We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“The Staff Made the Stay” 4 of 5 bubbles
Review of Sheraton Columbia Town Center Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Sheraton Columbia Town Center Hotel
Ranked #7 of 12 Hotels in Columbia
Rowlett, Texas
1 review
“The Staff Made the Stay”
4 of 5 bubbles Reviewed 31 May 2014

The hotel and the amenities available to SPG members was wonderfully convenient. Even though the front reconstruction of the entry proved noisy and dusty, the workmen were courteous and sensitive to those walking past or through the construction site.

However, what made this experience so special and the hotel a place I will revisit soon, is the hospitality of the staff. Sandy Thomas and Tierra Povell exemplified the kind of staff that transform a hotel stay into a friendly, comfortable visit. Their patience, daily greetings of "Good morning, Mrs. James" or "How are you this evening?", or "What can we do to assist you?" made me feel special and well looked after.

My children live in the area, and I will definitely visit this hotel again, and often!

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ruth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, 3 June 2014
Dear Ruth,
Thank you for the 4-star review and mentioning two of our wonderful associates; Sandy and Tiera.
I am sorry for the work being done on the front but it was necessary and assure you it will add to the sense of arrival once completed - thank you for your patience.
We hope to be able to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

646 reviews from our community

Traveller rating
    262
    165
    103
    43
    73
See reviews for
134
85
63
296
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (159)
Date | Rating
  • English first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
San Francisco, California
Level Contributor
80 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 30 May 2014

I chose this hotel in Columbia because it sat on a lake and was adjacent to a nice system of paved and well-signed running trails which is why I am giving it three stars instead of two. The hotel was fine - a mixed bag. It is across the street from a large mall, if you're into that. The hotel Is an open atrium style, which means that you hear every noise in every hallway all day and all night. My room was on the fifth floor on the front of the hotel and I could hear conversations of everyone who came outside to smoke and joke around (and efforts until 11:15 pm one night to load metal tables and chairs from a hotel event into a truck). The bed was very comfortable, but room service delivered me a burned quesadilla (edges were actually black and flaking off!) with which they had forgotten to include the promised salsa, sour cream, and guacamole. How hard is it to melt cheese between two tortillas? The fan in the room didn't work, so I had nothing to block the noise echoing through the hotel. My recommendations: ask for a room on the back side of the hotel. It will be quieter, and you will have a view of Lake Kittamuqundi. The running to Centennial Lake, around, and back (~ 7.5 miles) was quite nice. Also check out the Bagel Runs (google that). A Whoe
Le Foods Market will be opening soon just one block from this hotel.

Room Tip: Ask for a room on a high floor on the back side of the hotel.
See more room tips
  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jen335
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, 3 June 2014
Dear Jen335,
Thank you for the feedback and I assure you we have already met with the culinary and food and beverage team to learn what happened with your order - this should have been perfect.
I am glad you enjoyed the property, the wonderful sweet sleeper and proximity to the mall and lake.
I hope we are able to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rutherford, New Jersey
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 29 May 2014

I wanted to pay homage to Ms.Tierra Powell and how she handled our check-in with high-end professionalism on our arrival. She proved that being kind and respectful for guests' needs are and were a priority. It was for a one night stay and she made us feel very welcomed.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Aquarius16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, 3 June 2014
Dear Aquarius,
Thank you for the wonderful review and mentioning Tiera. We are all glad you have enjoyed your stay and that we have exceeded your expectations.
I hope to be able to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Branch, New Jersey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

The hotel was very lovely but the real asset was the staff. My girlfriend and I were a bit lost arriving at 1 am so we called and Brian at the desk helped us navigate back. Then he was very cordial and helpful when we arrived. The following morning the breakfast servers were again very cordial enhancing the meal. The buffet was also first class.

Room Tip: Hotel located off the main street so traveler may need assistance. City does not allow signs.
See more room tips
  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bjl321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, 30 May 2014
Thank you so much for the wonderful review and mentioning Brian.
We are all glad you enjoyed your stay with us and we hope to be able to welcome you back agian soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hauppauge
1 review
1 of 5 bubbles Reviewed 26 May 2014 via mobile

This was one of the worst stats we ever had. Except for the politeness of the front desk nothing else was acceptable. We were there for a family function and prior to arriving I asked for a room with a microwave and a mini refrig if which we got neither. There were no towels in the bathroom when we entered our room. The room was directly in front of the ice machine so we heard it all night. The room only has a desk with two small drawers so we had to keep clothes in our suitcase. The clothing rid in the closet was missing 3/4's of it's length. The one there was maybe 2 feet long . There were two young groups there for a soccer and lacrosse tournament. The first night the kids were running up and screaming up and down the halls until very late. The next night the room me the people in the room next to our room were so loud that I had to bang on the adjoining wall. We ordered coffee in the AM to our room and not only was is $9.00 but there was a $3.50 service charge. That was a little over 1/3 of the price for the pitcher of Luke warm coffee. When I ordered it for two adults we got 1 coffee cup, and less than a tablespoon of milk.

The front desk was very polite but I would never stay at the facility again.

  • Stayed May 2014
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Donald L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, 30 May 2014
Donald,
I agree that the team staying with us from Hauppauge NJ was quite a challenge. We have hosted many sports teams in the past but never have we encountered the issues we did this weekend. Please let me know if there is anything further I can assist with.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
1 review
5 of 5 bubbles Reviewed 24 May 2014

I had a lousy day full of annoying travelers. When I got to the hotel around midnight, Brian (guy at the front desk) really made me feel welcome and went out of his way to ensure that I received excellent service. I definitely recommend the hotel and the staff should be commended for their service! - Mark

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, 30 May 2014
Dear Mark,
Thank you for the great review and for mentioning Brian - he does a great job and takes pride in his work.
We hope to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 May 2014

Traveling for business, staff have great customer service excellence skills, we took the shuttle to the mall for dinner and decided to walk back from the mall, very peaceful location. It would be great if there was a refrigerator in the room

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank thisfamilyisluvinhhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review, 30 May 2014
Thank you so much for the wonderful 5-Star review....we are all happy you enjoyed your stay and the convenience of the property to the Mall.
Hope to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Columbia hotels
1.0 mi away
DoubleTree by Hilton Columbia
2.9 mi away
Hampton Inn & Suites Columbia / South
2.6 mi away
Sonesta ES Suites Columbia
Show Prices
Show Prices
Show Prices
3.7 mi away
Homewood Suites by Hilton Columbia
2.8 mi away
Courtyard Columbia
Courtyard Columbia
#9 of 12 in Columbia
4.0 of 5 bubbles 177 reviews
2.6 mi away
Hampton Inn Columbia
Hampton Inn Columbia
#4 of 12 in Columbia
4.5 of 5 bubbles 425 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Columbia Town Center Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Columbia Town Center Hotel

Property: Sheraton Columbia Town Center Hotel
Address: 10207 Wincopin Cr., Columbia, MD 21044
Phone Number:
Region: United States > Maryland > Columbia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 12 Hotels in Columbia
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Columbia Town Center Hotel 3.5*
Number of rooms: 290
Official Description (provided by the hotel):
Located between Baltimore's Inner Harbor and the Capitol, the Sheraton Columbia Town Center Hotel is also near Merriweather Post Pavilion, Toby's Dinner Theatre and The Mall in Columbia. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Travel Republic (UK) and Hotels.com so you can book your Sheraton Columbia Town Center Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Columbia Town Hotel Columbia
Columbia Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing