First of all, the hotel is located on a lake with a path to walk around and several places to eat whinin walking distance with a mall that is also accross the street and within walking distance. The outside pool is cleaned everyday and wonderful.
I had an issue getting back into my room after a late check in. They immediately gave me another room and let me know when my room was ready. Brain at the front desk and Milton on the evening security staff went above and beyond to help me make me feel like I was the only person that needed to be taken care of even though sevaral other people where checking in. The next day, Doreen at the front desk went out of her way to meet me after work and made sure that I just wasn't happy with outcome, but that I was overly impressed with what really was a minor situaltion.
Each morning, I was created with a smile and a good morning. Nothing was an issue at this hotel.
The entire staff has exceptional customer service that makes them stand out over any other hotel that would be difficult to duplicate.
If you are looking for a clean, no hassle, quiet hotel, with reasonable rates, free parking, nice size rooms and exceptional customer service with plenty of outdoor activies. I recommend this hotel for any individual or family as a destination.
- Official Description (provided by the hotel):
- Located between Baltimore's Inner Harbor and the Capitol, the Sheraton Columbia Town Center Hotel is also near Merriweather Post Pavilion, Toby's Dinner Theatre and The Mall in Columbia. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, LoveHolidays, Expedia, TripOnline SA, Hotels.com, Ebookers, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and getaroom.com so you can book your Sheraton Columbia Town Center Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Columbia Town Hotel Columbia
- Columbia Sheraton