Pros: The room was nice and clean. It is located right on the GAP trail and the C&O Tow Path trail. We were even allowed to bring our bikes into our room. Also the pool and hot tub were nice.
Cons: After riding our bikes 40 miles we came back to the hotel to find our keys were not working. We went to the front desk and they told us they thought we had checked out that morning even though we had prepaid for two nights weeks in advance. We went back to the room and found that the maid had not visited yet. We went to the pool and returned an hour later to shower but the maid still had not been in even though it was 4:30. My husband went back to the front desk for clean towels. He was told the maid would be coming in 15 minutes. At that point he told them to forget it because we both wanted to shower and go eat dinner. So, our room was not cleaned. The next morning breakfast was a disaster. Apparently one of their microwaves had broken and there was no hot food. The girl was trying to get caught up, but the place was packed and she just got further and further behind. The coffee was empty the whole time and I had to go back to my room to make a cup there.
I know stuff happens and the hotel did send me a small gift certificate to use towards a return visit to the hotel within the year which was very nice. I would still recommend this hotel and probably stay again mainly because of its location.
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- Also Known As:
- Fairfield Inn & Suites Cumberland Hotel Cumberland
- Fairfield Inn And Suites Cumberland