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“Excellent for business”

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Fairfield Inn & Suites Cumberland
Ranked #1 of 4 Hotels in Cumberland
Certificate of Excellence
Baltimore, Maryland
1 review
“Excellent for business”
Reviewed 4 June 2014

Our law firm frequently uses their Board Room for depositions, and the staff - Katie in particular - is incredibly competent, helpful and efficient - and also thoughtful and kind! This makes setting up the room rentals easy and worry-free; it is a tremendous help to deal with such wonderful people in the course of the business day!

Stayed March 2014, travelled on business
Helpful?
Thank HSM1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, 11 June 2014
HSM1,
Thank you for your loyalty and repeat business at the Fairfield Inn Cumberland! We sincerely appreciate you choosing us for your deposition needs. Your kind words will be shared with Katie and we look forward to seeing you again soon.

Thanks again!
Janine Pitner, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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465 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Erie, Pennsylvania
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 June 2014

Hotel was within walking distance of some great restaurants. The bike/walking trail behind it was very nice as well. Rooms were typical. Complimentary breakfast could have had more options. Sausage every day isn't my thing. Fruit was always available though. Did have one mysterious event. My expensive prescription eyeglasses came up missing from their case. Desk wasn't all that helpful. In fact when I first called to report it they put me on hold then asked to call me back and never did.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ladygreen50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, 10 June 2014
Ladygreen50,
Thank you for your review. We appreciate your positive feedback on our location and the variety of offerings around our hotel, as well as opportunities for improving our guest experience. It's unfortunate to hear that we did not follow up to your call and inquiry of your missing prescription glasses. This is not typical of our staff, and I assure you we have addressed your comments with our staff to ensure we're consistently doing all we can to serve our guests. Your satisfaction is important to us and we hope you'll give us another opportunity in the future. Thank you again.

Kind regards,
Janine Pitner, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
108 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 27 May 2014

Originally planned to drive through to Pittsburgh from Baltimore for a baseball game the next day. We got a late start and decided to stop in Cumberland. TA reviews were good so we picked the Fairfield.
Check in was fine. The lady at the desk was helpful with dining recommendations. Lobby was fine. Surprisingly the hotel was booked full on a Tuesday night.
Our king room was on the small side but OK. We noticed an odor from the area of the fridge when we used the desk to check out the internet. It wasn't overwhelming but was annoying. There were a few crumbs on the dresser from previous guests and a large collection of cobwebs directly over the fridge. Bathroom counter was black and you couldn't help but notice it was wiped clean only around the sink with no attention given to corners.
When preparing to leave in the morning we saw there were numerous ants in the bathroom. We thought we should report the ants and the check out lady just said it was that time of year.
All in all a lesser experience than we anticipated. Slept in so can't comment on breakfast. Probably would not return.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank macndave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, 29 May 2014
macndave,
Thank you for writing and bringing your concerns to my attention. I sincerely apologize that the cleanliness of your room was not met with our excellence in service. Your comments have been addressed with our housekeeping staff in order to make improvements and heighten our awareness of such issues. We value you as our guest and do hope you'll give us another chance to provide the exceptional stay you've come to expect and deserve. Thank you again for writing.

Kind regards,
Janine Pitner, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 May 2014

We arrived at the hotel on an evening and enjoyed some authentic Maryland Blue Crabs at the Crabby PIg - yummy messy food! We were driven to a small town; Meyersdale, with our bikes the next morning and dropped off to begin our journey back....3 hours later we crossed the Great Continental Divide and the Mason Dixon Line....lots of fun and scenic ride...the dark tunnels were very exciting!!! Great hotel to base from...nice staff and friendly service.

Room Tip: ask for a river view room
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aroundtheblockt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, 29 May 2014
Aroundtheblockt,
Thank you for taking the time to write a review from your stay with us at Fairfield Inn & Suites Cumberland. We appreciate the opportunity to serve your hotel needs while on your bike trip, and we're glad our hotel and friendly service perfectly suited your travels. We hope you'll return for another visit in the future and thank you again for your review.

Kind regards,
Janine Pitner, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
71 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 May 2014

We had a king room, with a very comfortable bed, nicely decorated room and a very clean bathroom with a working exhaust fan. The staff was friendly, especially the night staff who recommended Patricks pub to watch the Preakness race on TV. This hotel does not have a bar or restaraunt but there is one just next door, the Crabby Pig. The Western Maryland Scenic Railroad is a short walk away as is Ridgely WVA.

Room Tip: If you are in Cumberland to ride the Western Maryland Scenic Railroad this is the best plafe to stay...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShannonTravers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, 24 May 2014
ShannonTravers,
We’re happy to hear from you and glad you enjoyed your stay with us at Fairfield Inn & Suites Cumberland. It’s great to hear that the level of comfort and service you experienced reflects the high quality standards that we strive to deliver. We hope you’ll visit us again soon. Thanks again!

Kind regards,
Janine Pitner, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampton, Virginia
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 May 2014 via mobile

We stayed at this hotel on our way to Morgantown,WV. Very nice property and friendly staff. Not far from the new casino at Rocky Gap and they have shuttle service to and from on the weekends. I can't wait to go back!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, 19 May 2014
Renee W,
We're happy to hear from you and glad you enjoyed your stay with us at Fairfield Inn & Suites Cumberland. It's great to know that our close proximity to the casino and convenience of our shuttle service perfectly suited your travels. We look forward to your next visit and thank you again for writing.

Kind regards,
Janine Pitner, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, DC
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 14 May 2014

We reserved a King Suite for one night. We were in town for a funeral (a dear friend). We didn't arrive until late Friday evening, but check-in was terrific. It was my Husband, Brother and myself. My Husband and I had the King Bed and my brother had the pullout on the sofa in the living room area. The room was well maintained and more than enough room for the 3 of us. If I had one thing that they could do better, it would be to separate the living room and bedroom better. He could hear our tv, and we definitely heard his...but all in all, a good room.

We also enjoyed the complimentary breakfast....VERY NICE. Waffles, eggs, sausage, cereals, muffins, bagels, pastries. I thought it was a nice set up. Such a sad occasion, but nice accomodations.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nessa1dc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, 19 May 2014
nessa1dc,
Thank you for taking the time to reflect on your stay with us at Fairfield Inn & Suites Cumberland. We understand the extra level of stress when traveling for a funeral, and I am glad our staff, amenities, and accommodations added extra comfort during this difficult time. Your feedback is important to us on all areas and we thank you again for writing. We hope to extend our hospitality to you again in the future should your travels bring you back to the area.

Kind regards,
Janine Pitner, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Cumberland

Property: Fairfield Inn & Suites Cumberland
Address: 21 N Wineow St, Cumberland, MD 21502-3547
Region: United States > Maryland > Cumberland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Cumberland
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Cumberland 2.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
Fairfield Inn & Suites Cumberland Hotel Cumberland
Fairfield Inn And Suites Cumberland

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