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“Very nice hotel in a pretty spot”

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Fairfield Inn & Suites Cumberland
Ranked #1 of 4 Hotels in Cumberland
Certificate of Excellence
Charlotte, North Carolina
Level 4 Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Very nice hotel in a pretty spot”
Reviewed 31 July 2014

I have stayed at this hotel many times. It is convenient off of the highway. It backs right up to the rail trail, so if you like to bring your bikes it is a great place. The bike shop, small shops, good pizza place and terrific bakery (M&J) are all within easy walking distance. The free breakfast is better than some, with eggs, waffle maker, french toast (in the little fridge, pop them in the toaster), bagels, juice, etc. The rooms are always very clean and the staff friendly. The rooms near the elevator are slightly larger than the other rooms (room #'s ending in X10 - X18). The odd number rooms face the river (prettier view), the even number rooms face the street and where the trains go by.

Cumberland can be a cute visit for a day. Walk over to the center area where the streets are blocked off and you can walk on the bricks and go into a few little antique stores, a hobby shop, a old-fashioned bakery, a bookstore (down a side street) and a museum or two. Also, the Chinese restaurant near McDonalds is very good.

My big, big, big HUGE gripe with this hotel is that, because of that STUPID god-forsaken casino they built at Rocky Gap they now require a two night stay on Friday and Saturday night. And the prices have shot WAY up. It used to be typical to get a room for $100 or less on a weekend night, slightly more in the summer. Now it is $140+ a night. If you just need a Saturday night you might be able to book it last minute, but the price is much more expensive than if you booked in advance. Because of this it looks like we will be staying at the Ramada more often.

Room Tip: The rooms near the elevator are slightly larger than the other rooms (room #'s ending in X10 - X...
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Shadowfax44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, 1 August 2014
Dear SaraJayneT,

It’s wonderful to know your stays have been pleasant. We love hearing you were pleased with our hotel amenities, location and service. Your review helps us to monitor and improve our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon.

Best,
Janine Pitner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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487 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
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  • German first
  • Italian first
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English first
Louisville, Kentucky
Level 4 Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 July 2014

This hotel is very nice to stay. Very clean, Quiet,Very friendly staff, spacious and well furnished rooms, refrigerator and microwave in room. soft bath towels, Good breakfast, it is easy to get in and get out to I 68. highly recommended. wish to stay more days. Thanks a lot.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank mathsmarch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, 26 July 2014
It’s wonderful to know you enjoyed our friendly associates and amenities. We appreciate you sharing your kind review with us and other travelers. Our team strives to be your hotel of choice when in the Cumberland area.

Kind Regards,
Janine Pitner
General Manager
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nj
Level 5 Contributor
79 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 22 July 2014

stayed here several times to visit relatives in town. breakfast is always consistent and good. fresh options and a variety of foods for all tastes. rooms were clean and neat. beautiful scenery out back. located in proximity to train station and a cute shopping district.

  • Stayed August 2013, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank idaninalevy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, 24 July 2014
Thank you for your kind review and recommendation! I’m thrilled to know you enjoyed our clean rooms, ample breakfast and nice location. We appreciate your patronage and hope to see you again on your next family visit.

Best,
Janine Pitner
General Manager
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Connecticut
Level 5 Contributor
90 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 22 July 2014

Enjoyed one night here on our road trip. Nicest hotel we stayed at along the way. Staff were very professional. Rooms were very nicely furnished and modern. Bath was really nice and updated. Lots of pillows. Pool and hot tub were very clean and well maintained. Breakfast was good with big selection. Waffle machines get crowded. Location just off the highway but street noise not bad.
Cons: had to unplug the fridge in the middle of the night since it was making a squealing high pitched noise which woke me up.
Only complaint I have about all the hotels is the blaring tv at breakfast. Ugh!

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank cnpotluck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, 24 July 2014
Our associates understand and believe that our valued guests deserve an exceptional stay and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments regarding our modern rooms, ample breakfast and excellent service with our team; they work hard to ensure guests have a pleasant stay. I appreciate you recognizing our strengths while providing us some areas of opportunity for improvement. It is feedback like yours which fosters improvement for future stays.

Best,
Janine Pitner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 July 2014 via mobile

I was cycling the C and O and GAP and stayed at this hotel and cannot recommend it highly enough especially for bicyclists. They provide bike washing facilities and allow you to bring your bike into the room. It's right on the trail and a good bike shop is a few feet away. Price isn't moderate but worth the cost .

Stayed July 2014
Helpful?
Thank c r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, 21 July 2014
Dear C R,

We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was enjoyable. Nothing would please us more than a return visit.

Warm Regards,
Janine Pitner, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampstead, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 July 2014

I stay at the Fairfield Inn in Cumberland, MD several times each year. Both Janine Pittinger and Jennifer Taylor are warm, friendly, courteous and always make my stay enjoyable. They and their friendly staff go out of their way to make me feel at home.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Mary Lois P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, 18 July 2014
Dear Mary Lois P,

We are delighted to hear of the comfort you experienced at our hotel. I’m glad you felt at home. Our associates are the key to providing our guests with a satisfying stay. I look forward to sharing your kind remarks.

Best,
Janine Pitner, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 July 2014

I have been staying at this hotel for months and insist on this hotel due to the excellent treatment I receive from the staff. Especially Jennifer Laura, and Wendy who always go out of their way to accommodate me. The hotel is clean and frieindly at every level and I plan to stay here for many months and years ahead. Thank you ladies, Sam P.S. Every time I check in Jennifer,always sees I get everything I need, the room i like and i feel like its home due to her freindly welcoming. If more hotels had employees like this one, the world would be a better place! Sam

Room Tip: every room Ive had i enjoyed.
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  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review, 9 July 2014
Thank you for your kind review! We’re pleased to hear our friendly and accommodating associates made for an enjoyable stay; I look forward to sharing your feedback with the team. It was a pleasure to host you. We look forward to seeing you again.

Best,
Janine Pitner, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Cumberland

Property: Fairfield Inn & Suites Cumberland
Address: 21 N Wineow St, Cumberland, MD 21502-3547
Region: United States > Maryland > Cumberland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Cumberland
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Cumberland 2.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
Fairfield Inn & Suites Cumberland Hotel Cumberland
Fairfield Inn And Suites Cumberland

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