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“Great customer service!”

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Extended Stay America - Columbia - Columbia Parkway
Ranked #10 of 12 Hotels in Columbia
Reviewed 10 August 2013

The rooms are nice and accommodating but the greatest asset of this hotel is definitely the customer service. When I stayed there I had an awesome host! Her name was Veronica and whether it was questions about about touristic attractions or a need for more fresh towels she was always helpful and friendly (no matter what time it was!).

  • Stayed: July 2013, travelled on business
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Thank Mayra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this reviewResponded 13 August 2013

Thank you for your recent response on your recent stay at our hotel. I was so pleased to see not only did you enjoy your stay, but to see the customer service of Veronica was top of the line. We hope that you continue to use extended stay hotels and we hope to see you back soon.

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89 - 95 of 122 reviews

Reviewed 9 August 2013

Rooms are a bit worn and have an odor--we had two rooms for two nights. Cleaning staff was down to 1 person so turnaround was slow and rooms didn't get a great cleaning. Hotel appears to cater to the longer term blue collar worker. They have a frig and microwave but we were not there for the live in experience. Beds were comfortable. Our first floor room had a lot of hallway noise at all hours of the night. Cost was reasonable but not much more here than a place to sleep. Breakfast was a small selection Grab n Go--good thing Bob Evans was close by. Staff was friendly but not very helpful and there weren't many to be found.

  • Stayed: August 2013, travelled with family
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Thank Alemartrz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this reviewResponded 13 August 2013

Thank you for your recent comments on your stay at our property in Columbia. We do apologize that you did not get that true home away from home experience, but are happy you enjoyed your stay. Your comments will help sever as a training tool for our team and will definitely put to use. We hope when traveling you use extended stay hotels as we appreciate your business.

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Reviewed 1 June 2013 via mobile

First impressions were OK enough. Its in a good location, and as we walked in the staff was very kind. We planned on staying 16 nights -- we stayed 3 before transferring to Hampton Inn. When we walked into the hallway -- we noticed some crumbs and trash on the floor. We thought it wasn't a big deal. Then we got to our room. It was larger than the rest, which isn't saying too much. We then noticed the bathroom had a disgusting odor, the microwave and toaster barely worked and the floor was dirty. It was like the staff hadn't even cleaned the room after the last guest. We weren't impressed, but it was liveable. Then we noticed the gnats. Just 1 the first night, then 3 or 4 the next night. The third night we came back late from a friends and saw at least 30 of the things crawling all over the pillows. On closer inspection we saw there were ants as well. Absolutely disgusting. We told management, who didn't seem to care, but they gave us another room for a night, which was still pretty dirty. The next day, we packed up our stuff and went to Hampton Inn.

  • Stayed: May 2013
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Thank Zcggcz2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this reviewResponded 5 June 2013

I appreciate you bringing your experience to our attention. I sincerely apologize that your stay was not 100% satisfactory. The level of cleanliness you described is not acceptable and we are currently working to improve our procedures. In fact, our housekeeping staff is performing a deep clean on our guest rooms and we are also revamping our inspection processes to ensure an experience like yours does not happen again in the future.

We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.

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Reviewed 7 May 2013

Very clean and spacious rooms. As it is designed primarily for longer term stays for the business traveler (full kitchen, stovetop, microwave, toaster, etc.) be aware that there is no daily maid service unless you request it and pay extra. You make your own bed, no trash is emptied, etc. If staying a week or longer then linens are changed and trash emptied then. You can always request clean towels from the front desk. Staff is very nice and will do everything they can to accommodate you.

Room Tip: Stay away from the loud elevators
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  • Stayed: May 2013, travelled with family
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Thank CapeCodPaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this reviewResponded 9 May 2013

Thank you for taking the time to write a review of your stay. I apologize that our housekeeping policy was not communicated to you upon check-in. While it is offered every 7-days, it can be done in-between upon guest request for a minimal fee. As well, we appreciate you letting us know that the elevator was loud. We are sorry for this issue, but are happy to read that we provided you with great customer service.

Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

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Reviewed 26 April 2013

muito bom ,sem dúvidas, procure por veronica,This place was very clean and had nice, spacious rooms. The continental breakfast is basic but satisfying. The price is right, the kitchenette has a fridge, microwave, utensils, stove, etc. Nice staff. Veronica was a huge help to us.

  • Stayed: March 2013, travelled on business
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Thank sandro b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this reviewResponded 10 May 2013

Sandro - I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your stay with us and the staff were accommodating. I will pass along your kind comments to the entire team, especially Veronica, who was a huge help to you!

Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

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Reviewed 2 February 2013

This is my 2nd time staying here and everything is SO much better and nicer than the first time. Everything from the fresh paint to the added shelf in the bathroom are great perks! The added morning coffee and healthy treats are great. Also, thank you Shazia and Veronica for your assistance. You both are always courteous, thoughtful, and helpful! Shazia, we loved the restaurant recommendation and will certainly go there again! Thank you!

  • Stayed: January 2013, travelled with family
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2  Thank SusanWatkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PropertyManager28, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this reviewResponded 4 February 2013

Thank you so much for your recent review of our property. I was so pleased to see that not only you were a returning customer, but that you enjoyed the refurbish that we did to enhance your stay. We look forward to your future travels to Columbia!

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Reviewed 31 January 2013

Room was nicely decorated and this Extended Stay was clean. The breakfast take away was ok but the people were really friendly. This is close to arundel mills mall and Baltimore. There is no good view from any window but If you want a view, get a room at the harbor and spend a lot more money. Here is good value. It is like a 15 minute drive to the inner harbor so I had something nice to do on the weekend. I want to thank Veronica and Mary for their good service. I would and will come again.

Room Tip: Ask for newly remodeled room! Nice comfy leather chairs
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  • Stayed: January 2013, travelled solo
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2  Thank CharlieP1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PropertyManager28, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this reviewResponded 4 February 2013

I was wonderfully pleased to see that you found the rooms decorated nicely and comfortable as well as the staff most accommodating. We look forward to your return visit!

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Additional Information about Extended Stay America - Columbia - Columbia Parkway

Address: 8870 Columbia 100 Pkwy, Columbia, MD 21045-2136
Phone Number:
Region: United States > Maryland > Columbia
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #10 of 12 Hotels in Columbia
Price Range: £54 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Columbia - Columbia Parkway 2.5*
Number of rooms: 104
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Also Known As:
Extended Stay America Columbia

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