Stayed 6 nights here in mid-May. It was expensive, but then this is D.C. There were many promising features of this property, physically renovated and under new management since we last stayed here in 2007. It advertises being "green" and was, in some respects (e.g. European style full- and half-flush toilets). Rooms were equipped with modern facilities, free internet, quiet temperature control. The service for breakfast in the bistro was quick, attentive, and friendly; the menu is limited and there is no breakfast buffet. It is a 4-block walk past ritzy stores to the Friendship Heights Metro station (red line). Managers were willing to listen to our problems and provide adequate, if not generous, recompense.
But one would have hoped that there had been no problems to make amends for. On check-in, about midnight, we discovered that our room lacked a tub (desired by my wife you had recently had back surgery). The night manager said that someone would immediately bring us a key to a room with a tub. Twenty minutes later, after waiting in the hallway, we phoned the front desk. Soon the night manager appeared, apologizing profusely for failure of his walkie-talkies: he had assumed we had been taken care of long ago. He took us to another room, gave us the key, and disappeared. But this room also lacked a tub! I went down to the front desk and the manager assured us that the computer said the room had a tub. He came up, saw that it didn't, and moved us to a third room, which actually did have a small tub. We were given adequate recompense: coupons for breakfast the next day and half off our room that night.
But that wasn't all. We found that the outdoor pool was closed though temperatures were in the 70s. We were told it was empty. It was actually full, but the doors were locked. We were told that we could use the Embassy Suites pool for $10; but Embassy Suites said they had no agreement with Courtyard Marriott and charged $20. Later, Courtyard reimbursed us the $20.
A phone set was dysfunctional, but repaired quickly. We couldn't turn off a message light and were twice told to push "2". Finally a maintenance person appeared and pushed "3" to turn it off. We had to replace room keys 3 times.
As an elite member of Marriott, we were given a card for a free small bottle of water "valid on dates indicated below...5/8 to 5/14." It didn't say valid on "one date" during that period, but that was their interpretation. Even worse was the coupon (given to members of our group at the hotel) for a free drink in the bar, up to $8. My wife ordered a whisky and ginger ale and I asked for a rusty nail (in fact, they lacked proper ingredients but substituted Cointreau and house scotch), and we handed in the card. The bill (before tip) came to $20.67! I assumed the bartender had forgotten to take off the $8, but no. Assuming a normal tip, they were actually expecting these to be $33 worth of drinks, subtracting $8 to yield $25. Such drinks would cost less at the Top of the Mark. Beware of free drink cards at this hotel (and note that the bar closes about 10 pm.)
I could go on, but will leave it at that. After talking with the acting manager during check-out, we received additional recompense on our bill. This Courtyard could be a fine place to stay, but make no assumptions.
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- Also Known As:
- Courtyard Chevy Chase Hotel Chevy Chase
- Holiday Inn Chevy Chase
- Chevy Chase Holiday Inn