We needed a room on Labor day weekend because of a last minute decision to visit our son at school. It was 20 miles from the college but was one of the last places that had rooms available. The hotel itself is in need of a make over but more importantly we found it to be clean. The evening desk clerk was great. she was so nice and had service with a smile. You must realize this young lady was working the evening shift on a holiday weekend and still managed a smile. we heard a guest complain about the train noise but we slept soundly. It is obvious that customer service is a priority which was nice to see. I have paid 3 times more and have felt like I was bothering the desk clerk just to check in.
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- Also Known As:
- Holiday Inn Cumberland Downtown Hotel Cumberland
- Cumberland Holiday Inn