We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best Hotel in Cumberland Area”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Fairfield Inn & Suites Cumberland
Ranked #1 of 4 Hotels in Cumberland
Certificate of Excellence
Collegeville
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Best Hotel in Cumberland Area”
Reviewed 22 April 2014

I am dealing with elderly relatives in this area and the staff at the Fairfield made a very stressful trip as relaxing and enjoyable as possible. Jennifer at the front desk is awesome. She takes care of my reservations, room type, and when the party booking my stay makes mistakes, she goes above and beyond to fix any issues, making sure we have a comfortable room and no issues. Our accommodations are excellent and Darenda make sure our room is the cleanest and most comfortable. She, as well, is excellent and even when I tell them the we do not need service every day, she makes sure we have clean fluffy towels and anything we need. The pool and Jacuzzi are warm and spotless.

Room Tip: All the rooms are great. There is not a bad room in the place.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lynnewinne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, 29 April 2014
lynnewinne,
Thank you for sharing reflections from your time with us at Fairfield Inn & Suites Cumberland. Nothing brings us greater satisfaction than to receive such positive feedback on the extra efforts in service that our staff took to make your trip relaxing and enjoyable. I look forward to commending Jennifer and Darenda on delivering such outstanding service and we thank you again for sharing. Please plan to visit us again in the future.

Kind regards,
Janine Pitner, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

478 reviews from our community

Traveller rating
    262
    169
    34
    9
    4
See reviews for
127
141
35
95
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Bethesda, United Kingdom
1 review
Reviewed 21 April 2014

This is a clean, fresh hotel. The staff are friendly and helpful. The colors are warm, uplifting and vibrant. The breakfast has lots to offer: cereals, juices, fruit, waffles, sausages, eggs, toast, bagels, muffins and more. The hotel location is excellent, you needn't drive unless you want. You can easily walk to local downtown stores and restaurants. It's along the "rails to trails" biking and walking path that passes through Cumberland. I have tried most of the hotels in the Cumberland area, this one is the best.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronald K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, 29 April 2014
Ronald K,
It's great to hear from you! Thank you for taking a moment to write a review from your stay at Fairfield Inn & Suites Cumberland. We're glad our clean hotel, friendly staff, and excellent location perfectly suit your travels. Please continue to make us your number one choice hotel in Cumberland. We hope to welcome you back again soon.

Kind regards,
Janine Pitner, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 April 2014

Stayed here for the marathon. We were very disappointed with the friendliness and the accommodations of the staff for that marathon. We were told there was no way possible for a late check out so that we should shower post-marathon because they were already very busy. I have run in many marathons with thousands of runners and have never been denied the ability to shower in my room after a marathon. The hotel was busy because of the marathon, but was not willing to make their guests comfortable.

Check out was at noon, and we left a few maps, pieces of paper and celebration beers in the room to collect to bring to the finish line of the marathon. Upon returning to the room at 11:30 before checking out - everything that we had left in the room was removed.

Clearly this hotel has no concern for its guests and has no business being a partner hotel for a marathon - they just wanted the business and apparently it was too much business because it made everyone we came in contact with that weekend very rude.

  • Stayed March 2014, travelled with friends
    • Service
Helpful?
Thank FightingIllini10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, 21 April 2014
FightingIllini10,
Thank you for writing. We appreciate you choosing to stay with us during the marathon and we sincerely apologize that you did not experience the exceptional stay and service that you've come to expect from us. We value you as our guest and do hope you'll give us another opportunity to demonstrate our commitment to guest satisfaction. Thank you again for your feedback.

Sincerely,
Janine Pitner, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maryland
Level Contributor
101 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 17 April 2014

Stayed here while visiting my parents. Nice clean plan, average breakfast but good. Will stay here next time also. If you are interested in the scenic railroad and C&O canal, great location. The area is quiet, friendly front desk.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OldDudeDiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, 21 April 2014
OldDudeDiver,
We appreciate hearing from you and thank you for sharing feedback from your stay with us at Fairfield Inn & Suites Cumberland. I'm delighted to hear you enjoyed a quiet stay and found our service, location and amenities to meet your satisfaction. We're happy to have had you as our guest while visiting your parents and we look forward to your return visit. Thank you again for your review.

Sincerely,
Janine Pitner, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
6 reviews
5 hotel reviews
Reviewed 2 April 2014

very nice place, clean and comfortable...once you park the car, you can walk or bike where ever you want...great location, enjoyed an excellent dinner and a safe evening stroll through town, then back to rest...with windows that opened, we slept well...lulled by the hum of the rail and road...and especially...the cool mountain air flowing in the window...thanks....

Room Tip: ask for canal or trail view..
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank terrlucc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, 9 April 2014
tl2020,
Thank you for taking the time to reflect on your stay at Fairfield Inn & Suites Cumberland. We appreciate your complimentary feedback about our clean hotel and great location. We're glad you enjoyed a comfortable stay and we hope to welcome you back again soon. Thanks again.

Sincerely,
Janine Pitner, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
109 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 16 March 2014 via mobile

We travel to cumberland every march for their annual pub crawl and we always stay at this hotel. Everyone is always friendly and very nice hotel for the price. The free breakfast is a very impressive spread too. Pool is clean and well taken care of. Will be making reservations for next march!

Stayed March 2014, travelled as a couple
Helpful?
Thank Butch9101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, 22 March 2014
Butch9101,
We appreciate your return visits and thank you for writing a review about your experience at Fairfield Inn & Suites Cumberland. I'm delighted to hear that our friendly service, complimentary breakfast selection, and clean pool area consistently make for an enjoyable stay. We look forward to welcoming you back as our guest again next March! Thank you once again for your review and patronage.

Sincerely,
Janine Pitner, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
248 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 10 March 2014 via mobile

My husband and I stayed at this hotel last night. We had stayed here before in August 2013. This hotel has gone down! Upon checking in, we checked into a dirty room. There was gum stuck on the bed, a booger on the lamp shade, dirty sheets and dingy pillow cases with a dried booger on it! It was disgusting. There was also dirt on the walls and a candy wrapper on the floor. I went downstairs to switch to a better room, the lady behind the desk was very nice, and she switched us out immediately. When we entered our new room, the room was cleaner, but there were thin covers on the bed, no extra covers in the room and the toilet was filthy and the shower curtain liner was very filthy. There was also mildew in the shower. I used a face towel to wipe up water on the sink after using it and the towel was filthy. By this time, after traveling 7 hours to get to a Cumberland, we were exhausted! We just went to bed. Before checking out, I went to get some complimentary breakfast, muffins, waffles, boiled eggs, picked over cantaloupe, and dingy looking apples. I settled for yogurt,they only had fat free, not much else to choose from. This hotel overall needs a THOROUGH CLEANING! It it dirty, dusty and filthy. I don't know how this hotel could rent a rooms this filthy. Clearly the housekeepers did not clean that room. Run from this place. It is a 2 star hotel charging 3-4 star prices.

Stayed March 2014, travelled as a couple
Helpful?
2 Thank TonifromOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, 21 April 2014
TonifromOhio,
We appreciate hearing from you and sincerely apologize that the cleanliness of your room was not met with our excellence in service. I assure you that your comments have been addressed with our housekeeping staff in order to ensure that we consistently provide the exceptional stay that our guests deserve and expect. We value your business and hope to provide a more rewarding stay in the future. Thank you again.

Sincerely,
Janine Pitner, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Cumberland
0.3 mi away
Ramada Cumberland Downtown
Ramada Cumberland Downtown
#2 of 4 in Cumberland
577 reviews
3.0 mi away
Sleep Inn & Suites Cumberland
3.8 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#1 of 5 in LaVale
220 reviews
Show Prices
Show Prices
Show Prices
3.6 mi away
Holiday Inn Express & Suites La Vale - Cumberland
4.4 mi away
Best Western Braddock Inn
7.9 mi away
Hampton Inn Frostburg
Hampton Inn Frostburg
#1 of 6 in Frostburg
465 reviews
Show Prices
Show Prices
Show Prices

Been to Fairfield Inn & Suites Cumberland? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fairfield Inn & Suites Cumberland

Property: Fairfield Inn & Suites Cumberland
Address: 21 N Wineow St, Cumberland, MD 21502-3547
Region: United States > Maryland > Cumberland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Cumberland
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Cumberland 2.5*
Number of rooms: 108
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Hotels.com, Priceline, TripOnline SA, Hotel.de, Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your Fairfield Inn & Suites Cumberland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairfield Inn & Suites Cumberland Hotel Cumberland
Fairfield Inn And Suites Cumberland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing