This hotel experience was horrible! The check-in has been relocated to a former suite. The agent that checked me in was snide and unhelpful. I requested a room with two beds for my brother and I and he was so unkind and unprofessional. He said that I didn't reserve a room for two and that he couldn't change the Hotwire reservation. I will never, ever stay at a Sonesta Hotel again, and, I will never, ever use Hotwire to make reservations again. Apparently, Hotwire expected me to call them to request a room with two beds. (This is written nowhere on their website). Also, the hotel is undergoing renovation and the owners and contractors are clueless. The lobby and elevators should've been first, or, last. Their mid-reno and the entire place is a bid dustball! The renovated rooms aren't bad for the price, but the experience was tainted by extremely poor customer service from the hotel staff and the Hotwire agent.
- Official Description (provided by the hotel):
- The newly renovated Sonesta ES Suites Columbia near Baltimore is your home away from home. Conveniently located within the Washington, DC / Baltimore corridor, our all new Sonesta ES Suites Columbia is located within a residential area with easy access to Interstate I95 and I70 and Gateway Business Park home to several major business such as Johns Hopkins APL, Sun Microsystems, Magellan Health, MICROS, Sears Logistic, Peak Technologies, Corvis, SAIC, and Hitachi Data Systems. The hotel is convenient to Baltimore Orioles baseball, Baltimore Ravens football, FedEx Field home to the Washington Redskins, the Inner Harbor, historic Annapolis, the U.S. Naval Academy, Reginald F. Lewis Museum of African American History & Culture, Washington, DC, the Smithsonian Museums. The Sonesta ES Suites Columbia offers a choice of three spacious suite accommodations. Our guests enjoy a complimentary breakfast buffet unwind at end of their day with our evening receptions Tuesday to Thursday. We are a pet friendly hotel. Pet fee applies. ... more less
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- Also Known As:
- Staybridge Suites Baltimore Columbia Hotel Columbia
- Staybridge Suites Columbia