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“Good place to stay in this area”

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Comfort Suites Columbia Gateway
Ranked #2 of 5 Hotels in Elkridge
Certificate of Excellence
Long Island, NY
Level 5 Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Good place to stay in this area”
Reviewed 15 September 2011

We stay here regularly when we visit this area. It's not a slick hotel, it's a place to stay when you're in the area to do something else. You're certainly NOT going to go to Elkridge, MD just to stay here. It's clean, neat, fairly new, but starting to show signs of wear and tear. Nice, friendly people looking to please and a typical Comfort Suites breakfast.. Call them when you're close or mapquest it before you go because although the hotel is visible from a very large intersection, you've got to go around thru some residential back streets to get to it. Big indoor pool. I don't know why they need it, but they've got it.

Room Tip: Elevators 'ding' loudly. Ask for a room away from the elevators.
See more room tips
  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank steveawningman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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207 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
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  • French first
  • Italian first
  • Spanish first
  • Any
English first
Montague, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 September 2011

My wife and I have been Choice Hotels Privilege members since around 2004. We have stayed in many Choice Hotel properties over the past six years (at least 300 to 400 nights). We have been very happy with most of the hotels and have liked the service until our latest issue. We are typically fairly easy to please.

We live in Eastern Canada and my parents live in Idaho, so we don’t get to see them very often. We planned a trip where we would fly them to the Washington DC area and spend some time with them exploring our nation’s capital. We booked their flights through the Delta website and we book two rooms for four nights on the Choice Hotels website using the non-refundable option for both.

A few days after we booked our flights and hotel I received a call from my dad explaining that my mom has been diagnosed with a heart problem and she cannot travel. With this news we decided to drive to Idaho (my wife doesn’t fly), so we can see my parents.

We contacted Delta Airlines and was directed to use their website to apply for a refund. Within a few days we received a full refund for both tickets without any problems. We also contacted Choice Hotels Corporate and they informed us that they could not do a refund or credit and we would have to go through the hotel. The following is a breakdown of the run around that we have endured.

I called the hotel and asked for the manager. I was told that he was not in and asked what we need him for. I explained our situation to the desk clerk and she said that giving us a refund shouldn’t be a problem. When she went to give us a refund she said that the computer wouldn’t let her and said that we should call Choice Hotels Corporate.

I call Choice Hotels Corporate and explained our situation to them again. They said that we would have to call the hotel directly. I informed them that we did, so they said that they would call them for me. I was put on hold for about five minutes and then were told that the hotel would only give us ones nights credit. She said that she talked to the manager. I explained to her that that was not satisfactory and I would call the hotel back.

I called the hotel back and asked for the manager. The hotel informed me, after finding out my name and putting me on hold for a minute, that the manager would not be in until Thursday. I said to them that Choice Hotels just called the hotel and talked to the manager. I was once again put on hold. When they came back they gave me the same story. I then asked if I could leave him a message, so they put me through to his voicemail. I left him a “not so nice, to the point”, but professional message.

A few hours later my wife called and asked for the manager and after being asked several questions about who she was and what she wanted was put on hold. The desk clear came back on and said that the manager was in a meeting an couldn’t come to the phone. They put her through to his voice mail and she left a very heartfelt message explaining the whole situation.

Two days passed and we receive no message, no email… nothing. I call the hotel back (on Thursday) and am informed that the manager (Mr. Sam Segal) is in a meeting. I ask to speak to someone in charge. They put me on hold and then the assistant manager, Collin gets on the phone. I explain the whole situation and he puts me on hold. He comes back and says that they can give me a refund for one night and acts like he is doing us a big favor. He says that we booked the room at a non-refundable price and that was the best that he could do. I explained that we had every intention on staying in his hotel, but this was a situation completely beyond our control. He said that this is the best that he can do.

I asked to speak to Mr. Sam Segal and am informed that he is in a meeting. I asked Collin to talked to Sam and ask if he is willing to give us a credit at different Choice Hotels, so we can use it as we cross the country. He said that he would have to get back to me and let me know.

After waiting two days I call the hotel back asking for Sam and am informed that he is in a meeting. I ask to talk to Collin and am put on hold. He gets on the phone and says that the only thing Sam will do is the one day credit for the two rooms. I ask to speak with Sam and am informed that he is not in the hotel (but I was told that he was in a meeting).

I am now very upset, so I call Choice Hotels Corporate and lodge a complaint. I call back the next day and am informed that Choice cannot do anything for me. This is why I will no longer stay in a Choice Hotel.

Our business is starting to take off and we will be traveling a lot over the next few years and were planning on using Choice almost exclusively, however with the lack of understanding and service we have been provided we will be using a different chain.

As our business grows we will be staying in different cities for a period of one to two weeks at a time, but cannot stay in a Choice Hotel because of Sam Segal’s lack of compassion, understanding and customer service and Choice Hotels policy about not getting involved to help a valued customer. I know policies are in place, but sometimes they need to be adjusted due to unforeseen circumstances.

As I said previously, I own a business and if I treated my customers this way I would not have any customers left. I have policies, but know that they need to be adjusted to fit certain circumstances.

  • Stayed September 2011, travelled with family
    • Service
Helpful?
3 Thank happy_travler_1042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Williamsburg
Level 4 Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 August 2011

My wife and I was on our way to NJ and booked a last minute reservation. Upon arrival, I mentioned that I was a Choice Priv. Platinum Member and was celebrating our 10th wedding anniversary and Kal (Night Auditor) gave me a complimentary upgrade to a Jacuzzi Suite. He explained this was not normal for the hotel to do, so I definately appreciated that! The suite was amazing! The jacuzzi was in the shape of a heart. My wife and I enjoyed it and will definately consider stopping here in the future! Thanks again Kal!

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albuquerque, New Mexico
Level 6 Contributor
408 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 2 August 2011

This is an older property and it shows its age. Parking is a bit strained due to the odd layout of the parking lot. Common areas are decent, but my room was worn out looking, except for the newer floor tile in the bathroom. The carpet was a bit worn as was the bedding. The blanket should have been replaced by now and towels were also worn out. The TV was old school CRT......no nice LCD flat screen here. Overall this place gave me the feeling that I wouldn't want to return until the place gets a facelift.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Edmundo_de_ABQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 June 2011

My wife thought we paid for a hot tub but the whirlpool was nice except for a slow drain. Right off 95 but hidden in a neighborhood. Only down part was when i woke up tired pulled pancake know wrong way and staff said "did you read the directions?" every other staff person was friendly.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jfuriosi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mt Olive, NJ
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 May 2011

We stayed here on a whim because all the hotels in Columbia where we wanted to stay were booked. The hotel is fine and the staff are really accommodating and it was convenient to everything that we needed to be by. The rooms are okay and the mattresses were fine. But at night watch out because it seems like a completely different place and frankly it made me a little nervous. All and all it was fine but just be aware of your surroundings.

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank misspriss101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NJ
Level 6 Contributor
98 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 17 May 2011

Hotel is located in the middle of nowhere. You can't walk to anything. There were ants crawling in the room. Otherwise, benign. It certainly was not worth the price charged.

  • Stayed May 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites Columbia Gateway

Property: Comfort Suites Columbia Gateway
Address: 7146 Old Waterloo Rd, Elkridge, MD 21075-6532
Phone Number:
Region: United States > Maryland > Elkridge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Elkridge
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Comfort Suites Columbia Gateway 2*
Number of rooms: 83
Reservation Options:
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Also Known As:
Comfort Suites Columbia Gateway Hotel Elkridge
Comfort Suites Elkridge
Elkridge Comfort Suites
Columbia Gateway Comfort Suites

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