The hotel itself was very nice and staff were helpful. Upon check out paid cash for the room. After getting home and getting my credit card bill the hotel 4 days after I left put through a misc charge and then reversed it the same day but with exchange rate the charge ending costing me a few cents. Upon contacting the hotel I was advised that for nearly a year they have had trouble getting credit card holds for rooms released. They advised that to get the hold released on my card they had to put through a charge and then reverse it. They advise that they have been unable to resolve the issue with their credit card company. They do not warn you of this issue when you check in or out, nor do they notify you of this when they put through the charge on your card. When I asked to be reimbursed the difference in the exchange rate I was advised that they could send me the money but could not put through the credit on the card. Seems strange to me that they can put through an unauthorized charge on your card and reverse it but cannot process the credit on the card.
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- Also Known As:
- Edgewood Sleep Inn
- Sleep Inn Edgewood