We booked this room back in March. It was not a particularly wonderful rate, but it was convenient, and when we looked at it, it listed a cancellation time of 6pm the day of the purported stay. There were other similar rates such as AAA shown, but we just chose the first one listed since they all had similar rates and cancellation policies listed. However, when we went to cancel it at the start of June, the web site now said it was a non-refundable rate. This was odd because we never choose such rates so we called the hotel itself -- they could not help because it was booked online. Then we called customer service and they insisted there were three areas which stated it was pre-paid and non-refundable. We protested that we saw no such warnings, so they put us on hold and then gave us another number to call. After a long hold period, we were given a "file number" and told they would get back in touch with us in 2-3 business days. We never got a call, and then my credit card showed the hotel bill. After a week we called again and got no satisfaction although they claim they called us (but we have no voice mail message on our cell).So BEWARE - they claim they state their refund policy online clearly but they DO NOT.
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- Also Known As:
- Howard Johnson Express Inn-College Park Hotel College Park
- College Park Howard Johnson
- Howard Johnson College Park