I booked the room through Hotwire where the hotel was listed as being nonsmoking. When I got there the room they assigned reeked of cigarettes which you could smell when exiting the elevator. I complained and the clerk put me in a different room, but when I returned from dinner he said I had to back to the smoking room. He claimed the manager chewed him out and threatened to fire him if I was still in the new room the next morning. He even had a security guard there to escort me to the smoking room and I was told if I didn't move to the smoking room I would be escorted off the premises. He couldn't even refund my money because I booked it on Hotwire. It didn't matter to them that they were in the wrong by advertising as a 100% smoke free hotel but were allowing smoking on part of the third floor, confirmed by the hotel security guard and the ashtrays that were present in the rooms. I had to scramble to find a room for the night.
- Official Description (provided by the hotel):
- This hotel located nearby FedEx Field features 74 guestrooms and suites, newly remodeled with a modern decor. Free breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include, a 24-hour business center, and coffee/tea in the lobby. Room Amenities; All rooms provide free WiFi and free wired Internet, flat-screen TVs with digital channels, and conveniences like refrigerators and microwaves. Other amenities available to guests include coffee makers, free weekday newspapers, and free local calls. ... more less
- Reservation Options:
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- Also Known As:
- Country Inn & Suites Capitol Heights Hotel Capitol Heights
- Country Inn And Suites Capitol Heights
- Country Inn Capitol Heights
- Capitol Heights Country Inn