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“Painfully Uncomfortable King Bed”

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Holiday Inn Express Easton
Ranked #5 of 9 Hotels in Easton
Certificate of Excellence
Gold Canyon, Arizona
Level Contributor
97 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Painfully Uncomfortable King Bed”
Reviewed 6 October 2013

Group reservation for a meeting. Hotel staff was very accommodating, especially Jackie who kept the breakfast well stocked and fresh. Ample supply of good quality towels and toiletries. Thin sheets and lumpy mattress -- at least the king bed in room 215 was used up and "supported" by a hard box springs. Large troublesome pillows. Since I couldn't get comfortable, I would not stay here again.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vernelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
davidjoy, General Manager at Holiday Inn Express Easton, responded to this review, 17 October 2013
Dear Vernelle,
I am sorry to hear that you did not get a good nights sleep. We are in the process of buying and switching out beds. The oversized pillows are a new brand requirement, and we had just gotten them in. I haven't heard too many comments on those yet, so i appreciate you bringing that to my attention. I am pleased to hear that you were satisfied with our staff, and I am hoping that you will reconsider your decision, and give our hotel a second chance. I know that we can supply you with the service you are accustomed to and deserve.
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Write a Review

220 reviews from our community

Traveller rating
    125
    69
    20
    5
    1
See reviews for
63
51
16
40
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Washington dc
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 October 2013

Norris Real and Jackie Banning

Norris allowed early hour access to the pool for therapeutic exercise and provided lights for safety. His kindness enabled me to remain flexible and pain free during our stay. Thank you Norrie!

Jackie was unfailingly kind and her gentle presence was the essence of hospitality. A great start to the day with each breakfast. Thank you Jackie.

Hoiday inn express thank YOU for a pool that is 5+ feet deep for tall water walkers and water aerobic exercises. My first question each place I stay is how deep is the pool? Thanks for 5 feet.

Stayed October 2013, travelled on business
Helpful?
Thank Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
davidjoy, General Manager at Holiday Inn Express Easton, responded to this review, 17 October 2013
Dear JaneM,
Thank you so much for your review. I have passed along your comments to both Norrie, and Jackie. I am so pleased that you enjoyed your stay with us. Customer service is our #1 priority and I'm so pleased that you were satisfied with ours. We look forward to you coming to stay with us again!
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Cincinnati, Ohio
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 October 2013

After the Best Western in St. Michaels screwed us over, we went to the Holiday Inn Express in Easton. It was AWESOME! From Doty at the front desk, to Jackie who did the amazing breakfast, we had people helping us left and right. More pillows? No problem. Another Duvet? Absolutely. Want a bottle of water as you walk out.......here you go. The rooms were really big. Bed was comfortable. I LOVED this hotel and the people working there. They worked really hard to make sure we were happy.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
davidjoy, General Manager at Holiday Inn Express Easton, responded to this review, 2 October 2013
Dear L B,
Thank you so much for your kind review. Im so pleased that in light of your experience with the other hotel, that we were able to give you a great experience with us. I truly believe that I have the best staff in the area. We do try to provide the same service we would want on our trips, and I believe it shows. Thank you so much for the kind comments, I have relayed them to my staff. Please come see us again!
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Roanoke, Virginia
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 September 2013

This is a great location with Great staff. They provide number one customer service as is to be expected with the IHG brand these days! From check in to check out the next morning, I had a great time. Spacious room and very clean

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Timickus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
davidjoy, General Manager at Holiday Inn Express Easton, responded to this review, 2 October 2013
Dear Timickus,
Thank you so much for your great review. I am so happy to hear that you were so pleased with your stay. I have passed along your comments to my staff, as they always appreciate hearing the compliments. Please come and see us again the next time you are in the area!
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Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 September 2013

I stayed at this holiday inn express to attend a meeting in the area. It was a little less than expected from a holiday inn express. The bathrooms were very small, and the beds felt odd but comfortable enough. All of the carpet could use replacing throughout the building. However with these slight downsides the indoor pool and hot tub were very clean and nice to enjoy after long meetings. The business center was nice as well. The breakfast was very good and the breakfast staff made it a wonderful experience. I don't remember her name but she was very helpful and kind. Also the front desk clerk who checked me out was very helpful.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sduncan141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
davidjoy, General Manager at Holiday Inn Express Easton, responded to this review, 2 October 2013
Dear sduncan141,
Thank you so much for your review. I apologize for the carpeting, we are looking into having that replaced within the next year. I am pleased to hear that you enjoyed the pool and hot tub, and especially the breakfast. I am passing along your kind comments to both our breakfast bar attendant as well as front desk. I hope that you come and see us again the next time you are in the area!
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Crofton, Maryland
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 September 2013

Excellent and very helpful staff, room very clean and updated, good location near numerous restaurants (sit down, fast food, diner) and fuel stations. Staff had complimentary water and fruit in numerous locations in lobby which was nice on a hot day.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mule8654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
davidjoy, General Manager at Holiday Inn Express Easton, responded to this review, 2 October 2013
Dear Mule8654,
Thank you so much for your review. Im glad to hear that you were happy with our service, as well as had a good time in our surrounding area. Please come see us again, next time you are in the area!
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Alexandria, Virginia
Level Contributor
72 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 28 August 2013

No complaints on a nice place for a quick overnight if needed. Certainly not a place for a vacation but a nice travel spot with a pool, hot tub, breakfast and very friendly staff on your way to the ocean of for a weekend trip to the Easton area.

Room Tip: very helpful staff
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SRKauafman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
davidjoy, General Manager at Holiday Inn Express Easton, responded to this review, 2 October 2013
Dear SRKauafman,
Thank you so much for your review. Im glad that you were able to enjoy your quick trip through Easton. Next time you are in the area, please stop by and see us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Easton

Property: Holiday Inn Express Easton
Address: 8561 Ocean Gtwy, Easton, MD 21601-7153
Phone Number:
Region: United States > Maryland > Talbot County > Easton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Easton
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Easton 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
Experience Eastern shore hospitality at its best with a warm welcome by the friendly staff at the Holiday Inn Express Easton. Then, kick off your shoes and relax in one of our 73 well appointed smoke free guestrooms. Every morning awaken to freshly brewed coffee and a complimentary Smart Start hot breakfast. Then, wind up your busy day with a swim in our indoor pool or melt the stress away in our hot tub. We are only minutes away from the world-class Hog Neck Golf Course as well as the Avalon Theater featuring entertainment for the whole family. Other nearby activities include sailing, boating and fishing in Oxford and St. Michael's as well as great shopping in places such as historic St. Michaels. For the history buff, take the time to visit the Birthplace of Harriet Tubman only miles away in Cambridge, Maryland as well as the Maritime Museum where you will find a plethora of information on marine equipment and boating. The atmosphere here at the Holiday Inn Express of Easton, MD will make you feel like you are home away from home with all of the amenities of home. Free high-speed Internet in all rooms, along with cable TV, free HBO, mini fridges and microwaves, full size ironing board and steam iron, as well as secure and free printing services from your room. Our apologies, but no pets are allowed. Must be 21 years of age unless active military. Visit Easton, MD and Stay Smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Easton Hotel Easton
Holiday Inn Easton
Easton Holiday Inn

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