We stayed at this location during the 2014 Capitol Jazz Fest. Great location close to shopping center and restaurants. Stay at Holiday Inn Express quite frequently, and this is a very well maintained property.More
We stayed at this location during the 2014 Capitol Jazz Fest. Great location close to shopping center and restaurants. Stay at Holiday Inn Express quite frequently, and this is a very well maintained property.MoreShow less
We would like to thank you for staying with our location and we are very pleased that you enjoyed your stay with us. We hope to see you again soon.
This HIE was close to BWI, very up to date with it's appearance and services but the best thing of all, it has a great staff. I can't say enough about their over the top helpful attitude. I had an off the wall request for Brianna and she went the extra mile to fulfill it. I will definitely stay here again.
The entire staff at the holiday Inn Express in Elkridge would like to think your for taking time and write your review. We are so glad that the service that you were offered by the staff and Brianna was great and you had a great stay with us. We hope to see again
We stayed for one night before heading in to Baltimore the next morning. The hotel was fine, about average for Holiday Inn Express. We had 2 beds plus a sofa bed so the kids did not have to sleep in the same bed. It was an excellent price for the money. On the plus side, the beds were comfortable and the room was clean. As with all Holiday Inn Expresses breakfast and wifi were free. My son took advantage of both the pool and fitness center, which was above average for this chain. The only negatives were minor. There was a faint odor of cigarette smoke in the bathroom. I am not sure if a previous guest smoked in there or if it was drifting in from somewhere else. The location is kind of out of the way and there does not seem to be a proper driveway connected to the street so it is a bit confusing (Not too confusing since you can see the hotel on the other side of the gas station you need to cut through). Overall it is a good place to spend a night while traveling.
Staff And Management would like to thank you for taking the time and write your comment . We are pleased that you enjoyed your stay with us. Looking forward to seeing you if your travels bring you back in our area. Thank you again.
Nice hotel, nice stay but the hotel was a little difficult to find. Our room was spacious and clean, and the breakfast was the typical Holiday Inn Express breakfast. No complaints at all and I would stay here again.
Thank you for taking the time to write a review of your stay at our hotel. We are pleased to hear that you enjoyed your stay with us. Thank you again.Looking forward to seeing you again.
I travel for business quite a bit. (and occasionally for pleasure.) Typically the service at Holiday Inn properties is good. At this hotel, which I have stayed at a handful of times, the service is a cut way above average. Especially great this time around. Brianna, at the front desk was the epitome of Customer Service. One example... helping me order dinner in, and then making sure I had something to wrap the left overs in- even as she was about to finish her shift. Always a smile and always looking to make sure I am delighted concerning any issue or question I have. Hats off to her manager Nadia as well - she remembered me even after a 9 months absence.
Our Management and Staff would like to thank you for taking the time out of your busy schedule to comment about your recent stay with our location. We are pleased that you enjoyed your stay with us and also "Welcome Back" to our hotel. We look forward to serving you again real soon in the near future.
HIE is one of my top choices in hotels, however this particular one did not impress me. The first room I was given has serious issues, disgusting ones. It looked like it had been partially made, but it wasn't. The beds were badly made, not tucked correctly and looked like they had been laid on already. In the bathroom was an unflushed toilet full of poop! We walked right out and went to the desk manager who quickly appologized and gave us another room on the 3rd floor. Getting off the elevator I noticed a smell, it seemed like this was a smoking floor, although smoking was not allowed on any floors. The room also smelled funny like it had been smoked in previously. My wife decided it was ok so we stayed, but i wanted to go complain again. The A/C unit looked like it had some sort of fungus growing in it, which could have been the smell, not sure. I didn't notice that part until the next morning after we had been breathing it in all night.
I doubt I will come back to this location. 2 bad rooms in the same night is not a good ratio.
Our staff and Management would like to thank you for taking the time to send over your comments into regards to your recent stay. We have shared your comments with our department managers so we can ensure mistakes like this does not happen again. Please contact one of our management staff if you would consider a future visit with us again in the near future.