Myself and I friend booked 3 nights during Bike Fest in Delmar. I have stayed at other HIE in the past with never a problem. This was the first time something had not gone smoothly. First off we were booked arriving Thurs afternoon and checking out on Sun. The weather looked questionable earlier in the week to ride down on Thurs so our group going decided to cancel the first night so we could leave Fri when the weather would be better. When we called to cancel our Thurs night reservation (prior to 24 hr notice) we were told we still had to pay for the room due to the on line booking it was done through. But the room was NOT booked on line it was done through the 800# for Holiday Inn. Trying to explain this it was to no avail, we still would be responsible for that night. So myself, and friend decided that if we had to pay for it we would be in it one way or another! So we lucked out and the weather held out until later and we made it without incident.
Once checked in the room was clean and spacious but what we didn't know that out room was adjacent to the fitness room! Needless to say at 5:30 am the next morning we were awoken to someone running on the treadmill and the TV blasting right next to our heads! We complained and asked to be moved but were told there were no other rooms available. That same night (Fri) at about 9:30-10:00 pm we could hear the TV again in the other room. We went over and found no one there and the TV up FULL VOLUME! So needless to say we turned it off.
After returning from being out most of the afternoon we also found that one of the key cards did not work and had to go back to the desk to have it fixed. This happened to BOTH key cards EVERY time we left the room! Only upon checkout were we told that they would check the lock that there could be a problem. REALLY???? NOW you're going to check after we had gone to the front desk at least 8 times over the course of our stay!
We barely got an apology from anyone and at one point the person seemed annoyed with us since we were there so many times with the key cards!
I'm really not sure if I will stay there again but if I do I really hope for a better experience!

Generally speaking, the Holiday Inn is a hotel chain with a fairly decent reputation; however, this visit did not live up to that expectation. Only stayed for one night on a business trip. The room itself was okay at best. The bed was very uncomfortable and I've slept in a lot of hotel beds in my travels. The bathroom was even worse. The drain in the bathtub was clogged and the water would not go down. The toilet leaked to the point a cup was sat under it to catch the water so it wasn't all over the floor in the morning. For a nonsmoking facility, the stench of smoke coming from an adjacent room was offensive. I understand this aspect is beyond the hotel's control to some degree but combined with the other issues, it only added to the negatives. The positive would be the complimentary breakfast, which while wasn't outstanding, I found to be adequate. Overall, the next time my travels take me to this area, I will look elsewhere to stay.

I stayed at the holiday near Englishtown, Co...wonderful experience...the one near East Brunswick, NJ also excellent...so it was a no brainer where we would stay when we came to Maryland. Unfortunately it was a nightmare. We were told the pool wasn't working and basically told we could go somewhere else if we didn't accept that. I called the other hotels but they were all booked since everyone was leaving this one and going to the others. We were billed wrongly and I tried explaining it to the Manager A. Webster...She was unsympathetic to a mom with two toddlers..I explained how hard it was to get two toddlers dressed and undressed to drive to another hotel miles away just to use their pools, her response was unsympathetic and basically said to me 'deal with it'...when I asked her to remove the additional charge she refused and was dismissive....I explained to her that it might be a small amount to her but it wasn't small to our family she continued talking about her rules, and then went on to talk about us to her employees. There were other guest in the lobby and they were shaking their heads at this treatment. There was only one person at the front desk at all times so if you needed something you had to get it yourself like sheets, etc. The breakfast was always removed well before the 9:30am cut off. I could go on and on but I really like the other holiday inns and don't want to ruin it for them. I really hope they make the necessary changes so no other family has to have their vacations ruined like this.