The Peralynna Inn does not truly honor gift certificates and they try to squeeze as much money out of their guests as they can.
I bought a gift certificate for my mother for Christmas last year in the amount of $450. This was supposed to cover a one night stay and 2 $75 massages. I purchased the gift certificate directly from the Inn after speaking to one of the owners who informed me that the Gift Certificate could be used for the room and massages. I had issues with Peralynna overcharging my credit card for the gift certificate because the man did not know how to operate the credit card machine properly and their computer system was having issues. I was charged 3 seperate transactions equalling $543.35. After calling Peralynna and not getting any resolution to this matter I had to call my credit card company and dispute the charges until the issue was resolved.
My mother booked a one night stay just two weeks ago (10/10/08) and went with her friend. Upon arrival she presented the gift certificate to the receptionist and was informed that it would not be enough for the massages. The receptionist then proceeded to tell them that they could get breakfast in bed and other snacks throughout their stay to use up the GC. My mom and her friend had a nice time there during their stay and when it was time to check out they charged them both for the $75 massages and took the $450 GC. No change or credit was issued from the gift certificate. No receipt itemizing the cost of their stay was given.
A week later my mother noticed that her bank account had been charged twice. Once in the amount of $75 for the massage and another in the amount of $333. I'm assuming the $333 was for the room charge in which atleast one of the $75 massages could have been taken from the gift certificate. She tried several times to call Peralynna to resolve the issue but was always told someone would call her back. After several days of this we went together to the Inn to try to resolve the situation in person. But before doing so I went on-line to check the prices of the rooms. They stayed in a King Suite on a Friday night (breakfast included) which was listed as $275, $302 after taxes.
When we arrived at the Inn, the receptionist proceeded to show us a hand written piece of paper with the cost of the stay and a check for the $333 overcharge. She said the room was $333 after taxes and they charged $60 for bringing the breakfast to the room. A total of $393. (But how come they only charged the card for $333) How ridiculous is that! $60 dollars to bring a complimentary breakfast upstairs? So she said we would be left with a $57 house credit. When I told her that I checked the website and the room they stayed in was listed as $275 she said the prices on the site were wrong. Can you believe it? They actually have a website where people could reserve rooms on their credit cards at a price that they will not honor because she said the prices were wrong. She still never gave us the hand written receipt nor did she give us something stating that we had a $57 credit to use during another stay. I guess she could see from our faces that we weren't coming back. So they got away with charging my mom $450 for a one night stay at a sub-par Inn.
Needless to say we will never go back nor will we recommend anyone else to go there.
- Official Description (provided by the hotel):
- The Columbia Inn at Peralynna is a boutique hotel unlike any other, featuring 9 elegant Jacuzzi Suites and a total of 19 Suites overall. Our inn features a unique blend of chic and elegant style, exceptional world-class amenities and gracious hospitality. The Columbia Inn has so much to offer: intimate weddings, family, corporate and private retreats, bridal and baby showers- all the events are top notch! The Columbia Inn at Peralynna is a place you feel comfortable staying for a night or three months. We are the first and only green hotel in Howard County. Our Inn is the home away from home to politicians, dignitaries, military personnel, notable musicians, government contractors, and more. We offer luxury, corporate, moderate, and economy suites to suit any budget. Most of our suites feature Tempurpedic mattresses, flat screen TV's, DVD players, electric fireplaces and luxurious bathrooms. All guests receive a complimentary gourmet breakfast, evening appetizers, deserts and beverages and complimentary wireless internet throughout our inn. ... more less
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- Also Known As:
- Columbia Suites At Peralynna Hotel Columbia