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“great staff! overpriced everything” 3 of 5 bubbles
Review of Doubletree Hotel Bethesda

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Doubletree Hotel Bethesda
Ranked #4 of 11 Hotels in Bethesda
GreenLeadersSilver level
Denver, U.S. Virgin Islands
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“great staff! overpriced everything”
3 of 5 bubbles Reviewed 30 April 2014

great staff, but overpriced everything. clean room, but no fan. on 10th floor so nice view, but nothing special about the room. great great staff, deskman Barry was awesome and made check in nice. breakfast way too expensive and bad coffee, didn't eat in - outrages prices with few choices.

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Melissa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBernard, General Manager at Doubletree Hotel Bethesda, responded to this review, 8 May 2014
Dear Melissa, thank you for your feedback. You mentioned outrageous pricing; however we are one of the more reasonably priced hotel and restaurant in our area. We have a Starbucks coffee shop in our facility. I will use your feedback to investigate our pricing to ensure consistency.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,139 reviews from our community

Traveller rating
    369
    394
    205
    114
    57
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (114)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Atlanta, United States
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 29 April 2014

Room was clean, check in staff were very nice/helpful, corner king bed room was roomy. Watch - plugs on laps did not work (didn't realize until morning that my Blackberry wasn't charging). Good location for short walk up to NIH or into Bethesda. In between the Bethesda and Medical Ctr metro stops.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Traveler6225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBernard, General Manager at Doubletree Hotel Bethesda, responded to this review, 6 May 2014
Hi Karin, thank you for taking the time to send your feedback. Our team keeps a close eye on these feedbacks as a way of pushing us to improve our service levels as well as to celebrate our successes. We are thrilled that you enjoyed the room cleanliness and our kind and helpful team members. The next time you visit NIH or the DC area we hope we will have the opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 28 April 2014

I've arrived at the hotel around 10 PM , last Saturday April 26th, and I was very tired.
At the front desk they were very nice and greet me with a nice smile.
The check in was very easy and they upgrade me to a suite, as I've requested a quiet room on
a high floor.
Afterwards,they gave me a warm cookie and I was on my way to a nice room
Thanks BERRY (hope I write your name correctly) and also to your co-worker.
On Sunday early afternoon I took the hotel shuttle to the Metro, also the driver was very
nice.

Room Tip: High Floor, corner suite
See more room tips
  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lisa2319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBernard, General Manager at Doubletree Hotel Bethesda, responded to this review, 6 May 2014
Hi Lisa, thank you for taking the time to offer your feedback. We shared your feedback with our team members and they are ecstatic that you had such a pleasant overall experience. We take a lot of pride in delivering warm heartfelt service to our guests. I hope we get the opportunity again soon to serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 28 April 2014

Messed up reservation, multiple front desk personnel gave conflicting information, was asked three different times by three different people if they could make a photocopy of my credit card to resolve the problem. Ummm.... NO! Elevator problems (as in got stuck) on each of the 4 days I was there. I received 2 free breakfasts as consolation for their mistakes :/

  • Stayed April 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Lara Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBernard, General Manager at Doubletree Hotel Bethesda, responded to this review, 6 May 2014
Hello Lara, thank you for your feedback. It seems that we had some service missteps throughout your stay with us; we regret that this is the experience you took away. We recently completed a major upgrade to the efficiency of our elevators; I suspect that you were here during the final stages of this upgrade. We will use your feedback to help us improve in the areas you mentioned.
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East Brunswick, United States
1 review
3 of 5 bubbles Reviewed 27 April 2014

Average hotel, good rate, expensive parking, small beds, but clean and quiet. Front desk service and personalities were excellent and they were extremely accommodating when I needed to check out a day early. They also gave airline miles along with Hilton honors points.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBernard, General Manager at Doubletree Hotel Bethesda, responded to this review, 6 May 2014
Hello Michael, the Doubletree Bethesda team appreciates your feedback. It is great that you enjoyed your overall experience with us. Our parking rate is actually one of the lowest in our area. Thank you for mentioning our flexibility and warm personalities; this is the culture that is consistently promoted throughout our hotel. We hope to serve you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hudson, United States
1 review
5 of 5 bubbles Reviewed 25 April 2014

My family of 6 stayed here for our first vacation. We used double adjourning rooms. The bathrooms were a bit cramped, but there was always hot water for all of us. The beds had 4 pillows each, very soft sheets. Room service was very pricey, parking via valet was $24 a day, so we used street parking. And our pool was only seasonal, so we did not get to use it.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Laura R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBernard, General Manager at Doubletree Hotel Bethesda, responded to this review, 6 May 2014
Hi Laura, thank you for your feedback. We have various room types in our hotel; the typical feedbacks about our room and bathroom sizes are usually favorable compare to other hotels in our area. I am glad you enjoyed our bedding and your overall experience. I hope you come back soon and experience our roof top pool overlooking Bethesda.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lutz, United States
1 review
2 of 5 bubbles Reviewed 24 April 2014

The hotel was located perfectly and that is all. The room was not made up after we were gone for 10 hours, no towels the previous nights food tray still in room. They never replaced the bottled water or the lotion in the room. Around the windows the carpet was wet and the room had a musty smell. They did not skimp on the price though!!! First Double Tree that the cookies where not even warm**** Inspect the room before you accept.

  • Stayed April 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBernard, General Manager at Doubletree Hotel Bethesda, responded to this review, 25 April 2014
Hello Robert, Thank you for your feedback. I am glad you enjoyed our hotel location. Regarding the housekeeping service; after checking our records we found that there was a “Do Not Disturb” sign left on your room door; this is the reason the housekeepers did not enter your room all day. Recently we have started putting letters under our guest’s doors just in case they mistakenly leave the DND sign on their room door all day; this way they will be reminded to call our Front Office for Housekeeping Service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree Hotel Bethesda

Property: Doubletree Hotel Bethesda
Address: 8120 Wisconsin Avenue, Bethesda, MD 20814-3624
Phone Number:
Region: United States > Maryland > Bethesda
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Bethesda
#5 Business Hotel in Bethesda
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree Hotel Bethesda 3.5*
Number of rooms: 269
Official Description (provided by the hotel):
The newly renovated Doubletree Hotel Bethesda is located in the heart of trendy downtown Bethesda, MD, just 30-45 minutes from all 3 Washington D.C. area airports. Doubletree Bethesda is the closest full service hotel to the NIH and Bethesda Naval Medical Center, convenient to the Capital Beltway, I-270 Technology Corridor, and Washington D.C. attractions. The hotel offers guests complimentary Internet and a complimentary shuttle to the Redline Bethesda and Medical Center Metro Stations. ... more   less 
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Also Known As:
Doubletree Bethesda
Bethesda Doubletree

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