We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Was not the best experience”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Holiday Inn Express Hotel & Suites Columbia East - Elkridge
Ranked #3 of 5 Hotels in Elkridge
Certificate of Excellence
GreenLeadersBronze level
Lexington Park, Maryland
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Was not the best experience”
Reviewed 23 June 2014

HIE is one of my top choices in hotels, however this particular one did not impress me. The first room I was given has serious issues, disgusting ones. It looked like it had been partially made, but it wasn't. The beds were badly made, not tucked correctly and looked like they had been laid on already. In the bathroom was an unflushed toilet full of poop! We walked right out and went to the desk manager who quickly appologized and gave us another room on the 3rd floor. Getting off the elevator I noticed a smell, it seemed like this was a smoking floor, although smoking was not allowed on any floors. The room also smelled funny like it had been smoked in previously. My wife decided it was ok so we stayed, but i wanted to go complain again. The A/C unit looked like it had some sort of fungus growing in it, which could have been the smell, not sure. I didn't notice that part until the next morning after we had been breathing it in all night.

I doubt I will come back to this location. 2 bad rooms in the same night is not a good ratio.

Room Tip: Check the bathroom!
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SolidStateS15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressColumbiaGM, General Manager at Holiday Inn Express Hotel & Suites Columbia East - Elkridge, responded to this review, 25 June 2014
Our staff and Management would like to thank you for taking the time to send over your comments into regards to your recent stay. We have shared your comments with our department managers so we can ensure mistakes like this does not happen again. Please contact one of our management staff if you would consider a future visit with us again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

306 reviews from our community

Traveller rating
    221
    58
    13
    8
    6
See reviews for
124
45
22
73
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Swedish first
  • Any
English first
Washington DC, District of Columbia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 June 2014

Stayed June 6-8, 2014 contacted the hotel a few days before arrival to not only confirm reservation but also confirm accessible room. I ambulate with a wheel chair. I spoke with Brianna and our room reservation was not for an accessible room. Brianna spent a good amount of time sorting things out and never once complained or made me feel like I was bothering her, quite the opposite the entire staff was the definition of customer service. Once we arrived on what was a very busy weekend they accommodated us and moved our family so we could all be on the same floor. The accessible room was good especially the roll in shower, it was well appointed and showed consideration for folks in chairs.
The morning breakfast was great and again the staff ready and willing to help.
Over all great experience

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ksqred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressColumbiaGM, Front Office Manager at Holiday Inn Express Hotel & Suites Columbia East - Elkridge, responded to this review, 16 June 2014
The Holiday Inn Express and Suites in Elkridge Maryland would like to thank you for your recent visit to us. We are glad to read that you were very pleased with the service, room, and staff members specially Brianna. I will be sure to share your comments with her. Thank you again .We look forward to welcoming you back in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Beach, Virginia
Level Contributor
403 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed 10 June 2014

Our family stayed here in two rooms for 2/3 nights. It was very pleasant.
Rooms are spacious. Queen beds were *very* comfortable. We had no problem with noise from either the elevator or the highway, but it was the weekend.
Breakfast was excellent. Good service, good food, nice eating area.
Restaurants within walking distance (Italian, Sushi) are very good. (We didn't try the Mexican)
Staff is efficient and friendly.
An excellent choice.
Only issue is finding the way into the entrance from the road. We missed the small signs. We should have paid more attention to the hotel's directions, which are very clear.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paul_from_VA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressColumbiaGM, General Manager at Holiday Inn Express Hotel & Suites Columbia East - Elkridge, responded to this review, 11 June 2014
The Holiday Inn Express and Suites would like to thank you for your most recent visit to our location and we are very pleased that you enjoyed your stay with us. We hope to see you again in the near future when your travels brings you back to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
88 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 29 May 2014 via mobile

Comfortable beds, clean bathrooms, large bedrooms, a basic breakfast buffet, and a smiling staff. What more would you want from a popular chain that's a cut above many of the others. Oh, it's also within walking distance of a super pizzeria, and there's a gas station on your way in or out. The pizzeria is Panzini.

Stayed May 2014, travelled as a couple
Helpful?
2 Thank Hal G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressColumbiaGM, Front Office Manager at Holiday Inn Express Hotel & Suites Columbia East - Elkridge, responded to this review, 2 June 2014
It is so rewarding to read that you had a wonderful stay with us. We are extremely pleased to hear that the cleanliness and comfort of our hotel met your standards and also that the staff added to the overall value to your stay. Thank you for staying with us. Looking forward to seeing you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 21 May 2014

I travelled and stayed in this hotel for business and to tell you the service and rooms here are very good and comfortable. The hotel staff was very corteous in arranging for my cab as I was new to this place. The complimnetary breakfast offered is amazing.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Manish26in
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressColumbiaGM, Front Office Manager at Holiday Inn Express Hotel & Suites Columbia East - Elkridge, responded to this review, 22 May 2014
Thank you for taking the time to write a review of your stay. we 're thrilled that you found our staff to be courteous and helpful.Costumer service is a top priority of ours, so we are glad that we were to meet this goal.Thank you for staying with us we look forward to welcoming you back in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rahway, NJ
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 May 2014 via mobile

Nice property, courteous staff, but WAY overpriced.
Will not be staying here again.
200$ for a Holiday Inn Express ?
Uh, no....

Only redeeming point, it is across the parking lot fr a great Mexican place. Otherwise, I would have left already.

Stayed May 2014, travelled on business
Helpful?
2 Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressColumbiaGM, Director of Sales at Holiday Inn Express Hotel & Suites Columbia East - Elkridge, responded to this review, 22 May 2014
Thank you for taking time to provide us with your review. We do appreciate your feedback regarding pricing. We apologize that you felt the rate was not comparable with the service and facility. We strive to price our rates to be competitive with the other hotels in our market ( Columbia, MD) Should you have a need to stay in the Columbia area again, please reach out to the Management Staff and we will do our best to accommodate you and your budget.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia, United States
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 May 2014

My husband and I stayed here one night here, and things were almost perfect.

The room was attractive, spacious and - most importantly - very clean looking. The beds were comfortable and there were two choices of pillows. I'm particular, so I always bring my own.

Breakfast was adequate*; not gourmet but enough choices to get me going. *The skim milk in the carafe by the coffee was spoiled. I added it to my coffee, and at first I thought there was something wrong with the coffee, but it was the milk. I gave the whole milk the sniff test, it was fine, and the coffee was okay.

Ask for a room on the side of the hotel facing away from the highway. Our room overlooked the highway, and it was noisy. I use earplugs, so it didn't affect me, but my husband didn't sleep very well as a result of the noise.

All in all, a nice stay. AND it's right across the parking lot from a terrific little Italian restaurant called Pazani, which I recommend (see my review for Pazani on Trip Advisor).

The complimentary shampoo, conditioner, etc. were of decent quality and smelled good.

Room Tip: Ask for room on the side facing AWAY from the highway and away from the elevators.
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Debia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressColumbiaGM, Front Office Manager at Holiday Inn Express Hotel & Suites Columbia East - Elkridge, responded to this review, 16 May 2014
Our team at the Holiday Inn Express In Elkridge Maryland would like to thank you for your recent visit. We are pleased that you enjoyed the stay with us. We look forward to having you back to our location very soon in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Elkridge
2.4 mi away
Comfort Suites Columbia Gateway
1.9 mi away
Best Western Plus BWI Airport Hotel - Arundel Mills
3.5 mi away
DoubleTree by Hilton Columbia
Show Prices
Show Prices
Show Prices
2.6 mi away
Hampton Inn Columbia
Hampton Inn Columbia
#4 of 12 in Columbia
444 reviews
10.9 mi away
Sleep Inn & Suites Downtown Inner Harbor
1.2 mi away
Hilton Garden Inn Columbia
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Hotel & Suites Columbia East - Elkridge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites Columbia East - Elkridge

Property: Holiday Inn Express Hotel & Suites Columbia East - Elkridge
Address: 6064 Marshalee Dr, Elkridge, MD 21075-5935
Phone Number:
Region: United States > Maryland > Elkridge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Elkridge
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Columbia East - Elkridge 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
The Holiday Inn Express Columbia East-Elkridge is perfect for both business and leisure travelers with easy access to I-95 & I-70, a 24-hour Business Center and meeting space. Nestled among major corporations such as IBM, Johns Hopkins Applied Physics Lab, Lockheed Martin, Micros Systems, Northrop Grumman, Orbital, SAIC, this Holiday Inn Express Hotel & Suites Columbia Elkridge is in close proximity of ten miles from the Baltimore Washington International Airport. It is easy to plan a full fun day in Charm City downtown Baltimore, such as National Aquarium, Camden Yards, or to see a Ravens Football game at M&T Stadium. Make a day to shop by visiting Arundel Mills Mall, with hundreds of specialty stores with featured outlet retailers, restaurants and entertainment. All our guest rooms are fully equipped with plenty of work space to spread out, surf the Internet free, or watch your favorite show on the HD flat screen television. Every day starts with our complimentary "Hot" Express Start breakfast. Stay fit with a swim or the use of our 24-Hour Fitness Center, any time of the year. Suites designed with long term travelers in mind, wet bars, microwave/mini refrigerator combos, so we are confident our hotel can meet the needs of seasoned travelers. We look forward to you experiencing a warm welcome to our new Holiday Inn Express Columbia-East Elkridge. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, Expedia, IHG, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., HRS, Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your Holiday Inn Express Hotel & Suites Columbia East - Elkridge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Columbia East - Elkridge

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing