary, thank you for your feedback. I hope you get a chance in the summer to experience our roof top outdoor pool deck overlooking Bethesda; this is usually an awesome experience for our guests. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree Hotel Bethesda

Property: Doubletree Hotel Bethesda
Address: 8120 Wisconsin Avenue, Bethesda, MD 20814-3624
Phone Number:
Region: United States > Maryland > Bethesda
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Bethesda
#5 Business Hotel in Bethesda
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree Hotel Bethesda 3.5*
Number of rooms: 269
Official Description (provided by the hotel):
The newly renovated Doubletree Hotel Bethesda is located in the heart of trendy downtown Bethesda, MD, just 30-45 minutes from all 3 Washington D.C. area airports. Doubletree Bethesda is the closest full service hotel to the NIH and Bethesda Naval Medical Center, convenient to the Capital Beltway, I-270 Technology Corridor, and Washington D.C. attractions. The hotel offers guests complimentary Internet and a complimentary shuttle to the Redline Bethesda and Medical Center Metro Stations. ... more   less 
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Also Known As:
Doubletree Bethesda
Bethesda Doubletree

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